Scribd Logo
Upload

Welcome to Scribd!

  • IT Helpdesk Interview Questions

    Uploaded by

    santu
    84 views1 page
    Service level agreements define response times for resolving tickets. The ITIL framework provides best practices for IT service management. Common ticketing tools include CoDesk, Remedy, and Track It. Key responsibilities in the role include raising, monitoring, and reporting on tickets; maintaining asset records; escalating issues to appropriate teams; and coordinating with users and vendors to resolve IT problems. Minutes of meetings and change management ensure effective information technology operations.

    Original Description:

    networking

    Original Title

    IT Helpdesk Interview Questions (1)

    Copyright

    © © All Rights Reserved

    Available Formats

    RTF, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    Service level agreements define response times for resolving tickets. The ITIL framework provides best practices for IT service management. Common ticketing tools include CoDesk, Remedy, and Track It. Key responsibilities in the role include raising, monitoring, and reporting on tickets; maintaining asset records; escalating issues to appropriate teams; and coordinating with users and vendors to resolve IT problems. Minutes of meetings and change management ensure effective information technology operations.

    Copyright:

    © All Rights Reserved
    Download as RTF, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as rtf, pdf, or txt
    84 views1 page

    IT Helpdesk Interview Questions

    Uploaded by

    santu
    Service level agreements define response times for resolving tickets. The ITIL framework provides best practices for IT service management. Common ticketing tools include CoDesk, Remedy, and Track It. Key responsibilities in the role include raising, monitoring, and reporting on tickets; maintaining asset records; escalating issues to appropriate teams; and coordinating with users and vendors to resolve IT problems. Minutes of meetings and change management ensure effective information technology operations.

    Copyright:

    © All Rights Reserved
    Download as RTF, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as rtf, pdf, or txt
    of 1

    1. WHAT IS SLA?

    A. Service level agreement, if any tickets get brached is called SLA .


    2. WHAT IS ITIL?

    A. It stands for information technology in frastructure library.


    3. WHICH ARE THE TICKETING TOOLS YOU KNOW?

    A. - Co desk - Remedy - Track It - Refresher


    4. WHAT ARE YOUR ROLES AND RESPONSIBILITIES?

    A.- Raising and monitoring tickets.


    - Preparing mom report.
    - preparing daily, weekly and monthly report.
    - Tracking ticketing reports.
    - Maintain all It.
    - Asset records.
    - Escalation applications users to application team.
    - Coordinate with users.
    - coordinate with vendors.
    - Resolving issues by taking remote.
    5. WHAT IS MOM REPORT?

    A. Minutes of meeting.
    6. WHAT IS CM?

    A. Change management.
    7.WHAT IS TAP?

    A. Technology privilege access.

    You might also like