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  • Nunez Katrina Resume

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    This document is a resume for Katrina Nunez that highlights her skills and experience in customer service and management roles. It lists her contact information, skills in problem solving, teamwork, software proficiency, communication and leadership. Her experience includes roles as General Manager, Administrative Assistant and Customer Service Representative at Moon Jump, Inc. from 2008 to 2015 with responsibilities such as supervising employees, inventory management and resolving customer issues. She also worked as a Front Desk Representative at Family Video. Currently, she is pursuing a degree in Computer Science and Information Technology at College of DuPage with relevant coursework listed. References are provided.

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    This document is a resume for Katrina Nunez that highlights her skills and experience in customer service and management roles. It lists her contact information, skills in problem solving, teamwork, software proficiency, communication and leadership. Her experience includes roles as General Manager, Administrative Assistant and Customer Service Representative at Moon Jump, Inc. from 2008 to 2015 with responsibilities such as supervising employees, inventory management and resolving customer issues. She also worked as a Front Desk Representative at Family Video. Currently, she is pursuing a degree in Computer Science and Information Technology at College of DuPage with relevant coursework listed. References are provided.

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    40 views2 pages

    Nunez Katrina Resume

    Uploaded by

    api-301043612
    This document is a resume for Katrina Nunez that highlights her skills and experience in customer service and management roles. It lists her contact information, skills in problem solving, teamwork, software proficiency, communication and leadership. Her experience includes roles as General Manager, Administrative Assistant and Customer Service Representative at Moon Jump, Inc. from 2008 to 2015 with responsibilities such as supervising employees, inventory management and resolving customer issues. She also worked as a Front Desk Representative at Family Video. Currently, she is pursuing a degree in Computer Science and Information Technology at College of DuPage with relevant coursework listed. References are provided.

    Copyright:

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    of 2

    KatrinaNunez

    308HomewoodDrive|630-280-1892|Katrina.Nunez91@gmail.com

    Skills & Abilities


    Innovativeproblem-solverwhocangenerateworkablesolutionsandresolvecomplaints.
    High-impactteamplayerwhoexcelsatbuildingrelationshipswithcustomersand
    colleagues
    Computer-literateperformerwithextensivesoftwareproficiencycoveringawidevarietyof
    applications
    Skilledverbalandwrittencommunicator
    Goal-drivenleaderwhomaintainsaproductiveclimatewhilemotivatingandcoaching
    employeestomeethighperformancestandards.

    Experience
    GENERAL MANAGER | MOON JUMP, INC. | 2013-2015
    Responsibleformeasuringproductivityandgoalachievementandfordeterminingareas
    needingcostcontroland/orprocessimprovement.
    Supervisedworkprocessingandemployeeperformance.
    Coordinatedthedistributionofactivities.
    Responsibleforhiringwhichrequiredinterviewing,processingandtrainingnewemployees.
    Supervisedloadingandunloadingofgoods,ensuringthatmerchandisewashandledwith
    careandorganizedintheirproperposition.
    Monitoredinventorypaperworkandordering.
    ADMINISTRATIVE ASSISTANT | MOON JUMP, INC. | 2011-2013
    Establisheddepartmentalpolicies,goalsandobjectivesconferringwithsupervisors,peers
    andsubordinates.
    Maintainedofficeefficiencybydevelopinganofficehandbookandimplementing
    procedures.
    Designatedtohandledifficultcustomersandresolveseriousissues.
    CUSTOMER SERVICE REPRESENTATIVE | MOON JUMP, INC. | 2008-2011
    Assistedcustomersbyphone,emailandfaxinahighvolumeworkenvironment.
    Solvedproblemsandresolvedcustomercomplaints.
    FRONT DESK REPRESENTATIVE | FAMILY VIDEO | 2013-2013
    Greetedcustomers,settledcomplaintsandprovidedinformationontheservicesoffered.
    Operatedcomputerizedcashregisters,scannersandaffiliatedPOSSystem

    Education
    COLLEGE OF DUPAGE
    PursuingaDegreeinComputerScienceandInformationTechnology
    Relatedcoursework:Business-CustomerService,English-WritingfortheWorkplace

    References
    ANTONIA CHAMBLEE | CO-WORKER | 630-441-5845

    JOHN SHIELDS | CO-WORKER | 312-894-5602

    Page2

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