Qiana Dietz

34497 Cherry St Wildomar, CA 92595

qianadietz@yahoo.com (951)-249-6634
Creatively driven, goal-oriented senior Communications student with 7 years experience
serving and selling to a diverse clientele.

EDUCATION
California State University, Fullerton
Pursuing a Bachelors Degree in Communication, expected May 2016

Fullerton, CA

RELATED SKILLS & EXPERIENCE

Passionate about maintaining a positive team environment, customer-focused attitude,
organizing to achieve goals, and insuring that all clients are provided the highest quality
service and experience.
7+ years experience with a wide range of clientele
Assisted in organizing donation drives (Coffee for the Troops)
Consistently upselling to meet sales goals
Skilled in time management and team organization
Familiar with using/growing an audience across social media platforms
Creative and professional writing skills

WORK HISTORY
Starbucks Coffee Company
Barista
Shift Supervisor

Menifee, CA
August 2008 December 2014
December 2014 Present

Provides hand-crafted beverages and world-class service with a strong focus on the
customer experience. Upselling packaged coffee, food, and merchandise to meet weekly
sales goals. Delegates and organizes tasks, manages inventory and cash handling, and
resolves customer issues.
Wildomar Public Library
Volunteer Librarian

Wildomar, CA
January 2008 May 2008

Organized inventory, sorted and catalogued donated books, and assisted library patrons
with finding books and in the use of our computers and inventory systems.