Professional Documents
Culture Documents
Bigskyolympicdininghall
Bigskyolympicdininghall
45 Mountain Ave
Gallatin Gateway, MT
Olympic.org
PART 1
Organizational Plan
Vision & Mission Statement
Vision:
To empower our athletes with nutrition for performance and recovery.
Mission:
We will provide nutritious meals that meet every athletes needs in an environment that caters to
their training.
Type of Food Service:
This facility will be an on-site foodservice organization that will serve only athletes, their teams,
and staff. This facility will be a cafeteria/buffet style of operation that will serve for team USA.
Our objective is to have food group stations bars that organize every macronutrient so it will
be easy for the athletes to make individualized meals catered to their needs.To support every
athletes needs, our cafeteria will be open 24/7 serving breakfast, lunch, dinner, late night, and
early morning meals.
Operating Practices:
The dining facility will be contracted through the U.S. Olympic committee and will receive all
its funding, be staffed through, and overseen by this committee. The costs of meals will be paid
for through the committee and associated sponsors.
Functional Foodservice:
The Flow of Food: Our food service is cafeteria style because we think that is the simplest and
quickest way for our busy athletes to refuel. The foodservice will be conventional preperation,
and centralized. We will use the cook-chill methods to prepare the food.
Sample Menu
establishment will be full service morning, noon and night so there will be breakfast options, lunch and
dinner options also for the customers to choose from.
Menu Influences:
Our menu is designed to be highly nutritious and easy to navigate, in order for the
athletes to make the best food choices. The Olympic athletes that will dine at our foodservice are
on very specific diets; therefore, we broke down our menu into different bars so that they can
easily find what they are looking for, whether it be carbs, proteins, or fats. Everything on our
menu is nutrition dense and clean.
Flow of Food:
Our food service is cafeteria style because we think that is the simplest and quickest way for our
busy athletes to refuel. The foodservice will be conventional prep, and centralized. We will use the cookchill methods to prepare the food.
Procurement
Production
Chilling/Chilled Storage
Bulk Reheating
Hot Holding
Service
Kitchen Design
The kitchen will be designed with functionality in mind with our main goal is to feed the athletes
in a timely manner while meeting their dietary requests. Our kitchen will be filled with top of the line
energy efficient appliances. From a large walk in freezer and refrigerator, to multiple steamers,
conventional ovens, grill tops, and plenty of stove space. It is also important to have plenty of prep tables
for the mass production of meals and preparation. This dish room with be equipped with a large dish
machine so the dishes can be cleaned and reused in a timely manner. The floor of the kitchen will be
linoleum for it is the most functional choice for our setting. The appliances will for the most part be
stainless steel with plates for the customers we will have glass wear that will make easy for cleaning.
Shelving and storage will be abundant and there will be movable and adjustable shelving to accommodate
the ingredients and food sources we have in stock.
The function of the dining hall is to make it quick and easy access to the food. There will be a grill and
carving station along the buffet line to ensure the athletes get the appropriate protein for their needs.
Behind the line there will be hot held stations and cold holding stations so the refilling of the food is a
fluent motion and no waiting around will be needed. There will be ample amount of seating and tables for
the athletes to choose from; whether they want to sit alone or with a big group of people we will be able
to accommodate them. Lastly there will be interactive TV monitors placed throughout the seating areas
where athletes can look up with food choices and explore the nutritional facts of the foods they are
consuming.
Procurement
Suppliers:
Our channel market begins with the producers, who produce the raw goods. It then goes
to the manufacturers who process the food into packaged forms that are then sold to the
distributor. Our primary distributor, Food Services of America, is based out of Seattle,
Washington they provide us with the food we use to produce meals. As the organization that
offers products directly to the athletes, we are the suppliers in this marketing channel.
1.
a.
i.
b.
i.
c.
i.
2.
a.
i.
b.
i.
