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TABLE OF CONTENTS

PART I: CASE ANALYSIS


Synopsis..................................................................................................................

Statement of the Problem........................................................................................

Methodology.........................................................................................................

Issues, Alternatives, Recommendation and Implementation...............................

11

Frequent engine failure..................................................................................

11

Some ferry dont have window cover..............................................................

13

Long waiting hours for the interval of ferry boats.

15

Lack of advertisement.........................................................

19

PART II: FACT FINDING


Background................................................................................................

23

Objectives.....................................

23

History.......................................................................................................................

24

Organizational Chart..................................................................................................

29

Ferry Stations...........................................................................................................

31

Operations

35

Trends in the industry.

42

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