Professional Documents
Culture Documents
Final Campaign Plan
Final Campaign Plan
Page
Contact Information ...................................................................................... 2
Executive Summary ....................................................................................... 3
Research......................................................................................................... 4
Primary Research .................................................................................5
Secondary Research.............................................................................7
Internal Situation Analysis....................................................................8
External Situation Analysis...................................................................9
Target Publics and Segmentation........................................................10
Key Message Platform.........................................................................11
Plan of Action................................................................................................ 12
Objective 1......................................................................................... 12
Objective 2......................................................................................... 13
Objective 3......................................................................................... 14
Objective 4......................................................................................... 15
Evaluation & Measurement...........................................................................16
Timeline.............................................................................................. 16
Budget ............................................................................................... 17
Evaluation........................................................................................... 18
Objective 1.................................................................................... 19
Objective 2.................................................................................... 21
Objective 3.................................................................................... 22
Objective 4.................................................................................... 23
Appendices .................................................................................................. 26
A. Social Media Plan ...........................................................................26
B. Sample Media Posts........................................................................31
C. Press Release Template and Press Kit.............................................36
D. Event Plans..................................................................................... 44
E. Example Website & Missing List......................................................48
Acknowledgments......................................................................................... 50
Contact Information
LAUREN GANLEY
PAIGE WAGNER
Project Manager
Consultant
laurenganley@gmail.com
pawagner13@gmail.com
Brand
MADDY KOLDER
DEVEREUX
Chief Strategist
Designer
maddykolder@yahoo.com
ellendevereux@gmail.com
JEN GLORIOSO
FRIGHETTO
Data Analyst
Executive
jglorioso3@gmail.com
jfrighetto5@gmail.com
ELLEN
JACLYN
Account
* stbedeTF@gmail.com *
DR. REBECCA HAYES
Faculty Advisor
rahayes@ilstu.edu
EXECUTIVE SUMMARY
Saint Bede Academy is a private Catholic school in the Benedictine tradition,
which endeavors to prepare students for college and for life by welcoming
them into a community of learning permeated by Christian values. Although
Saint Bede Academy is well known in the Peru, Ill. area, research has shown
that there is low engagement through digital platforms with Saint Bede
Academy and its past, current, and future students.
RESEARCH
PRIMARY RESEARCH
SURVEY RESULTS
SECONDARY RESEARCH
40
30
Catholic
20
Other
10
0
1980
Unclaimed
1990
2000
2010
50
40
30
20
10
Orthodox
Catholic
Other
group. As well as the religious traditions from the unclaimed group occur to
be on the up rise throughout the last 30+ years.
Strengths
Aspects
Boarding alumni
loyalty
Implications
Alumni seen as
advocates of the
strengths of St. Bede
Student
ambassadors/
campus tours
Gives prospective
students an idea of
what to expect at St.
Bede
Strong
academics and
athletics
Appealing to
prospective students
and parents
Provides
scholarships
Gives prospective
students a chance to
go to the school if
they do not have
enough funds
Creates a relationship
between St. Bede
and the local
community
Local community
pride
Unique qualities
such as the
Benedictine
monks
Lack of
communication
between faculty
Weaknesses
Lack of time as a
resource for
research and
preparation
No plan or
execution for
social media and
outreaches
Creates a unique
experience for people
who attend St. Bede
Possible Actions
Continue to stay
connected with the
boarding alumni and
keep them involved with
St. Bede
Continue to bring
student ambassadors to
local schools promoting
St. Bede and show
campus tours
Continue to motivate
current students to
perform well on and off
the field
Contact local businesses
for scholarship donation
opportunities
Interact with the local
community while
promoting St. Bede
before, during, and after
sporting events
Continue to set
themselves apart from
other high schools
Miscommunications
will be made
regularly involving
important issues at
St. Bede
Outdated or invalid
information
Less
acknowledgement
meaning fewer
students to attend St.
