CLEANQUEEN REPAIRS

November 9, 2015

19200 Balboa Boulevard

San Fernando, CA 90010
315-555-1234
www.CQRepairs.com
email@yourisp.com

Mrs. Gloria Hochholter

1403 Glendale Blvd
Sylmar, CA 93024
Dear Mrs. Hochholter:
Here at CleanQueen Repairs, we greatly appreciate your wise decision to
invest in a CleanQueen washing machine. CleanQueen strives to make
your life easier with our simple and easy-to-use products that are some of
the most durable laundry machines in the industry. In addition, our repair
technicians ensure that less of your time is spent getting your hands dirty,
and more of your time is spent enjoying life.
Thank you for your request for a recent in-home service inspection of your
CleanQueen washing machine. The Technician reported the following:

Washing machine had a blown motor

Cracked tub basket
Evidence of washing heavy rugs
Improper electrical hook up (machine requires 20amp circuit plug
in)
A water leak from the basket water inlet hose
No report of CleanQueen Technician performing the required
electrical installation procedure

Our washing machines require professional installation as well as proper

customer usage. CleanQueen honours the evaluation of our professional
technicians. When the washing machine was purchased 1 year ago, to
now, the washing machines must:

Be installed by a CleanQueen professional technician/ Signs of

improper wiring caused motor to blow
Be properly used/ Signs of improper usage caused damage basket
tub
Be within the Peace of Mind Service plan/ Your purchase was made
over 1 year ago

Because of these reasons, we cannot replace your washing machine free

of charge as you asked. Alternatively CleanQueen can offer you:

A refurbished washing machine at $249 +delivery & certified

technician fees

We recognize you, Ms. Hochhotler, as a loyal customer due to your

past history in purchasing with us. CleanQueen would like you to enjoy
the enclosed 15% off discount to save you money towards a new
washing machine. You will find it very beneficial to invest in the newly
released 2015 models with enlarged tub baskets and easy-to-replace
circuit boards, which will handle larger loads and if any incidents
happen, it makes it much more cost effective for you to replace. Please
expect a service technician to make a visit to repair the damages that
are covered. CleanQueens values you business and we look forward to
making your life easier at home, so you can enjoy the finer things in
life.
Sincerely,

Eduardo Mercado
Eduardo Mercado
Customer Account Manager
1234 Business Parkway, EM@CQueens.net, (818)123-4567