MANDI MORAN

972.834.2806; mlm141030@utdallas.edu
https://www.linkedin.com/in/mandimoran

EDUCATION
The University of Texas at Dallas Naveen Jindal School of Management
M.S., Professional Program in Accounting
B.S., Accounting
Texas CPA Eligible Upon Graduation

May 2018
May 2017
GPA 3.89

BUSINESS EXPERIENCE
Masergy Communications Plano, Texas
Full Time Associate, Billing Analyst

July 2014 Present

Served as point of contact for customer inquiries and monitored over 2000 accounts worldwide
Assembled spreadsheets to track sales and revenue up to $600,000+ per month
Compiled queries to assess monthly changes in revenue
Reconciled billing issues and consolidated with billing team of four to boost customer
satisfaction for department to a 4.3 out of 5 star rating per annual customer survey
Redesigned and implemented process to efficiently credit customers for service downtime
Forecasted adjustments and future revenue for potential service agreements

Academy Sports and Outdoors Plano, Texas

Full Time Associate, Cashier Team Lead
July 2011 - November 2014
Generated reports to track daily sales of $40,000+ and identify areas for growth
Accounted for daily cash transactions of $2,000+ while supervising a team of 60+ employees
Instructed 5+ new employees on policies and procedures for cash register monthly
Advised and resolved 20+ customer related issues daily
Part Time Associate, Customer Service Cashier
April 2009 July 2011
Enhanced number of everyday sales up to 300 transactions per shift
Facilitated new implementation of customer service policy
Answered customer inquiries and briefed managers on issues and employee concerns
ORGANIZATIONS
Toast Masters, UT Dallas
Human-Environmental-Animal-Team, UT Dallas

September 2014 - Present

August 2014 Present

ADDITIONAL INFORMATION
Technical Skills: Oracle, Advanced Microsoft Excel, Microsoft Access, Atlassian JIRA
Eligibility: (USPR) Eligible to work in the U.S. with no restrictions