Gift Cards

All gift cards sold cannot be sold under walk-in. You must take a
guests name and telephone number for accounting purposes.
When selling a gift card utilize the standard gift card option UNLESS
you are selling a happy returns. Happy returns must be coded
appropriately and sold ONTO the correct card.
As always, HR cards can ONLY be used on services. Standard gift
cards can be used on both services and products.
If you are unsure of a gift card situation, call leadership and we will
walk you through it.

Discounts
Discounts cannot be combined with SpaFinder, SpaWish, Pure Privilege or
any other discounts.
Always check if a discount code is valid. For example, sometimes we have
$20 off coupons for holidays that are only valid on certain dates and
services. Always read the fine print on any coupons you receive before
applying them.

SpaWish & SpaFinder

The amount of emails we receive from issues with SF and SW has become
OUT OF CONTROL. These two items cannot be combined for one service.
Here are some simple tips and tricks as reminder:
Always CODE the service. Plastic is normal SF and SWI, paper
is Instant SF or instant SWI.
Call SF or SWI. Validate if it is plastic, Validate and redeem if it
is paper.
If there is extra money left over from the SWI or SF sell it onto a
CORRECTLY coded happy returns card.

 Print out an itemized receipt. Write validated, date it, initial it

and paperclip everything and put it under the first drawer.

Chores
Chores exist for a reason. Every day except for Sunday will have chores.
When you start your shift look at what you have to do for that day and split
the duties with you coworker.

Communication
We need to work on our communication amongst each other and techs.
Before you leave for the day you should be communicating all that
happened on your shift with your replacement. Do not clock out just
because you see the closer coming in. Communication is what keeps
everything running smoothly.
If you are unsure about something that you are booking ask instead of just
booking.

Laundry
All spa laundry should be washed separately from salon laundry.
No laundry should be left in the washer overnight WET.
If you see that we are running low on laundry detergent, dryer sheets
etc. please let Liz know.
DO NOT PUT IN ANYMORE SUPER LOADS OF LAUNDRY. WE
WASTE SO MUCH $$$ ON PAYING REPAIR MEN BECAUSE OF
SUPER LOADS. STOP.
Do not forget to clean out the lint trap.

 If the dyer is going slow make sure the white bin next to it is filled with
water.
Remember that capes should ALWAYS be dried separately from all
other laundry.

Reports
It has become abundantly clear over the past few weeks that we need to go
slower on completing our reports at the end of the night. We are
accidentally sending reports for the wrong days.

Always double check your reports before sending.

See if your deposit matches.
See if your opening and closing cash match.
Check if your SWI and SF match your MR240.
Make sure no gift cards are sold under walkin or are missing digits.
Make sure standard GC starts with 3333 and HR starts with 6666.

General House Keeping

It is important that we use our time wisely while were at the front desk.
There is always something to do on your shift. After you finish your chores,
find something new to organize or clean.
If youd like extra cleaning tasks, just ask and we will provide.

Techs
Techs should not call before their shift to see what their schedule is. If
a tech calls and asks Do I have a 9am? Tell them that their shift
starts at 9 am and they are required to check in person.
Techs may not ask you to move their guests up so they can go home
earlier/eat lunch/shop etc.

 Techs cannot touch the tip holder. You must hand them their tips and
make sure that the envelopes actually go to them.
Techs cannot go home without permission from Liz specifically.
Techs can be on call as long as they are 15 minutes or less away.
If techs are running late/calling off they must call Liz.
Techs should not be spending an abundant amount of time behind
the desk. They have a day sheet and an iPad to see their day.

Appointments
We are having a ton of missed online appointments because we are
not properly communicating with each other or our guests.
Slow down when you are booking an online appointment. Make sure
you are booking the right time and date and service.
Go through the confirmation emails we get on your shift and make
sure they are actually booked.
If you book an online appointment, please note that in the
appointment notes.
Before getting off the phone with a guest, save the appointment to be
sure that it fits on the books. Also make sure to confirm the
appointment with the guest. Type of service, date, time and the tech.
This will help you create more accountability for the appointments you
book.
If you have to call a guest or there is any pertinent information that is
needed for an appointment, put it in the notes.
If you are making notes, also be sure to put your name on them. If we
have a question about something we know who we can ask.