Tyanna R.

Billy
P.O.Box 2291 | Page, AZ 86040| (928)606-5673| tb499@nau.edu
Weebly Site: http://tyannarbilly.weebly.com/
Education:
Northern Arizona University
Fall 2012 Current
Applied Indigenous Studies Bachelor of Science, In Progress (Expected Graduation: May
2017)
Minor: Health & Wellness Coaching
New Mexico Highlands University
Fall 2011 - Spring 2012
Pursued Nursing Assistant Associate Degree (Transferred to NAU)
Page High School
Graduated: May 21, 2011
General Studies High School Diploma
Awards & Accomplishments:
Outstanding Native American Club's Vice President, New Mexico Highlands University,
Spring 2012
Honor Roll: New Mexico Highlands University, Fall 2011-Spring 2012
Dean's List, New Mexico Highlands University, Fall 2011
Volleyball, Page High School, Captain 2008-2010
Basketball, Page High School, Captain 2008-2011
Softball, Page High School, Captain 2008-2011
Student Athlete Award, Page High School, 2008-2010
Volunteer, Coconino Humane Association, Flagstaff, AZ, 2015
Guest Speaker, Page High School, 2011-2014
Volunteer, Student Ambassadors Club New Mexico Highlands University 2011-2012
Advancement Individual Via Determination Class, Page High School, 2008-2011
Experience:
Day Stocker | Safeway Store Page, AZ | July 2015-August 2015
Described product to customers and accurately explained details and care of merchandise,
recommended alternative items if product was out of stock. Routinely answered customer
questions regarding merchandise and pricing.
Effectively communicated with and supported sales, marketing and administrative teams on a
daily basis, participated in physical inventory counts.
Conducted weekly walk-throughs with the manager to discuss interior visual displays,
including store window presentation, maintained cleanliness and presentation of stock room
and production floor.

Designed displays to make the store experience interactive, engaging and reassuring.
Assisted in creating pre-season marketing plans to support department and divisional
strategies.

Checker | Safeway Store Page, AZ | May 2015-August 2015

Greeted customers entering the store to ascertain what each customer wanted or needed.
Politely assisted customers in person. Set up and explained new membership contracts.
Bagged, boxed or gift-wrapped sold merchandise per customers request.
Developed reputation as an efficient service provider with high levels of accuracy. Built
long-term customer relationships and advised customers on purchases and promotions.
Ensured superior customer experience by addressing customer concerns, demonstrating
empathy such as resolving problem issues quickly and efficiently. Investigated and resolved
customer inquiries and complaints in a timely and empathetic manner. Answered product
questions with up-to-date knowledge of sales and store promotions.
Recipient of multiple positive reviews acknowledging dedication to excellent customer
service.
Volunteer Experience:
Youth Basketball Assistant Coach | Northern Arizona Region | Annual Summer
Volunteering
NABI (Native American Basketball Invitational) GS Warriors, Assistant Coach, 2014
Lake Powell Gunner, Assistant Coach, 2013
Encouraged players to practice and learn from their mistakes,
Use their intellectual thinking when making decisions.
Supported team work.
Volunteer Work | Page, AZ | Anytime (Free Time)
Volunteer/Chaperone, Lake Powell Gunner Booster Club, 2013
Concession Stand Volunteer, Annual Lake Powell Bull Riders Only Event, 2009-2013
Concession Stand Volunteer, Page Softball Club, 2011
Managing money.
Dealing with customers needs and feedback.
Working fast paced in a crowded environment.
Handing and preparing food.
Helping out as much as I can with the youth programs and school programs.
Being a dependable worker who can adjust to work environments.