Optional Day: Wednesday, 11/4

Intensive Focus on Job Development

The following team designed and will lead facilitation of all of today's sessions:
Lead Facilitators:
Peer Panelists:

8:30 - 9:30
9:30 - 10:00

10:00 - 10:45

10:45 - 11:00
11:00 - 12:00

12:00 - 1:00
1:00 - 2:00

2:00 - 3:00

3:00 - 3:15
3:15 - 4:15

4:15 - 4:30
4:30 - 5:00

Allen Anderson, DTG-EMP Group

Lorel Donaghey, Program Manager, Higher
Ryan Overfield, Coordinator, Refugee Education and Employment Program (LFSNeb)
Carol Tucker, Job Developer, Lutheran Family Services, Nebraska (LFSNeb)
Lisa McClure, Job Developer, ECDC's from African Community Center (ACC-DEN)
Josh Pacheco, Employment Supervisor, Lutheran Family Services, Rocky Mountains (LFSRM)

WELCOME AND INTRODUCTIONS

Welcome, housekeeping, introductions and establishing current methodology and frustrations
INTRODUCTION TO THE CONSULTATIVE SELLING MODEL
Allen Anderson describes the model and how it's solved problems that many job developers experience,
including many of our own frustrations
PROSPECTING TO AVOID TRIAL AND ERROR
New prospecting techniques and how planning an opening line helps avoid trial and error. Includes exercise to
practice with your own target employer
BREAK
NEEDS ANALYSIS
Overview of needs analysis techniques and interactive exercise to explore how your current methods are
different
LUNCH (ON YOUR OWN)
SELLING
This is one of the most difficult and unpredictable parts of job development. We usually replace selling with
delivering people for interviews. Learn new techniques and hear examples of how CO and NE have used
strategic selling instead of a competitive interview process
HOW THE NEW MODEL STANDS UP TO REFUGEE EMPLOYMENT CHALLENGES
We'll revisit some of the challenges you face from our first session, clarify how consultative selling can address
them including examples from CO and NE, as well as Allen's experiences
BREAK
PLANNING YOUR NEXT EMPLOYER VISIT
Plan your own employer visit using an activity planner from the consultative selling model and then participate in
a final group exercise to practice your new skills
FINAL CONCLUSIONS FROM ALLEN ANDERSON
NEXT STEPS
Quick evaluation, key takeaways, how Higher will support you as you try new techniques at home and plans to
share what we've learned with attendees of the general session tomorrow

Day One: Thursday, 11/5

9:00 - 10:15

WELCOME AND INTRODUCTIONS

Opening remarks, introductions and initial peer exchange
Facilitators:
Ryan Overfield, LFSNeb
Lorel Donaghey, Higher
Special Guests: Ruth Henrichs, President and CEO, LFSNeb
Karen Parde, NE State Refugee Coordinator

10:15 - 11:45

INNOVATIONS AND OPPORTUNITIES

Refugees are a part of a global conversation about immigration and integration. Learn how employment fits
into a national policy framework established by the White House Task Force on New Americans and the
Workforce Innovation and Opportunities Act (WIOA). Explore ways you can take advantage of those trends
and build on existing job development innovations in Colorado and Nebraska while planning for an increase in
arrivals, including Syrians.
Panelists:
Allen Anderson, DTG-EMP
Justin Dougherty, Director, Workforce Services, Goodwill Industries Serving Eastern NE
and SW IOWA
Lisa McClure, Job Developer, ECDCs African Community Center, Denver, CO
Josh Pacheco, Employment Supervisor, LFS - Rocky Mountains (LFSRM)

11:45 - 1:00

LUNCH (ON YOUR OWN)

