Seth Bishop

9109 Dunncroft Drive | Glen Allen, VA 23060 | (804) 551-2145| Smbishop589@verizon.net

QUALIFICATIONS

Customer service background

IT Background
Comfortable working with little to no supervision
Proficient with MS Office Suite
Self-Starter
Strong work ethic
Proficient understanding of Python, HTML, JavaScript, and Java coding languages
Proficient understanding of Spanish and German languages
EXPERIENCE

Help Desk Analyst Intern, SyCom Technologies May 2014 August 2014
Answered telephone and returned calls in a professional manner.
Responsible for daily opening and closing procedures.
Provided computer and software support to multiple companies across the country.
Managed and entered client information into a ticketing system.
Troubleshot and solved various computer related issues over the phone.
Worked closely with Active Directory, Microsoft Office Suite, Remote Desktop, and phone systems

Help Desk Technician, CNU March 2014 Current

Answered telephone and returned calls in a professional manner.
Responsible for daily opening and closing procedures.
Performed basic computer troubleshooting over phone and in person.
Filed customers information into a ticketing system.
Provided computer and internet support to students and faculty.

Computer Technician, Avec Computer Corporation January 2011 March 2012

Answered telephone and returned calls in a professional manner.
Performed computer troubleshooting and diagnosis over the phone, internet, and in person.
Checked all wiring connections and hardware until issues were resolved.
Custom built desktop computers to customer specifications.
Was responsible for daily opening and closing procedures.
Responsible for keeping all workspaces clean, neat, and organized for business.
Created invoices and handled client billing in cash, check, and credit card.
EDUCATION

Attending junior year of college at Christopher Newport

University pursuing a bachelors degree in Information Systems.

Cumulative GPA: 3.72

Member of the Kappa Delta Rho fraternity

Member of Alpha Chi Honor Society Virginia

Zeta Chapter, Presidents Leadership
Program and the academic deans list from
September 2013-current

COMMUNITY INVOLVEMENT
Volunteer Television Camera Operator The Victory Hour, 2007 Present
Volunteer camera operator for Americas longest running Christian TV program. Duties include running a television
camera during a live broadcast and performing basic setup and take down procedures. Also have experience as a
camera engineer, CG operator, technical director, and lighting tech.
PERSONAL INTERESTS

PADI Certified SCUBA Diver