Before buying equipment, consider its life expectancy and energy efficiency
Goal: Purchase equipment that is energy efficient and has long term use
Compare costs of single use products vs. durable long term products
Goal: Reduce waste by using more multi-use products compared to single use products (e.g.
metal utensils instead of plastic utensils)
Date issued
January 1, 2020
Address:
Date to be Delivered
45 Mountain Ave,
Gallatin Gateway, MT
Weekly as ordered
2/8/2020 - 2/20/20
Increases in quantity up to 20% will be binding at the discretion of the buyer. All items are to be officially
certified by the U.S. Department of Agriculture for acceptance no earlier than 2 days before delivery;
costs of such service to be borne by the supplier.
Item No.
1
Description
Tomatoes, diced, U.S. Grade B, #10 cans,
cs.
Amount
6/cs
2
10
cs.
10
cs.
10
cs.
10
cs.
Supplier: _________________
Purchase Order
Date: 6/6/2026
PO # [100]
Vendor
Food Services of
America
802 Parkway Ln
Billings, MT 59101
(406)238-7800
Customer ID 55555
Shipping Method
Ship
To
Shipping Terms
Via truck
Delivery Date
6/15/2020
Qty
Item #
Description
Unit Price
Line Total
10
5.00
50.00
cans, 6/cs
10
10.00
100.00
10
5.00
50.00
10
5.00
50.00
10
5.00
50.00
Subtotal
300.00
Sales Tax
Total
300.00
[000-000-0000]
Authorized by
Date
Receiving Plan:
The goal of our receiving plan is to maintain the quantity and quality of all products
throughout the receiving process while maintaining accurate records and inventory of all the
products received. First, the incoming shipments will be compared with the purchase order to
make sure that the products in the shipment were actually ordered. The count, weight, and
quality of all the products will be verified before the delivery invoice is signed. Next, the
delivery will be inspected against the invoiced prepared by the supplier the invoice will not be
signed until the quantities and prices are shown to be consistent with the invoice. At this point,
the delivered products will be either rejected or accepted based on its compliance with the
purchase order and the suppliers invoice. The products that do not match the invoice at the time
of the receiving will be noted, then stored properly along with the rest of the products until a
receiving record is drawn up. The receiving record will include a list of the price and quantity of
products received, the date of delivery, and the name of the supplier.
Storage Plan:
Our storage will consist of multiple controls in order to maintain the quality of the
products. First, all food items will be stored separate from non-food items to prevent cross
contamination. Second, all food will be stored at least six inches above the ground and two
inches away from the wall in order to promote ventilation and prevent any vermin from
accessing the food. Third, food will be stored either in frozen storage, chilled storage, or dry
storage based on if it is a food that needs to be time-temperature controlled and how soon it will
need to be available for production.
Inventory Record:
Our facility will use perpetual inventory, where the purchases are continuously recorded for each
product in storage. We will use this type of inventory so that we are aware of the balance in stock
at all times, and we can access an accurate count of stock at any time. This method also requires
less manpower and less time in order to keep track of inventory.
PART 2
Food Production
Production Forecasting:
Our establishment will use historical records from past Winter Olympic dining centers in
order to forecast the quantity and quality of food prepared and served. We will use forecasting to
predict how much food should be procured, prepared, and served on each given day based on the
number of athletes that will be on campus based on the events of that day. This will help avoid
overproduction or underproduction.
Historical Production Record:
Date: 02/08/2020
Time: 4:30-6:30 pm
Amount Served
Comments
Dijon mustard
Cumin
Paprika
Salt
Pepper
Chipotle Powder
Butter
Unsweetened
Chocolate
Sugar
Eggs
Vanilla
Flour
Onions
Zucchini
Frozen green beans
Celery
Garlic
Vegetable broth
Red kidney beans
Great northern beans
Carrots
Canned diced
tomatoes
Dried parsley
Dried Oregano
Dried basil
Dried thyme
Fresh baby spinach
Small shell pasta
Production Schedule:
Unit: Cafeteria
Date: 2/8/2020
Employee
Menu Item
Quantity to Actual
Prepare
Yield
A.
