CHRISTOPHER A.

ROTUNNO
3061 29th Street Unit 201 Boulder, CO 80301 christopher.rotunno@colorado.edu (303) 819-4867
https://www.linkedin.com/in/christopherrotunno

EDUCATION
University of Colorado at Boulder Leeds School of Business

December 2016

Bachelor of Science in Business Administration with a double emphasis in Marketing and

Operations / Information Management
Cumulative GPA: 3.3
Awarded first place prize in two separate group project competitions
Designed a behavioral segmentation scheme for Polycom Inc
Conducted a conjoint analysis regarding peoples preferences to different attributes
offered in IBMs mobile desktop
Created roles and responsibilities charts for collaborating group projects
Tested the validity of a null hypothesis in a class case experiment
Measured multivariate coefficients to determine correlations between variables in
class case study
Front Range Community College, Longmont, CO

July 2014

Associates of Science with emphasis in Business

Managerial Certificate
Cumulative GPA: 3.6
EXPERIENCE
Wells Fargo Bank, Boulder, CO

December 2014 Present

Lead Customer Service Representative

Utilize fact-finding questions to uncover solutions for customers
Give operational / service guidance to the entire teller line
Uphold quarterly sales quotas with over 160% threshold
Execute business plan by following corporate roadmap
Surpass customer / company expectations by hitting every key service metric for
every transaction
Earned trust from customers, staff, and upper management

COMPUTER SKILLS
IMB SPSS
o
Ability to code new variables
o
Interpreted means with t-values and significance levels
o
Cluster segments of individuals into homogenous groups
Microsoft Excel
o
Capable of using all the design functions offered in the program
o
Proficient at using different mathematical functions
Microsoft Visio
o
Created a relationship map of warehouse inputs and outputs for business plan
o
Produced flowchart to demonstrate the flow of activity in business plan channel