Bede
Opportunitie
s
Aspects
Expand the
amount of
students
attending the
school
Strengthen
relationship with
local non-profit
organizations
and small
businesses
Strengthen
relationship
between Saint
Bede and alumni
Other nearby
high schools
Implications
Creates an
opportunity for St.
Bede to be even
bigger and better in
all aspects
This will improve
corporate social
responsibility and
make students aware
of needs in
community
This can create a
larger community
and give
opportunities for
more donation
Students may prefer
to attend public
schools over St. Bede
Threats
Perceptions of St.
Bede
Possible Actions
Reach out to prospective
parents and students
through social media and
through personal
interactions
Work with organizations
to create a mutually
beneficial relationship
Target Publics
1. Prospective students
and families
2. Current students
3. Alumni
PLAN OF ACTION
Goal: To create a successful digital plan to interact with current
and prospective students and to reach out to alumni.
Objective 1
Objectives
1. To increase social
media interaction with
current students by 30%
by December 2016.
Strategies
Employ social
media plan
Tactics
--Create internship program to
run a social media team (post
on ISUs jobs page)
--Create a social media team
--Create guidelines and tips for
the social media team (see
appendix A for the full
social media plan)
--Use hashtags and create
contests for students for
increased interactions through
all platforms (see appendix B
for sample social media
posts)
--Create class of Facebook
pages for every grade and
appoint class representatives
that will engage with their
classmates about all things
regarding Saint Bede
--Create sports team/clubs
pages on twitter and Instagram
that can be ran by coaches for
news about the team or club
(includes pictures,
accomplishments,
athlete/member of the month
posts, and updates)
--Create geotag for Snapchat
that students can use in the
Saint Bede area.
Employ social
media plan
Connection
strategy
PLAN OF ACTION
Objective 2
3. To promote favorable
attitudes toward Saint
Bede among 30% of
prospective families by
December 2016.
Media relations
strategy
Event strategy
PLAN OF ACTION
Objective 3
4. To increase Saint
Bede website
interaction with
prospective families,
current students, and
alumni by 30% by
December 2016.
Digital
reconstruction plan
Event Strategy
PLAN OF ACTION
Objective 4
TIMELINE
BUDGET
EVALUATION
In this plan, each objective will be evaluated based on the numerical goal
that was set. The campaign will be considered successful if all the objectives
are met or exceeded.
Each tactic will be individually evaluated based on specific criteria for the
tactic.
Evaluation is key to measuring objectives so that we can see what has been
successful, and what needs to be worked on. It helps to measure progress
over time.
Our campaign is primarily digital, so the main way we will evaluate the
objectives is by using social media analytics. Sites such as Hootsuite and
Sprout Social will help find analytics for Twitter, Instagram, and Facebook.
OBJECTIVE 1
To increase social media interaction with current students by
30% by December 2016.
Tactic: Create internship program to run a social media team
This can be evaluated by comparing analytics before the program began to after.
Outputs: Did we meet our timeline of December 2016? Did it meet our
budget? Did we use more resources than we had allocated for?
Outcomes: Did we meet our goal of increasing social media interaction with
the students by 30%?
Outtakes: Is the social media increasing the amount of views the web page
gets per week?
Tactic: Create social media team (new club or within a current club)
Related Tactic: Create teams within the social media team for each specific platform
Outputs: Did we meet our timeline of December 2016? Did it meet our
budget? Did we use more resources than we had allocated for?
Outcomes: Did we meet our goal of increasing social media interaction with
the students by 30%? How often do the students post? Are they reaching the
target audience?
Outtakes: Has the social media team increased follower participation? You
can get this from analytics. How many interactions per follower are there?
How does this compare to before the program?
Tactic: Create guidelines and tips for the social media team
This can be measured by previous post formats and content compared to guideline
followed posts.
Outputs: Do the guidelines help the social media team provide relevant and
useful information for the website?
Outcomes: How is the team comprehending the information given in the
guidelines? Is the content engaging? Does the team adhere to the guidelines?
