5 Jackson Road

Gary, California 92624

(626) 555-4192
abc123@aol.com
July 18th 2013
Louis Welch
6400 Irvine Boulevard
Irvine, California 92620
(626) 123-6408
Dear Mr. Welch:
On July 8th, I visited the L.A Fitness facility at 1628 N. El Centro Avenue. Everything was well
until I finished taking a shower, where I then discovered that all of my possessions were taken
from my locker.
Now I understand that LA Fitness carries no liability for theft, so my real complaint lies within
how my issue was handled by the staff. I made my way to the lobby with only a towel to cover
me and spoke to the manager Pricilla H. When I asked to speak to security, she replied that there
was no security. I then asked if she could find something from the lost and found for me to wear,
and she said there was no lost and found. Finally, since one of the items stolen were my car keys,
I asked if she could alert the parking attendant to not let my car out. There was no reply and she
walked away.
In no way am I trying to speak ill of your business, as it is my fault for assuming my possessions
would not be stolen. I appreciate your facility, and within my twenty-one years of membership I
have rarely faced a negative experience. Unfortunately, I will be cancelling my membership.
While I do not know how often events like mine occur, I do hope that security measures are
established in order to prevent this from happening again. Training staff to be prepared for theft,
along with public accommodation would also be greatly appreciated, and would make me
consider renewing my membership. I hope you receive this letter and I am looking forward to a
response.
Sincerely,

Calvin Le
Calvin Le