1 Infinite Loop

Cupertino, CA 95014
408-996-1010

October 8, 2015

Hannah Zapien
3600 Arrowhead Drive
Las Cruces, NM 88011

Hannah,
We regret to inform you that iOS 8 does not have a Wave feature. After receiving many
letters similar to yours, we have done extensive research and it has come to our attention that the
advertisement seen by you and many other Apple customers is a hoax perpetrated by a malicious
member of an online forum.
We cannot reimburse you for the damage done to your microwave, as we are not legally
liable for what has occurred. However, we are very happy to inform you that we can replace your
phone for half of its original retail value. If you are willing to pay this fee, we will ship your new
phone to you as soon as possible. Included in your shipment will be a $10 iTunes gift card as a
token of appreciation for your patronage.
We at Apple want to thank you for staying with us throughout the years and we hope that
you will continue to choose us as your source for the greatest phone models to date.