Nicholas Zurovec

31 West Sunny Side Drive • Saint Peters, MO 63376 • 636 578 3479
nzuro@juno.com
_____________________________________________________________________________
_

OBJECTIVE
To secure a position in an energetic work environment where I can
utilize my strong organizational skills and ability to work well with others to
improve customer satisfaction.

EDUCATION
Southeast Missouri State University
Bachelor of Arts: English Writing
Minors: German, International Studies, Literature
Graduation Date: December 2008

WORK EXPERIENCE
Sales Associate, Bed Bath & Beyond, Saint Peters, Missouri
August 2007 - Present
• Provide excellent customer service in person and over the telephone.
• Apply problem solving techniques to customer issues and complaints.
• Assist in the training of new employees by introducing them to
company policy and standard customer service procedures.
• Promoted to supervisory status as a department lead.
• Responsible for delegating tasks to fellow associates including merchandise
displays and freight movement.
• Met company set sales goals and ranked highly on a district level for online sales
quota fulfillment.

Intern, Faulkner Center of Kent Library, Cape Girardeau, Missouri

August-December 2007
• Responsible for handling original photo negatives and manuscripts
according to preservation techniques.
• Transcribed thirty one hand-written letters into computer files.
• Structured computer database of original newspaper and magazine
clippings to maximize use.
• Assisted in the organizing and designing of historical display cases.
• Communicated with various schools and scholars to request additional
manuscripts.
• Assisted in facilitating the Faulkner Chopin Conference, including
greeting and providing conference information to participants.

ACTIVITIES
• Volunteer, All Saints Parish, each summer from June 2000 to present.
• Participant, Southeast Missouri State University German Study
Abroad, December 2007.
• Member, Sigma Tau Delta English Honor Society, August 2008 to
present.