Outtakes: How have the guidelines impacted follower perceptions or behavior?
Tactic: Create hash tags to increase interactions
Outputs: Are the hashtags providing the message we want them to? Do they
coincide with the values of St. Bede Academy?
Outcomes: How often are the hash tags being used? How many retweets,
likes, and comments have been given?
Outtakes: Has the social media team increased follower participation?
Tactic: Create a class of (year) Facebook page for every grade and appoint class
representatives to withhold the Facebook pages
Outputs:
Outcomes: Are the class representatives keeping up with the Facebook
account? How often do members of each class go on the page and how does
it compare to other Class of (Year) pages? Did the amount of time spent on
the pages decrease over time for each group?
Outtakes: Did demographics and psychographics play a role in the amount of
time usage on the page?
Tactic: Create sports team/clubs pages on twitter and Instagram that can be ran by
coaches for news on accomplishments made
Outputs: Are the pages within the budget given?
Outcomes: Would parent and coaches be willing to do this since it is
technically a part of their jobs? How many people follow the pages?
Outtakes: Have the sport content pages affected the amount of people to
attend games? (increase in tickets bought) Have the sport pages affected the
amount of students involved in sports? Do the amount of followers for the
pages depend in the amount of posts put onto each page? (Compare amount
of followers to the amount of posts)
OBJECTIVE 2
To increase both online and offline interactions with alumni by
30% by December 2016.
Tactic: Appoint class representatives for graduating years that will create Facebook
pages and share news and connect with alumni of that graduating class
E: evaluate by amount of Facebook likes and how many alumni
Outputs: Is the news and content that is being shared appropriate and
relevant? Is the content clear?
Outcomes: How many alumni, out of the total of that class, actually joined on
the page? How many likes, tweets, comments have been recorded?
Outtakes: Is there a correlation between the amount of followers on the pages
compared to the amount of attendees at alumni events? (look at rooster for
events compared to amount of followers- compare the number of attendees
who attend alumni events before and after the alumni pages)
Tactic: Social media intern can connect with the class representatives and share with
them about events and ways to promote Saint Bede through Facebook.
Outputs: Are the promotion tips keeping the target audience in mind? Is the
information given timely?
Outcomes: Are the class representatives using the promotion tips from the
intern? Are the class representatives putting the events on the pages they are
responsible for?
Outtakes: How has the information given by the intern affected the actions of
the followers of the pages?
Tactic: Use the National Change of Address (NCOA) to find missing alumni addresses
(once a month)
Outputs: Is the NCOA easy to use? Is it something that the target audience
would be comfortable or knowledgeable using?
Outcomes: Compare how many alumni addresses were regained before and
after the using NCOA
Outtakes: Has incorporating the NCOA into St. Bedes website affected the
actions and attitudes of the followers of the pages?
Relatable tactic: Create a missing list and post it on the website as well as class of
(year) Facebook pages in hopes of finding missing alumni addresses.
Outputs: Are the posts misleading in title?
Outcomes: Compare how many alumni addresses were regained before and
after the missing list on the websites and Facebook pages were provided
Outtakes: Has the missing list pages affected alumni involvement? Has the
missing list pages affected the amount of addresses given?
OBJECTIVE 3
To promote favorable attitudes toward Saint Bede among 30%
of prospective families by December 2016.
Tactic: Create possible pitch outline to send to Illinois Valley Chambers of Commerce,
local newspapers, etc. for a feature in their newsletter or paper
This can be evaluated through media relations. You can go onto Google news and
click on personalize to send you alerts on news that related to you or your
competition. It keeps track of how often you are mentioned in the news. You can get
an alert through email or Facebook.
Outputs: Were the pitch outlines sent out in enough time in advance? Is the
material in the proper format?
Outcomes: Did you get a response back? How often did the school get
mentioned in articles compared to the previous year?
Outtakes: How has sending out the pitch outlines impacted the actions of the
Illinois Valley Chambers of Commerce, local newspapers, and other media
outlets?
