Dear mr.

Tony,
We deeply apologise for your complaints about our services. Our company has been
committed to provide the best quality of service for our customers.
We just recently hired a new employees for our company, and we havent trained all
of them. We will give them the training as soon as possible and we will look into it.
We also aim to provide the highest quality items. Most of our customers who have
bought our products have been satisfied with both the service and the quality.
For the compensation, we will give you two free of our products under Rp
200.000,00 and we intend to give you special price for your next purchase.
We are also going to send the battery immediately to you and give you one new
battery for your products. We will fix the system in our company, so that a situation
like this will never happen again.
Yours sincerely,
Ananda Dewa
Chief executive officer