Guillermo Valdez

276 E. 43rd St Los Angeles, CA 90011

Phone: (323) 481-1412 E-Mail: gvaldez024@yahoo.com

Objective
Seeking the opportunity to utilize my skills as a Customer Service Representative where I can
continue to develop, perform and work with an inspiring team for the benefit of the company and
the customers.

Experience
Target (Reverse Logistics/Receiving)
Present

May 2015 -

Handle all inbound and outbound shipping for the store, while keeping track of files up to date.

Frequently meet with Merchandise Vendors to agree on shipping quantities and making sure the
store was always replenished.

Keep inventory of merchandise to prevent minimal shortage to the store.

Target (Security/Loss Prevention)

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Provide a safe and secure shopping environment for guests

Assist Loss Prevention Officers in times of apprehensions

Feb 2014 May 2015

Target (Starbucks Barista/Sales-floor)

Oct 2012 - Feb 2014

Ensure Guests receive their complete order in an efficient and timely manner

Train incoming Baristas to the standards expected by company core roles

Provide quality Guest Service to ensure guest loyalty

Education
California State University, Dominguez Hills
Present

August 2015

Working on earning Bachelors of Science in Business Administration; with a concentration in Human

Resources and Management.
Los Angeles Trade Technical College

February 2013 May 2015

Accumulating required core units to be able to transfer to an accredited university, while pursuing a
degree in Business Management.
Wallis Annenberg High School

Sep 2008 Jun 2012

Attained a High School Diploma while being a consistent Honor Roll Student and a Student-Athlete,
while taking Advanced Placement Courses to obtain college credit. Took part in National Honors
Society and Student Council to voice peers opinions and concerns.

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Skills
Communication- Deals with internal and external guests at all levels via telephone and email, to
ensure successful communication via actively listening and probing questions.
Problem solving - Resolves in-depth queries in a methodical manner independently and with
internal and external business partners to find appropriate resolutions, efficiencies and high level of
quality.
Team Player - Enjoys sharing knowledge and encouraging development of others to achieve
specific team goals.
Planning and organizing - Refined planning and organizational skills that balance work, team
support and ad-hoc responsibilities in a timely and professional manner.
Computer Software- Savvy with all Microsoft Office applications and proficient with other
technical computer software.