CHM561

PRESENTATION OF
INTRODUCTION TO ISO
9000
MEMBERS:
NUR ATIRAH SAKINAH BINTI MOHD ALI
2014427254
NUR AISHAH BINTI CHE SEMAN
2014895374
GROUP: AS2533A1

INTRODUCTION
TO ISO 9000

Improve quality
of products

To increase
profitibality
of their
company

OBJECTIVE
To give an
assurance to
the customer
that the
products are
well made

To make the
cost of their
processes
more
effective

If the company/
organization
decides to comply
ISO 9000,they
SHOULD..?

* Develop and implement their own

quality plan in the form of quality
manual.

*Hires a certified auditor to evaluate

- whether they meet their
commitment
- based on their own plan

SERIES OF
STANDARDS ISO
9000
(FIVE
DOCUMENTS)

ISO 9000

-provide general guide

to:
-Quality management
-quality assurance
standards

ISO 9001

Covers all aspects of production

ranging from:
-research and design
-development
-production
-installation
-servicing

ISO 9003

Only address quality assurance:

- in final inspection
-testing capability

ISO 9004

A supporting document to
help company implement
either 9001, 9002 or 9003
(guide in generic quality
system element)

ISO 9002

Subset of ISO 9000 and

does not deal with design
or servicing.
only DEAL with:
-quality assurance
-production
-installation capability