Melissa “Missy” Gray

Objective To put my experience and skills to use in a position that will continue to provide an
avenue of professional growth

Work Experience
10/05 – 2/10 Hewitt Associates Lincolnshire, IL
WPS Processor Exp
 Main responsibility was to process express packages (600+ daily)
 Processed hardship claims and appeals

1996 – 2005 Head Hunter’s Salon Trevor, WI

Nail Technician
 Main responsibility was to provide excellent customer service
 Consult with customers to perform services (e.g. full sets, manicures, pedicures)
 Provide phone support, such as schedule and confirm appointments
 Maintain calendar entries via traditional planner
 Daily interface with salon customers and vendors
 Balance cash/credit drawer
 Inventory control (e.g. order, restock, and price)
 Learn new products and services via continuing education

2000 – 2003 Papa Gus’ Bar/Restaurant Salem, WI

Waitress
 Provided excellent customer service with accurate, and timely orders
 Ensured better service by assisting with food preparation
 Accountable or balance register funds
 Responsible for training new waitresses/waiters
 Successfully opened/closed restaurant (e.g. balancing registers, maintaining work
stations, wiping tables, refilling condiments, etc.)

Education Graduated Wilmot High School – Diploma 1995

Graduated Gateway Technical College – Barber/Cosmetology license 1995

Computer
Skills Microsoft Word and Internet Explorer, Internal Hewitt software

References Available upon request

PO Box 227 Salem, WI 53168 Cell (262) 206-1747 Email: igotnailed2@yahoo.com