Total Quality Management

(TQM)
Leaving Cert Business
Unit 4 - Change

TQM
TQM focuses on achieving the optimum levels
of quality for each and every aspect of the
companys operations.
It is every individuals responsibility to ensure
that quality is the organisations top priority.
If every single person in the business does
their job properly, the businesss products will
be perfect.

4 Main Principles of TQM

1.
2.
3.
4.

Focus on the Customer

Employee Empowerment
Teamwork
Continuous Improvement

Benefits of TQM

Increased Sales
Lower Costs
Improved Motivation
Meet Legal Obligations

Referencing
Information for these slides was taken from:
Murphy, W. (2015). 21st Century Business:
Business for Leaving Certificate, Revised
Edition. Dublin: CJ Fallon.
Stafford, J. & McGowan, S. (2012). Its the
Business: Business for Leaving Certificate.
Dublin: The Educational Company of Ireland.