Hinduja Global Solutions

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Proprietary Statement & Copyright Notice

Hinduja Global Solutions 2010. ALL RIGHTS RESERVED.
This document is the intellectual property of Hinduja Global Solutions (HGS) and is protected under
relevant and applicable copyright law. These documents are not for general distribution and are
meant for use only by the person (s) they are specifically issued to. Any unauthorized reprint or use
of this material is prohibited. No part of this material may be reproduced or transmitted in any form
or by any means, electronic or mechanical, including photocopying, recording, or by any information
storage and retrieval system without express written permission from HGS.

1. Process Description:

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Un-controlled, if printed

GO/Template/CBE-OCG/7001 Ver 1.0

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Hinduja Global Solutions

2. Metrics
Productivity Metrics:
Quality Metrics:
3. Milestones Achieved:
4. Challenges Faced:
5. Process Specifications:
Platform:
Applications:
Type of Service:
Billing Method:
Billing rates:
Training:
Shift timings:
System Requirements:
Types of work:
Compliance:
Client's area of services:
Other Comments:
ACRONYMS

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Un-controlled, if printed

GO/Template/CBE-OCG/7001 Ver 1.0

Page 2 of 3

HGS-

Hinduja Global Solutions

Restricted for internal use only

Un-controlled, if printed

GO/Template/CBE-OCG/7001 Ver 1.0

Page 3 of 3

HGS-