Business Technology and Management A

Communication in the Workplace Activity

Using the article on Moodle or any additional research, explain in detail 5 benefits of
using effective communication in the workplace in the space below:

1. Helps with Diversity

To avoid cultural conflict brought on by misinterpretation, companies can train their

employees to avoid embarrassing situations by improving cultural awareness.

2. Global Business
Effective communication allows businesses to expand into new territories with their
own cultural interpretations. Understanding the new ways to encode a message
helps companies to improve their global presence.

3. Team Building

When team-members can help each other through praise and constructive criticism,
they become more efficient. In understanding their role and its necessity, people
become more productive.

4. Employee Morale
When employees understand exactly what they are meant to do, how they should
do it, and what completing their task is worth, they will be happier. Confusion leads
to frustration.

5. Company/Client Relationship

Clients are people who pay to get something done and effective communication is
paramount to getting the company to produce what the client wants.
Complete the following table by researching Keys to being Successful and Barriers to Success for each of the
main types of communication that occur in the workplace. (Example search: keys to successful verbal
communication and barriers to verbal communication)

Type of
Communicati
on in the
Workplace
Verbal

Nonverbal

Keys to Being Success

Barriers to Success

1. Always be polite
2. Express in different analogies if
necessary
3. Sound confident, be loud enough
1. Maintain good posture
2. Use hands
3. Look at Receiver to gauge reaction

1. Attitude gets in the way

2. Soft-spoken
3. Only offers one analogy

(feedback)

Listening

1. Listen for changes in tone

1. Slouch
2. Ignore other person
3. Misinterpretation of
signal
1. Zone out

Written

2. Watch volume, intensity

3. Ask for clarification
1. Give more thought, writing has
more time
2. Read carefully for tone, context
3. Practice good spelling and
grammar

2.
3.
1.
2.
3.

Loud Noises
Bad reception
Spelling errors
Grammatical errors
Misinterpreted tone