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    Lon Bergfjord has over 10 years of experience in hotel, restaurant, and resort operations with a focus on customer service. He is currently the Bell Captain at Stein Eriksen Lodge in Park City, Utah where he oversees daily guest services and has exceeded standards for excellent guest service. Prior to this he held supervisory roles at Alta Ski Lift Co. and various food service and retail positions throughout Utah, Oregon, and New York demonstrating a dedication to hospitality.

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    Lon Bergfjord has over 10 years of experience in hotel, restaurant, and resort operations with a focus on customer service. He is currently the Bell Captain at Stein Eriksen Lodge in Park City, Utah where he oversees daily guest services and has exceeded standards for excellent guest service. Prior to this he held supervisory roles at Alta Ski Lift Co. and various food service and retail positions throughout Utah, Oregon, and New York demonstrating a dedication to hospitality.

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    16 views2 pages

    Resume 13

    Uploaded by

    api-302657684
    Lon Bergfjord has over 10 years of experience in hotel, restaurant, and resort operations with a focus on customer service. He is currently the Bell Captain at Stein Eriksen Lodge in Park City, Utah where he oversees daily guest services and has exceeded standards for excellent guest service. Prior to this he held supervisory roles at Alta Ski Lift Co. and various food service and retail positions throughout Utah, Oregon, and New York demonstrating a dedication to hospitality.

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    Lon Bergfjord

    PO Box 2188
    Park City UT 84060

    lonbergfjord@yahoo.com
    (607) 267-2246

    Summary
    Hotel/restaurant/resort specialist with supervisory and retail experience and
    dedication to excellent customer service, professionalism, and
    attention to detail.

    Related Experience
    Present

    STEIN ERIKSEN LODGE,

    Park City UT

    May 2013-

    Bell Captain
    Oversaw daily guest service operations
    Trained employees

    Worked on scheduling, ordering supplies, billing


    Exceeded standards for excellent guest service

    ALTA SKI LIFT CO. Alta UT


    Lift Foreman
    Oversaw day to day ski lift operations, including
    Lift operator training, supervision and scheduling

    Winters 2007-2013

    Maintenance and safety checks


    Customer interaction and satisfaction

    SNOWBIRD RESORT, Snowbird UT


    June 2012 (fulltime)-Present (oncall)
    Banquet Server
    Food and Beverage banquet service, including
    Room and table setting

    Buffet and Sitdown service


    Bartending

    OTESAGA RESORT HOTEL, Cooperstown NY


    AugustNovember 2011
    Server
    Maintained highest levels of customer service and food service efficiency
    fine dining and banquet experience

    Squirrel POS system


    knowledge of food and wine

    CANNON BEACH SURF SHOP, Cannon Beach OR


    2009-2010

    Shop Assistant/Surf Instructor


    Retail experience, including

    May-Sept.

    stocking and product display


    POS and credit card machine exp.
    surf instruction

    OTESAGA RESORT HOTEL, Cooperstown NY


    2005 & 2007

    Bellman/Valet
    Provided professional guest service
    check in/check out assistance

    Education

    concierge advice
    safe and professional valet record

    NEW YORK STATE UNIVERSITY COLLEGE AT PLATTSBURGH, Plattsburgh NY


    BA Psychology, 2007
    COOPERSTOWN HIGH SCHOOL, Cooperstown NY
    NYS Regents Deg. 2003
    Conversational in Spanish

    References

    May-Sept. 2004-

    Available on Request

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