FOREIGN EXCHANGE PROCEDURE

PURPOSE
The purpose of this policy is to ensure that foreign exchange are handled in the
most efficient manner and to ensure staff recognizes the different types of
foreign currencies accepted by the designated bank to be exchanged in the
hotel.

POLICY
It is the policy of hotel that the hotel accepts foreign currencies as deem
exchangeable by the designated bank. Only hotel guests will be allowed to
change money.
All other foreign currencies transactions should then be directed to the bank
located opposite the hotel.

PROCEDURES
We can ONLY perform foreign exchange with hotel in-house guests.
Determine if the guest is registered with the hotel by asking for his
name and room number.
Guest must provide name and room number together as there are
occasions when tricksters used only room number to change counterfeit
moneys
Explain to the guest the exchange rate and seek his approval
before proceeding with the transaction.
The Guest Services Agent must examine the currency carefully and
ensure it is of good quality and not fake.
They must use the sample guidebook provided at the cashiers to help
them in identifying the real money.
Currency should not be torn, scotch-taped, faded, too dirty and crumpled.
There is a general limit of USD$200 PER DAY per room for foreign
exchange.

 When in doubt, always check in the Opera system to ensure that the
foreign currency about to receive is being registered with the bank for
such operation.
As with Travellers cheque,
1. Ensure that guest counter signs all cheques in the presence of the
Guest Services Agent
2. Guest Service Agent must carefully compare the latest signature
against the original
All acceptable travellers checks must have two identical guest signatures.
All acceptable travellers checks must be stamped at the front
accordingly before submitting to accounts.
The official print out of Forex will be a sui-tan.
Three sections will be automatically printed for each transaction.
The top and middle section is to be presented to guest for signature.
This signed copy is then attached with the foreign cash for submission to
accounts.
The bottom section, which is without the signature, is to be given to
guest as receipt.
Should the guest request to exchange RMB into his foreign currency, we
will then advise the guest to do it at the Bank of China at the
airport together with the sui-tan.
When in doubt, always check with the senior to see if the currencies are
accepted.
Do not release pen to guest for signature on Travellers checks before
confirming guest is in-house guest or for that matter if the checks are
acceptable.

FORMAT OF FOREIGN EXCHANGE SLIP

FLOW CHART OF FOREIGN EXCHANGE

INSTITUTE OF HOTEL MANAGEMENT,

PUSA

FRONT OFFICE
ASSIGNMENT

MADE BY: SUDHANSHU KARDAM

ROLL NO: 133816
1ST SEMESTER B.SC (HHA)