Professional Documents
Culture Documents
Application Management Services 1
Application Management Services 1
Application Management Services 1
Delivery Organization
Delivery Framework
Quality
Processes
Program Managers
QA Managers
Reusable
Assets
Project
Mgmt.
Procedures
Offshore Delivery
Onsite Delivery
Delivery Management Tools
Customer
Customer
Engagement
Manager
Terrenos
(BackOffice)
Terrenos
Customer
Process Owners
Customer
End Users
Delivery
Manager
Delivery Team
Delivery Manager
Daily Review Session
Weekly Status Report
Monthly Status Report
Milestone Delivery Report
Exception Report
Activities
Issue Ticket Acknowledgement, Allocation,
Analysis, Effort Estimates & Feedback, Prepare
related Business Process Procedures,
Configuration on SAP Systems, Prepare Testing
Scenarios & Scripts, User Manuals, related Data
Migration, User Feedback, Corrective Actions,
Documentation, Issue Closure
QA Manager
Status Reporting
Communication Tools
SKYPE Audio Conferencing & Video
Calls, Periodic Visits
EMail
Delivery Team
Activities
Issue Ticket Acknowledgement, Allocation,
Analysis, Effort Estimates & Feedback, Prepare
related Business Process Procedures,
Configuration on SAP Systems, Prepare Testing
Scenarios & Scripts, User Manuals, related Data
Migration, User Feedback, Corrective Actions,
Documentation, Issue Closure