Tactic: Send press kits including information about Saint Bede and possible events to
be featured in newsletters or papers to Illinois Valley Chambers of Commerce, local
newspapers, etc.
This can be evaluated through media relations. You can go onto Google news and
click on personalize to send you alerts on news that related to you or your
competition. It keeps track of how often you are mentioned in the news. You can get
an alert through email or Facebook.
Outputs: Were the press kits sent in enough time in advance? Is the material
in the proper format?
Outcomes: How many responses have you gotten back? How often did the
school get mentioned in articles compared to the previous year? Was the
content that was sent used?
Outtakes: How has sending out the press kits impacted the actions of the
Illinois Valley Chambers of Commerce, local newspapers, and other media
outlets?
Tactic: Build relationships with local journalists for promotion of future philanthropic
events by hosting a media party twice a year
Outputs: Does the event coincide with St. Bede standards and beliefs? Do the
journalists get a chance to meet with student leaders?
Outcomes: Do stories on St. Bede increase after the media party? Do the
media come to the school for stories more often?
Outtakes: How does the biannual parties affect the relationships between the
media and school?
Tactic: Food/clothes drive with PADS (Public Action to Deliver Shelter)
Outputs: Does PADS have loyalty with the students who go to St. Bede? Was
there enough promotion ahead of time for people to be aware of the event?
Outcomes: How many people got involved in the drive? Compare how many
people were involved with other drives they have held to the one with PADS
Outtakes: Did the drive increase loyalty with the school and PADS
organization?
OBJECTIVE 4
To increase Saint Bede website interaction with prospective
families, current students, and alumni by 30% by December
2016.
Outtakes: How have user attitudes changes after watching the videos and
reading the stories?
Relatable tactic: Fun events to get attendees involved (booth where people can
record St. Bede memories, which can be released one per week on the website as
well as social media platforms)
Outputs: How do the fun events fit into the budget?
Outcomes: How many people got involved with the events at the booths?
Outtakes: Did the fun events contribute to the success of the event?
Relatable tactic: Create an informational video to be shown at the party, which
includes pictures of the websites features, student accomplishments, and alumni
accomplishments.
Outputs: How does it fit in the budget? What type of equipment is required?
Outcomes: Was there an increase in reviews online after the event?
Outtakes: How did the video impact attitude and awareness (understanding)
towards the website? Was there an increased interest in the website?
Relatable tactic: Invite sponsors for possible raffles and gift bags to hand out
How did it affect their view on St. Bede? can send them an email to rate their
experience or can ask them at a conference
Outputs: Was money collected efficiently?
Outcomes: Did inviting the sponsors increase their donations?
Outtakes: How did the launch party affect sponsors views on St. Bede?
Relatable tactic: Promote party through all social media outlets, newsletters, enewsletters and newspapers.
Outputs: Does promoting the party in print media fit within the budget? Were
the ads run in a timely fashion? (Given in enough in advance)
Outcomes: How many people attended the party?
Outtakes: Based on attendance, what was the most effective means for
recruiting attendees?
WHO WE ARE
Saint Bede Academy is a Catholic high school in the Benedictine tradition,
which endeavors to prepare students for college and for life by welcoming
them into a community of learning permeated by Christian values.
Saint Bedes objective is to keep students busy! Every experience is a life
lesson. Our social media outlets are assumed to have an uplifting and
positive active voice.. Our social media provides our audience with news and
information about events, accomplishments of students, faculty, and alumni,
and also serves as a tool for connecting students and alumni to the school.
Saint Bedes social media outlets are dedicated to the mission of Saint Bede
by embodying Christian values.
with news about extra curricular and athletic information, while making
connections and building lasting relationships with students. Social media is
also the fastest way to spread information quickly. By efficiently managing
our social media platforms, Saint Bede will maintain its status as a prestige
private school in Illinois.
1. OBJECTIVES
Objective 1: Increase engagement with Saint Bede through social media and
increase engagement with social media.
