Human Resource Interventions

Human Resource interventions are concerned with Performance management, Developing

Talent and managing workforce Diversity and Wellness.

Problem Statement
According to Raghu ram Rajan ,the banks need to restructure and branches cannot be run as
they
were
during
the
days
of
the
ledger
system.
According to Rajan, the present 'market structure' consisting of IT companies, who provide
technology and, at times, run crucial IT operations for banks, has not been very helpful in
bringing down costs of operations. The human factor is responsible for bringing down the
cost as they are not using the IT system and not changing the organization work environment.

Objectives to resolve the problems

Goals

1. To make the employees aware of the

knowledge about the IT usage.

Strategies

2. To motivate the employees.

Weekly sessions
with
the
IT
professionals from institutes like NIIT
Practical sessions after every 1 week

Increment in the salary by Rs.10,000 on

completing the target before deadline
Bonus of Rs.15,000 (on every sale of
policy )
Interactions with Career guides
regarding IT scope in banks once every
week

Rewards

Rewards

Intrinsic Reward

Extrinsic Reward

Meaning
Work
Autonomy
Training
Feedback

Salary by
Rs.10,000
Bonus of
Rs.15,000 (on
every sale of
policy )
Commission of
2%
Promotional
Opportunities
Working
Condition
Supervision

Employees Motivation

full

Coaching
As a leader, one of the most important roles is to coach people to do their best. By doing this,
one help the people make better decisions, solve problems that are holding them back, learn
new skills, and otherwise progress their careers.
In this case, the Bank employees are not using the IT facilities, the reason could be either they
are not aware of how to use or they dont have any knowledge about IT. Through coaching
the work techniques can be improved.
Training Schedule of employee according to their designation
Designation
General
Managers
and
Deputy General Managers
Managers and Assistant
Managers
Executives

Trainers
IT Professional

Time Period
1 week (8A.M to 5P.M)

IT Professional

1 week (8A.M to 5P.M)

IT Professional

2 week (8A.M to 5P.M)

Submitted By
Keerti Gaur
Lavisha Bassi