Verbal and nonverbal

Communication

Types of
Communication
Verbal communication
It

is written or spoken message that uses

words to exchange ideas/information.
The means of verbal communication are
a) Written communication
b) Oral communication

Non Verbal communication

Its an unspoken or unwritten message that uses
body language.
It includes facial expressions,gestures,eye
contact physical appearance etc..

ORAL COMMUNICATION
Anything that emanates from

the mouth is referred as oral

communication.
Attributes of
good oral communicationSounds and sound
combinations, Stress, Rhythm,
Intonation, Speed, pausing,
Clarity of articulation, Voice
modulation: volume & pitch
variation (avoiding
monotonous speech)

Methods of oral
communication
Among individual
Face-to-face communication
interviews
Telephone conversation
Grapevine

AMOUNG GROUPS
Negotiations
Meetings
Lecture/speech
Presentations
Conference/seminars/workshops

ADVANTAGE OF ORAL COMMUNICATION

Immediate

feedback
Better relationships
Time saving
Effective tool of
persuasion
Effective tool of group
communication
Economical
Allows to measure
effectiveness immediately
Its the only way out
during an emergency

DISADVANTAGES OF ORAL
COMMUNICATION
Lack

of retention/documentation
Distortion in passing the message
No legal validity
Possibility of misunderstanding
Unsuitable for long messages
It is constrained by physical barriers
Not effective when the target group
is spread out

NON VERBAL
COMMUNICATION
Nonverbal communication

includes all unwritten and

unspoken messages, both
intentional and unintentional.
Types of non verbal
communication
Kinesics communication
Meta communication
-Body language.-through
words, depicting
-Alternate
meaning.
-includes behavior.shows
latent meaning.

Facial
express
ion

Forms of non verbal

communication

Body
movem
ent

Gesture
s

Eye
contact

voice

Touch

Importance of non-verbal
communication
A

person to have
quality
communication
skills must possess
the knowledge of
non-verbal
communication.
As compared to
words and vocal
variety non-verbal

THE END