Situational Judegment Tests (SJTs) assess how you approach situations encountered in the

workplace. Whilst there is some variation in how they are delivered, they typically present you
with a written description of a scenario and ask you to select the appropriate response from a
multiple choice list.
They are designed to test your potential across a number of competencies. Competencies can
be defined as: An underlying characteristic of a person which enables them to deliver
superior performance in a given job, role or situation.
The competencies being assessed and a broad definition of each are provided below:
1. Communicating and Influencing
Relates well to others; adapts communication style to successfully influence and
communicate with others. Listens to other people and communicates with impact and
empathy. Communicates effectively orally, in writing and via electronic means in a manner
appropriate to the audience. Successfully explains complex or technical information to nonexperts. Makes an impact, putting ones own point across with clarity and purpose.
2. Team working
Works effectively as part of a diverse team and demonstrates the ability to work
collaboratively and empathetically within diverse teams. Puts the needs of the team above
their own and demonstrates openness and honesty with team members. Builds a sense of
team spirit by listening to, encouraging and supporting colleagues and wider team members.
3. Building relationships
Successfully networks within and outside of the organisation. Builds and sustains effective
relationships within own area and across the wider organisation; forms long-term mutually
beneficial working relationships with colleagues, customers, partners and suppliers that
support the longer term goals of self, team and the organisation as a whole.
4. Customer Focus
Strives to anticipate and understand the needs of customers. Applies their understanding of
customers to ensure they receive timely and efficient service, going the extra mile in order to
surpass expectations. Focuses on customer needs and levels of satisfaction in all they do; acts
upon customer feedback; takes customer concerns and feedback seriously.