Ayumi Watanabe

1366F Hunters Rd,Harrisonburg,Virginia,22801, 540.208.8387, watanaax@gmail.com

KEY QULIFICATION
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Senior year college student perusing major in Hospitality Management and minor in
College of Business
Responsible and dedicated person with excellent communication skills and the ability to
learn quickly
Fluent in Japanese as well

WORK EXPERIENCE
Hilton Tokyo Bay,Maihama, Japan
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Collaborated with other staff members for effective and excellent customer service
Enforced rules and guidelines for the team members
Allowed me to learn from mistakes, improve my capabilities, and keep moving forward

Honu Kai Lani Chapel,Kapolei, Hawaii

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Summer 2014

Resolved customers concerns or issues and offer excellent customer service experience
Improved my communication skill with customers

Fukagawa Restaurant, Chiba, Japan

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Summer 2015

Summer 2013

Managed a team of 10 wait staff in various customer services duties

Handled cash and transactions during peak time
Assisted manager in training new staff members

EDUCATION
James Madison University (Harrisonburg, Virginia)

Expected Fall 2015

Bachelor of Sciences, Major in Hospitality Management and Minor in College of Business

RELEVANT COURSEWORK
Theme event: Uptown Funk

Fall 2015

Dining Manager
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Train 60-volunteer staff to provide guests excellent customer service

Improved Microsoft skills( word, excel and powerpoint)
Gained great time management skill

Aramark
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Learned how to serve safe food to students on campus

Got certification of SurvSafe

Spring 2014