Scribd Logo
Upload

Welcome to Scribd!

  • 17 views

    Sap Basis What Are The Main Features of Our Services?

    Uploaded by

    Vivek Patil
    This document summarizes the main features and benefits of SAP BASIS support services, including maintaining servers and databases, providing 24/7 support including weekends and holidays, and ensuring backups are done to recover from crashes within hours. It also addresses common objections like having an existing contractor by offering to take on certain BASIS projects. Pricing is offered as a fixed monthly fee and there is a risk-free trial option to establish trust with no payment required for the first invoice if unsatisfied. The company providing these services is experienced in SAP with consultants formerly from big consulting firms and specializes in mid-sized organizations.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content

    You might also like

    Sap Basis What Are The Main Features of Our Services?

    Uploaded by

    Vivek Patil
    17 views2 pages
    This document summarizes the main features and benefits of SAP BASIS support services, including maintaining servers and databases, providing 24/7 support including weekends and holidays, and ensuring backups are done to recover from crashes within hours. It also addresses common objections like having an existing contractor by offering to take on certain BASIS projects. Pricing is offered as a fixed monthly fee and there is a risk-free trial option to establish trust with no payment required for the first invoice if unsatisfied. The company providing these services is experienced in SAP with consultants formerly from big consulting firms and specializes in mid-sized organizations.

    Original Description:

    Script

    Original Title

    SAP BASIS_Talking Points

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This document summarizes the main features and benefits of SAP BASIS support services, including maintaining servers and databases, providing 24/7 support including weekends and holidays, and ensuring backups are done to recover from crashes within hours. It also addresses common objections like having an existing contractor by offering to take on certain BASIS projects. Pricing is offered as a fixed monthly fee and there is a risk-free trial option to establish trust with no payment required for the first invoice if unsatisfied. The company providing these services is experienced in SAP with consultants formerly from big consulting firms and specializes in mid-sized organizations.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    17 views2 pages

    Sap Basis What Are The Main Features of Our Services?

    Uploaded by

    Vivek Patil
    This document summarizes the main features and benefits of SAP BASIS support services, including maintaining servers and databases, providing 24/7 support including weekends and holidays, and ensuring backups are done to recover from crashes within hours. It also addresses common objections like having an existing contractor by offering to take on certain BASIS projects. Pricing is offered as a fixed monthly fee and there is a risk-free trial option to establish trust with no payment required for the first invoice if unsatisfied. The company providing these services is experienced in SAP with consultants formerly from big consulting firms and specializes in mid-sized organizations.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 2

    SAP BASIS

    What are the main features of our services?

    Our team will support all your SAP servers such as SAP ECC, SAP BW, SAP PI
    and others.
    For non-Basis issues such as Functional and ABAP issues, our senior
    consultants resolve them.
    We ensure reliable backups to recover from a hardware crash within a few
    hours.

    What are the most important pain points?

    We take bottomline responsibility of maintaining your server for database


    and operating system.
    All-the-time support, even on weekends and holidays
    Overcome the dependence on 1-2 people or contractors

    What are the other pain points?

    Coverage for any sick team member, or departures of your key SAP staf
    You can take vacations with peace of mind knowing that all SAP issues are
    being handled efficiently

    Customer Story:

    For our midsize customer in Food Distribution, we are providing 24x7 Basis
    support for their SAP ECC, BW and Warehouse Management system. We are
    ensuring daily backups, server patching and addressing user issues. We are
    supporting 90 users for their daily issues.

    What are the main objections of the prospect?

    I already have a contractor or partner:


    Our answer: You can try our services for certain Basis projects such as server
    patching or EHP upgrade.
    Can you work during our local hours
    Our answer: Yes
    My Basis requirements are very less (low budget).
    Our answer: We can customize a Basis support proposal for you to suit your
    needs and budgets.

    What is the pricing?


    We are ofering a fixed monthly pricing which will include all the SAP Basis activities
    required by SAP customers.

    What is our Risk Free Trial?


    We aim to start small with a small pilot project. This helps to establish trust and
    confidence.
    In case you are not satisfied for any reason, you need not pay the first invoice.

    What is our special history

    We are focused 100% on midsize organizations


    Our company has been founded by several SAP Principal consultants with rich
    experience in working with global customers.
    Our Principal consultant is an Editor of the renowned SAP Professional Journal
    We teach regularly at SAP Education Services to customers on SAP products and
    special areas
    Our consultants have earlier worked with the Big 5 consulting firms. We bring the
    knowledge and experience of the big-name consulting organizations.

    Taboos. What can never be said or promised? (An earnings disclaimer is a


    good example of this)
    The word ofshoring or outsourcing.

    You might also like