Helterbran
B. Fisher
Sweet Potato
Black Bean
Burgers
36 patties
Meal: Dinner
Amount
Leftover
Comments
E. Lambert
32 servings
A. ODell
Vegetable
Minestrone
Soup
Broccolli
G. Groves
Salad
36 servings
30 servings
Preparation
Employee
Menu Item
Quantity to Actual
Prepare
Yield
A. ODell
G. Groves
B. Fisher
Brownies
30 servings
Amount
Leftover
Comments
Ingredient Room:
Menu Item
Vegetable Minestrone Soup
Salad Vinaigrette
Balsamic vinegar
Honey
Dijon mustard
Black pepper
Extra virgin olive oil
Cumin
Paprika
Salt
Pepper
Chipotle powder
Brownies
Sugar
Flour
Recipe Standardizations:
Cranberry and Feta Mixed Green Salad
Yield: 32 servings
Ingredients:
16 cups
8 cups
32 oz
4 cups
1 cup
cup
3 Tbsp
2 Tbsp
2 cups
Directions
1.
2.
3.
4.
Brownies
Serves: 32 (3 8 X 8 pans)
Ingredients:
1 1/2 cup
6 oz.
3 cups
6 eggs
1 tsp
1 1/2 cups
1 cup
tsp
Butter
Sweetened chocolate
Sugar
Eggs
Vanilla
Semi-sweet chocolate chips
Flour
Salt
Directions
1.
2.
3.
4.
5.
6.
7.
8.
Ingredients:
1 cup
2 cups
1 cup
1 cup
Olive oil
Minced onions
Zucchini, chopped
Frozen cut Italian green beans
1 cup
8 tsp
16 cups
4
4
2
2 cups
4 Tbsp
4 tsp
4 tsp
2 tsp
2 tsp
1 tsp
12 cups
1 1/3 cup
Minced celery
Minced garlic
Vegetable broth
15 oz cans red kidney beans, rinsed and drained
15 oz cans great northern beans
14 oz cans diced tomatoes
carrots, julienned or shredded
dried parsley
dried oregano
salt
pepper
dried basil
dried thyme
fresh baby spinach
small shell pasta
Directions
1.
2.
3.
4.
5.
Heat two tablespoons of olive oil over medium heat in a large soup pot
Saut onion, celery, garlic, green beans, and zucchini in the oil for 5 minutes until onions turn translucent
Add vegetable broth to pot, plus drained tomatoes, beans, carrots, 5 cups hot water, and spices
Bring soup to a boil, then reduce heat and allow to simmer for 20 minutes
Add spinach leaves and pasta and cook for additional 20 minutes
Ingredients:
6 cups
3 cups
4 cups
1 cup
1 cup
7 tsp
3 tsp
3/4 tsp
3/4 tsp
tsp
36
Toppings:
(optional)
Directions
1.
Preheat oven to 400 degrees and cut sweet potatoes in half. Rub with olive oil and place face down on
a foil-lined baking sheet. Bake sweet potatoes until soft and tender to the touch - about 30 minutes - set aside.
Reduce oven heat to 375 degrees F.
2.
While potatoes are baking, cook rice or quinoa (see notes for instructions).
3.
Add black beans to a mixing bowl and mash half of them for texture. Then add sweet potato and
lightly mash, then 1 cup rice, green onion, nut meal and spices. Mix to combine. Taste and adjust seasonings as
needed. Add more rice or nut meal if the mixture feels too wet. It should be very moist but moldable.
4.
Lightly grease a baking sheet and line a 1/4 cup measuring cup with plastic wrap.
5.
Fill the lined measuring cup with sweet potato mixture. Scrape down to pack, then lift out and
transfer to the baking sheet and gently press down to mash. The thinner you press them, the faster theyll cook,
but no need to go too far. Just a gentle press will do.
6.
Bake burgers for a total 30-45 minutes, carefully flipping 20 minutes in to ensure even cooking. The
longer you bake them the firmer and drier they will get - up to preference.
