Michael L.

Meisenheimer II
127 Huron St Email:
meisenheimer2006@hotmail.com
Elyria, Ohio
Cell: 440-541-6772

Career Profile
I acquired many skills that will benefit my career at TeleTech. I had three years of
customer service, helping customer’s in-person and over the phone. I was a trainer for
The Texas Department of Criminal Justice for two years preparing the officers for what
they would be handling while on the job, I have been enjoying training in the TCC
atmosphere here at TeleTech for about six months. I believe myself to be a better
mentor from the experience of being a supervisor. I had spent three months in the
Philippines for Teletech coaching and training.

Experience
Team Lead
01/2008- Present
Tele-Tech
Amherst, Ohio 44011
• Take escalated calls and deescalate for better costumer service
• Continue coaching CSR’s when they are taking calls for better customer service
• Coach CSR’s for improvement on there courtesy, concern, timely resolution and
knowledge
• Perform visual audits on accounts to see if they need adjustments and approve
them
Spot Welder
10/2006-06/2007 Superior Roll Forming
Co., Inc. Valley City, Ohio
44280
• Perform QA checks on parts that I was making
• Set up machines to run new products
• Pack parts for shipment to the customers

Chemical Weigher
03/2005-10/2006 Lincoln Electric Company
Cleveland, OH 44117-1199
• Weigh product for precise measurements
• Perform daily checks to ensure the safe running of the equipment I was using
• Use of industrial equipment for the moving of product

Tire Lube Express Technician & Dept. Manger

07/2003-03/2005 Wal-Mart
Avon, OH 44011
• Perform small maintenance on costumers vehicles
• Order products for the store
• Stocked the on the shelves
• Coached employees on company policies for conduct and dress code
• Made work schedule for employees

Correction Officer III

08/2001-12/2002 The Texas
Department of Criminal Justice
Lovelady, Texas 75851
 • Train officers and offenders on safety in different weather situations
• Train officers in self defense and the us of other equipment for public safety
• Manage offenders in the daily
• Performed visual audit of the offender population on the cell block I was over

Education
Denbigh High School 1991-1994 Atterbury Job Corps
259 Denbigh Blvd P.O. Box187
Newport News, VA 23608 Edinburgh, IN 46124
Major: General Studies Major: G.E.D
Minor: Welding