1:00 - 2:00

CLIENT CHOICE: WHEN, WHY AND HOW

OPTION A
Integrate client choice into your job readiness activities to boost outcomes and client career
success
Presenter: Carrie Thiele, Training Programs Manager, ECDC's African Community Center, Denver
INTERACTIVE INNOVATIONS IN JOB READINESS CLASS
Experience the freshest ways your peers are incorporating video, volunteers and Higher eLearning
resources to keep job readiness classes fun, client-centered AND results-oriented
Presenters: Sarah Vail, Higher Network Engagement Coordinator and Peers
OPTION B

2:00 - 2:15

BREAK

2:15 - 3:15

CAREER LADDERING RESEARCH: REFUGEE-TESTED STRATEGIES THAT WORK

The Director of an academic research program at a well-respected university shares what finding about
long-term economic integration and professional development success for refugees.
Presenter: Dr. Faith Nibbs, Director, Forced Migration Upward Mobility Project (FMUMP), Southern Methodist
University, Dallas, TX

3:15 - 3:30

BREAK

3:30 - 5:00

EMPLOYER PANEL WITH Q&A

Hear from experienced and committed employer partners and get their perspective on your questions.
Facilitator: Carol Tucker, Senior Job Developer, LFS Nebraska
Panelists: Rafael Flores, Senior Tailor in the SWCC Region for Mens Warehouse
Laura Nelson, Human Resources Director for Quality Pork International
Cara Dougherty, Talent Acquisition Project Manager for White Lodging
Imad Raad, Director of Operations from Salon Centric

5:00 - 7:00

OPTIONAL HAPPY HOUR AT LIV LOUNGE IN AKSARBEN VILLAGE

FYI: From time to time Higher uses photographs or videos of workshop events in its promotional or training materials. Unless this permission is
revoked in writing to Higher, by virtue of their attendance all workshop attendees agree to the use of their likeness in such materials. If you have
any questions or concerns, please speak with a member of Highers staff.

Day Two: Friday, 11/6

9:00 - 9:15
9:15 - 10:45

ANNOUNCEMENTS AND HOUSEKEEPING

OPTION A
WORK AUTHORIZATION DOCUMENTATION
Federal employment protections and strategies to help refugees resolve Form I-9 and E-Verify issues
Presenter: Liza Zamd, Senior Trial Attorney, Department of Justice, Civil Rights Division, Office of Special
Counsel (OSC) for Immigration-Related Unfair Employment Practices
SPEED DATING: AUDIENCE SELECTED TABLE TOPICS
A) Overcoming Employer Objections: Selling LEP Candidates B) Interview Preparation Strategies
C) Job Retention and Career Advancement D) What about us? Self-care, Professional Development and
Workload Management E) Managing Expectations: Strategies that Work
OPTION B

10:45 - 11:00 BREAK

OPTION A
11:00 - 12:30 WORK AUTHORIZATION DOCUMENTATION
Federal employment protections and strategies to help refugees resolve Form I-9 and E-Verify issues
Presenter: Liza Zamd, Senior Trial Attorney, Department of Justice, Civil Rights Division, Office of Special
Counsel (OSC) for Immigration-Related Unfair Employment Practices

SPEED DATING: AUDIENCE SELECTED TABLE TOPICS

A) Overcoming Employer Objections: Selling LEP Candidates B) Interview Preparation Strategies
C) Job Retention and Career Advancement D) What about us? Self-care, Professional Development and
Workload Management E) Managing Expectations: Strategies that Work
OPTION B

12:30 - 1:45 LUNCH

1:45 - 3:00

MARSHMALLOW CHALLENGE
Explore innovation, collaboration and creativity, watch a film and play a game you can easily replicate for
your team

3:00 - 4:00

FINAL REFLECTION/CONNECTION
Space for a facilitated planning process to help you make the best use of all you've learned and a
final opportunity to make connections and share resources

FYI: From time to time Higher uses photographs or videos of workshop events in its promotional or training materials. Unless this permission is
revoked in writing to Higher, by virtue of their attendance all workshop attendees agree to the use of their likeness in such materials. If you have
any questions or concerns, please speak with a member of Highers staff.