S.

No
1
2
3
4
5
6

Main Process

Mass Billing
Mass Invoicing
Invoice mass printing
Bill quality check
Bill quality check
Bill quality check

Bill quality check

8

Bill quality check

Bill and invoice reversal

10
11
12
13

Single bill
Single invoice and printing
Manual adjustment entry creation
Manual adjustment entry approval

14

Fixed charges for Supply not in use

15
16
17
18
19

Fixed charges for Supply not in use

Fixed charges for Supply not in use
Fixed charges for Supply not in use
Fixed charges for Supply not in use
Fixed charges for Supply not in use

20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42

Fixed charges for Supply not in use

Fixed charges for Supply not in use
Fixed charges for Supply not in use
Fixed charges for Supply not in use
Assessment for faulty meter
Assessment for faulty meter
Assessment for faulty meter
Bill correction
Bill correction
Bill correction
Dupicate bill printing
Enforcement
Enforcement
Enforcement
Enforcement
Enforcement
Enforcement
Enforcement
Enforcement
Enforcement
Enforcement
Enforcement
Enforcement

43
44
45

Enforcement
Enforcement
Enforcement

46

Enforcement
47
48
49
50
51
52

Enforcement
Enforcement
Enforcement
Enforcement
Enforcement
Enforcement

53

Enforcement
54

Enforcement
55
56
57
58
59

Enforcement
Enforcement
Enforcement
Enforcement
Enforcement

60

Enforcement
61

Enforcement

62

Enforcement
63
64

Enforcement
Enforcement

65

Enforcement
66

Enforcement

New Connection Mo
Sub Process

Status
Not applicable

Scheduled Billing at sub-division

Not applicable

Scheduled invoicing at sub-division

Not applicable

Scheduled invoice printing at sub-division

Not applicable

Analysis of cases stopped

Not applicable

Bill release or reversal

Not applicable

Master data correction

Not applicable

Reading correction
Not applicable

Request for fresh reading

Not applicable

Bill and invoice reversal on error identification

Not applicable

Interim bill or move out final bill

Not applicable

Interim bill or move out final bill

Not applicable

adjustment entry creation

Not applicable

adjustment entry approval

APDA
DOVP
IVSP
APRP
MRIP
FCPP

PUDB
BPMP
SVIP
MREP
Notification receipt and MAE creation.
MAE approval.
revisiting un-processed notifications.
Notification receipt and MAE creation.
MAE approval.
revisiting un-processed notifications.
Dupicate bill printing

Not applicable
Not applicable
Not applicable
Not applicable
Not applicable
Not applicable
Not applicable

SVSP
PLAB
RLAB
SZNO
SFPG
SURI
RCPG
NTCD
PNIN
REIN
HERP
SCNP

PFCA
PSOG
VPSO

BLPD
BDEF
LECP
FIDP
FSPG
SMDP
SMTP

DUDE

MDCP
CDEP
FVPG
DNGP
PBIL
FBIL

BIPP
INCP

INPP
UPBP
UFBP

URUP

PBCP

ew Connection Module, Metering Activity - Roles Matrix

Status Description

Application, Document Accepted

Documents Verification Pending
Pending for IVS print
Appraisal Pending
Meter Reading Implausible
Fixed Charge posting pending

Pending - Up to date Bill

Bill Payment Pndng
Site Visit, Inspection Pending
Meter Reading Entry Pending

Site visit scheduling pending

Pending in Lab
Recd in LAB
Seizure Notice generation
Surveillance feedback pending
Surveillance Incomplete
Request cancellation pending
Notice for Disconnection Due
Pending insp- premise locked
Re-inspection reqd
Pending for personal hearing
SCN pending

Pending for Case Analysis

Pending for SO generation
SO Vetting pending

Bill Period manual

Bill Default
LEGAL COMPLAINCE PENDING
Final Dropping Approval Pndng
Final Setlemnt Approval Pndng
Settled meter disposal pending
Settled meter tfr pending

DT unreg. data entry

Master Data Creation Pending

Form data entry pending
Data validation pending
Demand Notice Generation pend
DAE prov bill pending
Final bill pending

Bill Payment Pndng

Installment Creation Pending

Installment Payment Pending

UUE Provisional Bill Pending
UUE final bill pending

UUE Rate Updation Pending

Periodic Bill Clearance Pendin

Metering Activity - Roles Matrix

LT Consumer
Activity To Be Performed
Billing job to be scheduled. This can be preset through a
master id also.

Function
Sub Division
Office

Billing job to be scheduled. This can be preset through a

master id also.

Sub Division
Office

Printing of bills to be carried out for each sub-division.

Sub Division
Office

Checking of bills stopped for quality check.

Sub Division
Office

Based on checking results bill will be released if found

correct and reversed if found incorrect.

Sub Division
Office

Consumer master data shall be corrected if any gaps

observed resulting in incorrect billing.

Sub Division
Office

Correction of reading shall be done based on reading

provided by meter reader or brought by consumer.

Sub Division
Office

Meter reader shall bring fresh meter reading where

reading found abnormal.

Sub Division
Office

In case a bill is found incorrect and is required to be rebilled, invoice or bill or both shall be reversed and rebilled after necessary correction.

Sub Division
Office

Interim Single bill and invoice shall be generated where

so desired by consumer.

