Phone features and others

1. Phone system v Call manager

Hin ti CIK c 2 phone system, phone 1 system c 5 call manager, phone 2 system c 4 call manager.
Phone system 1
CMtor1.ciktel.com
CMvan.ciktel.com
CMmon.ciktel.com
64.x.x.x
CMtor2.ciktel.com:8080

Phone system 2
cmtor2ep1.ciktel.com
cmtor2ep3.ciktel.com
cmtor2ep4.ciktel.com
Outbound proxy
cmtor2ep2.ciktel.com:8080

*Note:

CMvan.ciktel.com v CMmon.ciktel.com khng c chc nng voicemail.

cmtor2ep3.ciktel.com ch c th register bng public IP ca CIK.

2. Service package

CIK_ALL: Bao gm tt c chc nng.

CIK_ALL_noCallwaiting: Bao gm tt c chc nng ngoi tr call waiting.
CIK_Basic: Thiu 1 vi chc nng.
NoNameReject: T chi anonymous call.

3. Voice mail.
Gi 98* check voicemail khng c:
o Dng softphone test th, nu softphone check c th ku cx th li, nu softphone
check khng c th assign level 3 Xian.
Khng nhn c voicemail email.
o Thm email c nhn ca mnh vo test, nu email ca mnh nhn c nhng email ca
cx khng nhn c, ku cx i email khc. Nu email ca mnh khng nhn c, vn
mail server, assign level 3 Xian.
4. ANI
CIK ANI service is self-managed account where cx can register their home/cell phone online.
Dial method:dial local access NO,our system will inform the balance amount of cxs account,then dial
destination NO(011+country code+city code+home phone NO or 1+CA/US/Caribbean NO).
China/CA/US,0.016$/m

HK/TW,0.02$/m

Mt s in thoi ch c ng k mt card ANI.

Cc trng hp thng xuyn xy ra:

Khng gi local access NO c:

o Dng office phone gi th local access NO, nu gi khng c, assign level 3 Xian, nu
gi bnh thng, confirm li vi cx phng php gi v c gi ng s in thoi ko, sau
ku cx th li.
Gi c local access NO nhng nhn c yu cu nhp username v password:
o S t ca cx cha ng k. => Check trong ANI portal.
o S ng k b sai. => Check trong ANI portal.
o Thiu tin. => Check trong ANI portal.
o Cx s dng chc nng giu s khi gi. => Check vi cx.
Khng gi c LD NO:
o Gi s no khng c ? Phng php gi th no ? Lc gi xong c nghe thy g khng ?
=> Assign level 3 Xian change route.

5. Buzzy code.
Buzzy code c 2 loi.
+loi link vi s t: ku cx lin h building manager i s t l c
+loi link vi phone jack trong nh: Gii thch vi cx l ci ny do ng dy ca ta nh v thit lp trng
IT room nn CIK ko th sa c, phi lin h IT ca building ku h gip sa.

6. Alarm system.
Nu cx ni alarm system khng work sau khi lp t internet v phone ca CIK, th cn check nhng iu
sau:
+Cx cn lin h alarm company v hi xem alarm system ca cty c h tr VOIP phone khng ? nu
ko h tr th CIK ko gip dc.
+Cx c th connect alarm system v phone jack ca phone box cha ? nu cha th ku cx th, SVG6000
v HG-A800 vn c th xi c alarm system nu alarm system h tr tt.
+Nu cx xi SVG6000 th phi ni vi cx l s i box c h tr alarm system nhng ko c wifi, hi cx
c chu mua own router ko ? Nu ko chu th gi HT502/CJJ cho cx, ko cn return label, nu chu mua th
cn return label cx gi li SVG6000
+Shipping address, receiver name.
+Assign Box_replacement.
7. Cx ni lc trc ton b phone jack trong nh u c th cm in thoi vo dng, sau khi gn
CIK th khng dung c na.
Vn ny chia ra nhiu trng hp:
a. Lc trc cx dng Cable/VOIP phone.
Ch cn tho Cable/VOIP phone box cty c ra khi phone jack v kt ni CIK phone box v phone jack
l ton b phone jack khc trong nh u dng c in thoi.
b. Lc trc dng PSTN phone.
Apartment
Khng lm c v ton b phone jack trong nh u l tn hiu internet, gi cx dng cordless phone
(in thoi m bng con), my chnh cm v phone box, my ph phng khc.

House
Hin ti dng Cable internet

Cn phi tm ra si dy tn hiu PSTN t bn ngoi Demarc vo nh, ct si dy i, lc cc phone

jack trong nh mi thng vi nhau, sau ch cn kt ni CIK phone box v mt trong nhng phone jack
trong nh, tip theo kt ni in thoi vo cc phone jack cn li l c.

Hin ti ang xi DSL internet

Nu tn hiu internet t Demarc i vo comtest/corning trong nh, khng c lin kt vi cc phone jack
trong nh v modem ch gn Comtest/Corning mi online c, cn phone jack trong nh khng lin
quan n tn hiu internet th lm ging nh trng hp (a.)

Nu Tn hiu internet t Demarc i vo Electric panel trong nh (thng di BSMT), sau t ci

electric panel s chia tn hiu internet i cc phone jack trong nh. Cn phi iu chnh trn ci panel
ch 1 phone jack c tn hiu, cc jack cn li phi thong vi nhau xi cho phone. Vic ny hi phc tp
nn tt nht l khuyn cx dung cordless phone hoc thu contractor bn ngoi v i dy, CIK khng gii
quyt c.

8. Others
Domain with FAX feature l route tt nht, nu sau khi change 4 Route kia vn ko gi
LD dc th change li route Domain with FAX feature ri ku cx th li

 Nu cx complain TV loading hoc hay b 1 vi vn trong lc xem th c th i

server(Vancouver v Toronto) ri ku cx th li.

Mt s extended reason code ph bin:

27- : Cha register
L0- : pha sau router
85-Valid Egress Failed: Thng xy ra sau khi change call manager, i mt cht
server update li l c.
62-User busy: in thoi ang busy vi ng dy khc
52-Normal clearing: Cuc gi bnh thng
99-Card Expried: Cx khng bt my
R0-Unassigned / R5-Temporary fail / T2-Interworking, Unspecified: C th do route c
vn .