E – business and Organizational Change

Reconciling traditional values with business transformation

• Presented By
• IRSHAD
• NEETU
• SYED
• SUNIL
 Contents

• Introduction
• What is E-commerce & E-business?
• Change in technology
• Change in management
• Case studies
 Introduction

• Scope of new business

• Organizational change and adaptation

• What is E- commerce?

buying and selling over the network (mostly Internet)

– Advertising
– Browsing/selection
– Purchasing
– Payment/payment settlement

• What is E- business?
• E-Commerce + Other business activities conducted electronically
– Conducting meetings for geographically distributed parties
– Software development and delivery across multiple organizations
– Delivering on-line instruction and training
– Customer relationship management (CRM)
 Change in Technology

How to move from being a physical or ‘bricks

and mortar’ organisation to being ‘clicks and
mortar’.
Effects of e-business:-

 People in organisation work together,

 Share information,
 Communicate with one another &
 Fulfil customer demand
 Change in Management
Research conducted by Jupiter Communications:
Only 24% of US chief executive officers(CEOs) surveyed in
1999 viewed their Web initiatives as an integrated part of
their core business.

Similarly, Siegel (2000)recommends that in

developing e-business strategies, executives
and the change management team spend
time sharpening the big question”.
• Which business areas are we open to exploring, and which are
we going to avoid?

• Which parts of our business are going online fastest?

• What changes do we expect from competitors?

• Which start ups are going to put us out of business?

 Case Studies

• Global technology company

• UK retailer
 Global technology company

• Implementation of