7.
Serve on whole wheat buns (double stack for more bulk) or atop a salad with sliced avocado, red
onion, greens, and ketchup or salsa.
Broccoli florets
2 bulbs
1 cup
cup
Garlic, minced
Olive oil
Lemon juice
Directions:
1.
In a steamer set over boiling water, steam broccoli, covered, until crisp-tender 4-5 minutes
2. While broccoli is steaming, add minced garlic to a small skillet with oil, lemon juice, and salt and pepper to
taste. Heat until garlic is fragrant.
3.
Sustainability:
Distribution:
Factors Influencing Foodservice:
The distribution of our food service system consists of making the food in the back
kitchen then transporting it to hot held warmers from there it will be placed in the insulated wells
where its is kept warm while service occurs. We are cafeteria based foodservice system. Foods
well be cooked just prior to being put out for our customers. It will be important for good
communication between the people preparing the food and the ones that are refilling the food
bar. The best way to keep the flow going is once the food is pulled from the warmer it is relayed
to the cooks to cook the next pan of the meal. The food will be prepared earlier on in the day
specifically when preparing dinner it will be prepped earlier in the afternoon so when it is needed
it can be pulled from refrigerators and placed into the ovens to be cooked and ready to serve once
hitting correct temperature. Our foodservice will need thermal insulated bars to places the food
in on the line along with a cooler to hold the cold foods. Behind the cafeteria good line it will be
necessary to have a fridge pass through where prepared foods can be stored until being put out to
be served and the same for the hot food it will be necessary to have a warmer to set the food in
for a short period of time before be place out for the customers.
Service:
As we are a cafeteria style establishment we are a self serve operation. The customers are
able to choose on their own what they want on their plate from what we have displayed as
options for them. It will also be a self serving for the customers put their trays and plates in a
designated dish area. The setup will be very similar to the straight line counter for it is
perpendicular to the kitchen. This counter space will be split into two section one designated to
the cold foods and the other will be for the hot foods.
Service Management:
This will be a very important aspect we will consider when we are putting together our
service team because we will be dealing with professional athletes therefore we will require the
top of the line employees to help make sure that the customers are being satisfied. We will make
sure that our employees are treated with the most respect so they in return will enjoy their job
and well have high employee satisfaction. When our employees are happy in their job that means
they will make the customers experiences that much better. It will be important that the employes
are well trained, knowledgeable, friendly and have a concerned for customer attitude. Cross
training will be an important aspect for when are employees understand the other jobs they will
be able to help each other out making the environment less stressful. Making sure our employees
are well trained and satisfied in their job duties will make the customers service that much more
productive.
Olympic team
Opportunities
corporations expanding the goals of our
funding needs.
Creating a renown dining facility
Threats
Not receiving adequate funding from our
previous donors
Marketing Strategy:
Our target market will be big food corporations that can benefit from advertising olympic
athletes to promote sales of their products in exchange for funds to support our dining facility
operations. We will also seek funds from Big Sky Resort since they will be our hosting town.
Target Market will consist of McDonald's, Subway, Pepsi, Big Sky Resort.
Funds will need to be sufficient enough to cover costs of construction, paying for staff, and
purchasing food.
Tactical Plans:
We will contact and contract with McDonald's, Subway, and hopefully Pepsi to receive funding
for the dining facility. Researching big businesses within Montana for local support will also be
needed for extra funds. The contract will include full advertisement of the olympic athletes to
promote their sales in return for sufficient funds to pay for full operation of the dining facility.
Customer satisfaction:
Customer satisfaction will be determined by gathering input from guests as they are finishing the
meal. Open ended questions by employees are used to allow the guest to comment on attributes
that they enjoyed, and also on what could be improved. We decided not to use comment cards or
surveys because these forms of gathering information are not always representative of overall
customer satisfaction, often times customers only complete them when they are extremely
satisfied or dissatisfied. We will use a walk through audit model. Our manager will walk through
and assess the food, service, and the appearance of the operation. Our manager will also interact
with customers since we use a cafeteria style. We will use this form to gather information.