Purpose: Keep Saint Bede connected with current and prospective students
Objective 2: Be a connector between alumni and Saint Bede.
Purpose: Keep Saint Bede connected with alumni.
Objective 3: Be a go-to source for event and extra curricular information.
Purpose: Keep Saint Bede involved with all publics.
2. AUDIENCE
Audience 1: Saint Bede students and families
Audience 2: Saint Bede Alumni
Audience 3: Community surrounding Saint Bede
4. NETWORKS
Tools
Facebook
Purpose
Increase social
engagement, increase
recognition, connect
with current students
and parents and alumni
Increase social
engagement, increase
recognition, continue to
establish reputation,
promote athletics and
clubs
Increase social
engagement, increase
recognition, enforce
reputation, promote
students
Offer articles to our
audience that provides
them with interesting
and valuable
information.
Followers, retweets,
likes and mentions
5. ACTION PLAN
Channel
Facebook
Action Details
Promote school news stories,
and organizational events. Be
visually appealing; use photos
frequently. School or athletic
stories that are chosen to be
promoted should be the most
relevant and engaging. Share
other relevant content that aids
in the promotion of the stories
that are being promoted.
Class of pages should engage
alumni, share events, praise
alumni accomplishments, etc.
Frequency
At least two posts a
day, everyday. Be
aware of the time, and
when most people are
online. Increase
frequency during
special events (i.e.
homecoming)
6. CRISIS MANAGEMENT
In the event of a campus emergency, the Social Media intern should
contact the appropriate faculty member instantly. During an emergency,
stories and retweets should be put on hold. The emergency on hand
(e.g. school shooting, bomb threat, etc.) must take precedence and
updates should occur frequently on social media. The Social Media intern
must keep up-to-date with the crisis and disseminate information
accordingly via social media outlets.
Information must be accurate before posting. Although timeliness is key,
accuracy is mandatory. If something incorrect is posted, it should be
corrected via whichever medium the mistake was made. If the Social
Media Intern has any questions about the severity of the situation, or he
or she is uncertain about the facts revolving around an issue, the
appropriate faculty member should be contacted immediately.
Similarly, in the event of an online crisis, delete comments right away if
they contain profanity or verbally attack a specific individual or
organization. It is the Social Media Interns duty to assess the situation
and determine appropriateness of posts. St. Bede will not tolerate bullying
via social media or foul language.
Donts
Be impersonal
Be pushy
Display your personal agenda and
thoughts
Forget to thank people
Rely on one social media platform
Ignore your audience
Overuse hashtags
Be inappropriate
Use me or I remember you are
the voice of Saint Bede.
Ignore interactions
SNAPCHAT
GeoTag: Geofilters are special overlays for Snaps that can only be
accessed in certain locations. Artists and designers are encouraged to
use this tool to bring their one-of-a-kind style to the Snapchat
community. Simply choose the geographic area you want your filter to
be available in and upload an image asset. All images must be original
artwork and have to be approved by the Snapchat team.
Contact [NAME]
Phone [NUMBER]
PRESS KIT
techfortressPR@gmail.com
Public Relations Firm
Ta b l e o f
Contents
1. Press Release
2. Feature Story
3. Background Info
4. Key Players
5. Brochure
Saint Bede
Academy
December 19, 2015
[NAME]
FOR IMMEDIATE RELEASE
E-Mail
Contact
Phone [NUMBER]
Its January, a new month of a new year and middle school students
are deciding what high school they want to attend. Do they want to go
to a public school? Maybe they want to go to a private school. How will
they afford a private school? Which has better academics? Sport
teams? Decisions are hard to make and can be even harder when there
are more than one option.
January is not only a month for prospective high school students, but for current
students as well. It is the beginning of a new semester and a fresh start for current
students to join new extra-curricular activities and to begin new classes. What are
they interested in? Where do they want to go to college? How will they get there?
