Nicole Guzman

7617 Nicolette Ct. Charlotte, NC 28215 | Cell: 704-609-3271 | nguzman@uncc.edu

Professional Summary:
Motivated and highly ambitious undergraduate student, with a background in retail and customer
service. Dynamic communicator who is excellent at juggling multiple tasks and working under
pressure.

Skills:
|Fluent in both English and Spanish
|Strong customer service
|Excellent attention to detail
|Cashier experience
Work History:

|Exceptional verbal communication

|Problem-solving skills
|Strong computer skills

|Excellent in sales

Michael Kors: SouthPark Mall, 4400 Sharon Rd. Charlotte, NC, 28211
Sales Assistant: March 2015- Present
I currently assist customers in the store by greeting, helping my associates, and working as a
cashier. I also frequently work in the stockroom and gain knowledge about working in a luxury
retail environment.
Guess? Inc.: SouthPark Mall, 4400 Sharon Rd. G11, Charlotte, NC, 28211
Sales Associate: October 2014- February 2015
I assisted customers throughout the store as a lead sales associate and a cashier, and I also
occasionally worked on E-commerce. Fortunately, I was able to provide customers with
exceptional customer service while vastly increasing my knowledge in retail.
Crisis Assistance Ministry:500-A Spratt Street, Charlotte, NC, 28206
Paid Intern: June 2014-August 2014
I assisted customers throughout the store, managed the front desk, and hung up clothes at the
Free Store, which offers donated clothing, shoes, books and household items at no charge to
individuals and families in need.
Charlotte Knights Baseball Stadium: 324 S Mint St, Charlotte, NC 28202
Paid Intern: March 2014-August 2014
I worked with the Promotions team at the baseball stadium, which provided entertainment to
children attending each game. I was constantly interacting with customers and providing quality
service in order to promote the Charlotte Knights.

Education:
University of North Carolina at Charlotte: 9201 University City Blvd, Charlotte, NC 28223
Bachelor of Arts: Communication Studies, Current
Rocky River High School: 10505 Clear Creek Commerce Dr, Charlotte, NC 28227

High School Diploma: 2014

Additional Information:

Black Friday employee at Pacsun of California.

Intern for the Mayor's Youth Employment Program.
Intern for the Explorer Post of the Charlotte Observer.
Volunteer for the North Carolina Theatre Conference.
AP Scholar