Yes
No
Comments
Restaurant is clean
Menu is clear
Cashier is friendly
Servers are friendly
Servers are well
groomed
Food is appropriate
temperature
Food looks appetizing
Food meets
expectations
Employee satisfaction:
Employee satisfaction will be assessed by using the Job Descriptive Index, which
measures work on present job, present pay, opportunities for promotion, supervision, and co
workers. The JDI produces data that we can analyze and assess employee satisfaction. After we
identify conflicts we will hold meetings to address and solve the conflicts.
PART 3
Management of Human Resources
Recruiting:
Job Title: Food Service Director
Job Identification: Oversee Kitchen Staff along with Food Service Worker roughly 15 employees per
day. They will report to the Kitchen and Operations Managers.
Job Duties: Over sees and Directs procurement, productions and service of the food to the customers.
Manages all Unit personnel. Establishes unit specific goals which meet the clients expectations and
communicates the goals to the rest of the team. Monitors inventory and places orders.
Qualifications: Previous work experience in Food Service Management. Able to make knowledgeable
judgments. Able to address complaints on a Professional level. Demonstrates experience in directing and
controlling management activities. Is able to be a mentor and able to train other employees.
Selecting:
Job Questionnaire:
Why did you apply for this position?
Qualities that you feel are extremely important in the supervisor position and describe what type of
experiences you have had in this position.
Describe how you are able to establish a good working relationship with other employees.
How would you deal with the demanding customer?
How do you feel that you knowledge and experience will add to our establishment?
Supervising:
Our dining facility will serve a maximum of 300 athletes. We are estimating that we will need 2
employees to cook/produce each meal, 2 prep cooks, 1 baker, 2 employees to stock cafe and 1 dishwasher
for each of the 3 major meal times. We are estimating that it will take 2.5 hours to prep foods and bake
and 2.5 hours to cook and serve meals to cafe for each meal. This will require 8 employees to work at
each major meal time for a 5 hour block at a minimum. After the major meal times and for service during
the night to include the late night meal, the amount of labor will be reduced to 1 cook, 1 prep cook, 2
employees for the cafe, and 1 dishwasher.
FTE: per week,
8 employees X 5 hour blocks per meal X 3 meals a day = 120 hours
5 employees X 9 hours for night staff and late night meal = 45 hours
165 hours/day
1155 hours a week/ 40 = 29 FTE (29 to staff- 8 scheduled)
We would like to hire 14 part time and relief staff.
Maintaining:
We will measure productivity by ensuring that quotas for meal productions are being met. We will
also ensure that all employees show for work to produce our meals by providing a friendly work
environment and ensuring the employees needs are being met. Since our food service is a cafeteria, it will
be hard to measure labor costs per meal served. However, because we do have a max quota for 300
athletes/meals, we can measure labor cost for each meal provided as a whole.
Labor cost/ meals served = (165hrs/dy X $12.50 average/hour/per employee) / 300meals (900 meals a
day)=2.29
Insurance
Building Rent
Kitchen Equipment
Variable Costs:
Employee labor
Insurance
Repairs and Maintenance
Utilities: water, electricity, garbage, natural gas
Uniform rental
Linen rental
Laundry
China and glassware
Silverware
Kitchen utensils
Auto and truck rentals
Cleaning supplies
Paper supplies
Licenses and permits
Exterminating
Brownies
o Raw food cost = $0.25 /serving
o Menu Price = $1.25
Management Structure
Organizational Chart:
We will be a traditional organization. We will use the organization chart listed below. It will
include job descriptions. Our system will be divided into different departments. Separate activities and
tasks will be issued. High standards will be upheld due to delegation of authority. We will use an
administrative system that will include policies, procedures, and controls. We chose a traditional
organization so that there will be no question of authority, and order will follow. With our organization,