Of course, alumni are never forgotten. Prospective students are searching for a
school and current students are creating a new year with new goals for themselves
and alumni are finding opportunities to come home and be a part of a Saint Bede
event. But, how do they find all of this information to help make all these decisions?
The Saint Bede Academy school website.
Since 1890, Saint Bede Academy has been molding minds through education and the
Catholic religion. Being a private Catholic school, it relies heavily on donations from
audiences who support Saint Bede Academy. Currently, Saint Bede Academy has a
traditional website that is not upbeat, bold, modernized, or interactive. Having an up
to date website is important for Saint Bede to have because it will be the base for
prospective students to explore their potential opportunities at Saint Bede, current
students to educate themselves on what is going on at the school and when events
will take place, and for alumni to reference to return home or to keep in contact with.
With the help of a digital and social media plan from Tech Fortress PR, Saint Bede
Academy was able to create a new, unique updated website. This new website
includes virtual tours of the school that will be beneficial to prospective students and
their families. It will give them the opportunity to view the school without having to
go to the school. The website will also include easier and clearer navigation for
audiences to find information about the school such as cost, scholarships offered,
sport events, academic breaks and school dances.
Beyond the virtual tours, end of the year re-cap videos will be included in the new
website to show memories throughout the school year for graduating seniors to
reminisce on and for prospective students to gain a perspective of what it would be
like to attend Saint Bede Academy. The new website will be modernized with bold
colors, more photos from events, and interactive pages for audiences to engage in.
We have also incorporated special event flyers and registration forms onto the
website to encourage alumni to be aware of what is happening at Saint Bede and for
them to attend events, said Tech Fortress PR partner Paige Wagner. Everything that
is being added and re-done will give Saint Bede a more modern look to encourage
students to attend and to encourage alumni and current students to be proud of their
school and promote it to the community.
Stop and think what it was like when you were choosing where you wanted to attend
high school. Did you have multiple schools to choose from or were you guaranteed to
attend one? If you are a high school graduate, are you proud of where you attended
and do you want more opportunities to return? All of these questions can be
answered by glancing at a school website because it is the spot where a lasting visual
impression can be made.
Backgrou
nd Info
Saint Bede Academy was founded in 1890 to provide a
Catholic education for young men. Over the years, there have been
many changes but in the midst of change the monastic community has
remained true to its vow of stability and has continued to offer a
quality Catholic education to prepare young people for further
education and their future role in the world and the church.
Until about 1980, Saint Bede Academy was a boarding school for boys
only. Saint Bede then turned from an all-boys boarding school to
allowing girls in without boarding at all. Currently, the only boarding
that is done is by Chinese students from Saint Bedes sister school.
Recently, Saint Bede transformed into a uniformed school requiring
males to wear khaki pants with a polo or any Saint Bede top from the
school store and females to wear a skirt with a top from the school
store.
Their current goal is to re-create their presence in the digital world and
on social media networks.
Ke y
Players
Tech Fortress PR
Was founded in 2008 and is one of three public relation firms in the
Bloomington-Normal area. Was hired by Saint Bede Academy in
October 2015 to create a new digital and social media plan for the
educational ministration.
(309) 636-4079
6.
7.
8.
9.
Information was found on createthegood.org and you can visit this webpage
for more tips on how to plan a food/clothing drive.
ACKNOWLEDGEMENTS
We wish to express our sincere gratitude to ISU Graphic Design major, Megan
Serratt for providing us continuous help with our graphic design needs, such
as our Tech Fortress PR logo, title page, and advice with our campaign plan
layout.
We sincerely thank Thomas Ritter for his help with the new design and
guidance for the new Saint Bede Academy website.
We would also like to thank Joe Jackowski for designing the top two Bruins
logos, as well as Jeremiah Whitt for designing the bottom two Bruins logos.
Megan Serratt
Megansera94@gmail.com
630-743-3166
Thomas Ritter
Tritter6293@gmail.com
708-227-6148
Joe Jackowski
jmjackowski@gmail.com
630-210-4932
Jeremiah Whitt
715-409-0091