CHUYI CHEN

2355 Bridletowne Cir, Toronto, ON Cell: (647)-962-8702 |

cchen145@myseneca.ca
SUMMARY

Friendly and good-mannered Front Office Agent seeks employment

with an upscale hotel. Providing first-rate service and promoting
positive relationships with guests to improve customer satisfaction
and loyalty.
I good at Front Desk skills in quickly processing hotel reservations
and check-in and check-out procedures, and I am a fast learner with
experience in Opera and Microsoft office word , Excel and Power
point.
HIGHLIGHTS

Front desk training

service

Customer
Survay

Communicates effectively
Relationship-building
Listening skills
detailing

Restroom

VIP services
strong

Physically

KEY ACCOMPUSHMENTS
Reduced number of guest complaints by 90 percent.
Many times exceed the day sales result.
Graduate with good marks.
Planning travels by myself
EXPERIRNCE
10/2015 to Current

4186 Finch E
Double Ming Chinese Dessert Toronto, ON
Greeted guest and help them order what they want.

05/2014 to 12/2014

SHA PING BA
Sculpting Time Caf - Chongqing

I learned and worked in the cafe. Satisfactory service

attitude and the upscale coffee are the reason why
there are more customers coming back, and take their
time in it.
EDUCATION
2017

GED: Hospitality
Seneca College Toronto, ON, Canada
Hotel Management coursework

TRANSFERABLE SKILLS
Service Leadership