TAMOKIA D.

THOMPSON
12500 Dunlap Street Apt. 388 Houston, Texas 77035
Cell: (713) 614-3098 HM: (713) 723-0001
Email: info.tthomp@gmail.com
OBJECTIVE
An accomplished, results-driven professional with experience focused on Client Services. Proven
ability to interface with professionals to ensure product solutions and customer satisfaction. Exceptional
communicator with demonstrated success in building customer and professional relationships.
EDUCATION
2015 - Present

Houston Community College Associate

Houston, TX

EXPERIENCE
July 2010 May 2012
Marketing Consultant/ Quality Analyst
S4 Communications , LLC
Houston, TX
Demonstrated quality control by analyzing sales calls for accurate information on products and
services
Exceeded customer satisfaction on a quarterly bases in meeting customer needs with quality service
Promoted to Quality Analyst
Trained team members on policy and procedure per AT&T and guidelines of company
May 2007 October 2008
Corrections Officer/ Security Texas Department of Criminal Justice
Atascocita, TX
Responsible for the supervision of 232 inmates in a dorm setting
Reported daily activity and discrepancies on reports through effective logging
Accounted for whereabouts of inmates entering and exiting any area
Observed activity utilizing video and surveillance systems, kept a high visible presence, and reacted
quickly
Conducted interior and exterior patrol of building and property to deter crime and escape
May 2006 January 2007
Credit Industry Assistant/ Data Entry
CSC Credit Services
Houston, TX
Recognized improper or incomplete data related to the credit file, made adjustments within state and
federal laws and organizational policies and procedures
Compared data on printouts or screens to source data to detect and correct errors
Advised management promptly of situations that have the potential for legal action
Completed of the verification process, initiate amended copies, member copies or consumer
communications