Lopez/Hulsey

Consulting
We solve others problems

The How:
Who is the
process
owner

Who are
The
process
users.

Who are
the
stakeholde
rs
Documen
t process

Any
Safety
Concerns
?
Laws
Standard
s

Current
Risks

What is
the
current
situation

Do we
Have
Data

Measure
Complianc
e

Measure
Process
Performance

What
should
this
process
do?

Supplier
s
Input
What are
Its inputs

What are
outputs
Existing
Standar
ds

Who are the

customers
for the
outputs.

Defining the problem

(Kaizen) Japanese
4 Components TRUST
CHARACTER
-integrity
-intent
COMPETENCE
-capabilities
-results

Trust
1. Talk Straight
2. Demonstrate respect
3. Create transparency
4. Right wrongs
5. Show Loyalty
6. Deliver results
7. Get better
8. Confront Reality
9. Clarify Expectations
10.
11.
12.
13.

Practice Accountability
Listen First
KEEP commitments
Extend Trust

Model

External

Survey of Employees
Questions
What is the biggest problem you face as an employee?
Are you honest with your company and co-workers?
Are you clear on your value set?
Are you hard headed and stubborn, or do you change?
Do you follow thru?
Do you always do the right thing for the right reasons?
Do you think about what is best for the team or instead

what is best for you?

My actions are clear to those I work with?
Are there things lacking, which I need to better perform
my job?

Keys to success
Know your company's mission statement
Express your goals
Be a leader within your area of control
Do the right things for the right reasons
Attitude is more important than skill
Stay away from toxic people
Be a part of the team not an island unto

yourself

Closing
TRUST = Integrity, Intent, Capabilities, and

Results.
Questions and Answers