Sub Division
Office

Printing of single invoice in case of duplicate print or

interim bill generated.

Sub Division
Office

Creation of manual adjustment entry in system.

Sub Division
Office

Approval/posting of manaual adjustment entry.

Sub Division
Office

Application and documents will be received from

consumer and a notification shall be created in system
Verification of documents submitted and marking
approval in system.

Sub Division
Office
Sub Division
Office

Taking printout of form for site visit for reading collection Sub Division
and installation verification.
Office
Approval for processing of notification
Sub Division
Office
release/editing of meter reading resut if same is stopped Sub Division
in quality check.
Office
Posting of amount of fixed charges for future period.
Sub Division
Office

Creation of interim bill till reading date.

Sub Division
Office

NA

Sub Division
Office

Planning fo rsite visit for reading collection and

installation verification.

Sub Division
Office

Entry of meter reading brought from site

Sub Division
Office

Creation of manual adjustment entry in system.

Sub Division
Office

Approval/posting of manaual adjustment entry.

Sub Division
Office

Analysing pending cases for resolution

Sub Division
Office

Creation of manual adjustment entry in system.

Sub Division
Office

Approval/posting of manaual adjustment entry.

Sub Division
Office

Analysing pending cases for resolution

Sub Division
Office

Printing of duplicate bill on consumer request.

Sub Division
Office
Division Office

Planning for site visit

Reports and meter need to be delivered at testing lab.

Division Office

Receiving of reports and meter in Lab

Division Office
Issue of notice to consumer in case seized meter is found
Division Office
tampered.
Basic details entry after site visit is complete

Sub Division
Office

Planning for site visit

Sub Division
Office

Approval for cancellation of site visit notification

Sub Division
Office

Issue of disconnection notice in case consumer does not

open premises for inspection

Sub Division
Office

Planning for site visit

Sub Division
Office

Planning for site visit in case of additional evidence

collection

Sub Division
Office

Pending for personal hearing due date and entry of

hearing date post hearing completion.

Sub Division
Office

Issue of show cause notice if not already sent or repeat

notice is required.

Sub Division
Office

Pending for case analysis after hearing is completed.

Sub Division
Office

Creation of Speaking Order in UUE case

Sub Division
Office

Release/editing of UUE Speaking Order created at status

PSOG.

Sub Division
Office

Manualy defining the UUE bill period (default period is 12

Sub Division
month period ending on date of inspection)
Office
Case reaches this status when payment for full bill or
installments is defaulted.

Sub Division
Office

Case pending for legal compliance or directions from

other statutory body.

Sub Division
Office

Approval for dropping and closure of the case without

payment.

Sub Division
Office

Approval for closure of case on full/part payment.

Sub Division
Office

Seized meter needs to be disposed on case closure and

notification needs to be closed.

Sub Division
Office

Transfer of meter from Enforcement department to group Sub Division

authorized for scrapped meters disposal.
Office
Entry of consumer details for master data ceration in
cases where direct theft case is booked against users not Sub Division
Office
previously registered with GED.
Creation of consumer master data in cases where direct
theft case is booked against users not previously
registered with GED based on particulars entered at
status DUDE.

Sub Division
Office

detailed load entry for case booked based on inspection

report.

Sub Division
Office

Validation of load entry for case booked based on

inspection report made at status CDEP.

Sub Division
Office

Posting of manaul adjustment entry for charges like

meter cost, service cable cost.

Sub Division
Office

Issue of Provisional bill for DAE

Sub Division
Office

Issue of Final UUE bill

Sub Division
Office

Case remians parked at this stage till due date is

reached. On payment case moves to status FSPG. Case
can be moved in between for installment creation or for
proposing for dropping.
creation of installments for UUE bill

Sub Division
Office
Sub Division
Office

Case remians parked at this stage till due date is

reached. On payment case moves to status FSPG. Case
can be moved in between for installment creation or for
proposing for dropping or closure of case on any part
payment received.

Sub Division
Office

Issue of provisional bill for Misuse

Sub Division
Office

Issue of Final bill for Misuse

Sub Division
Office

Defining period of Misuse and Change in consumer

master data if Misuse is to be continued in future bills of
consumer.

Sub Division
Office

Misuse case is parked at this stage if period for Misuse to

Sub Division
be levied cannot be defined like when last bill is
Office
Provisional.

LT Consumer
Department

HT Consumer
Desk

Function

Department

AE (Commerial)

Head Clerk

Divison Office

AE (Commerial)

AE (Commerial)

Head Clerk

Divison Office

AE (Commerial)

AE (Commerial)

Head Clerk

Divison Office

AE (Commerial)

AE (Commerial)

Head Clerk

Divison Office

AE (Commerial)

AE (Commerial)

Head Clerk

Divison Office

AE (Commerial)

AE (Commerial)

Head Clerk

Divison Office

AE (Commerial)

AE (Commerial)

Head Clerk

Divison Office

AE (Commerial)

AE (Commerial)

Meter Reader

Divison Office

AE (Commerial)

AE (Commerial)

Head Clerk

Divison Office

AE (Commerial)

AE (Commerial)

Head Clerk

Divison Office

AE (Commerial)

AE (Commerial)

Head Clerk

Divison Office

AE (Commerial)

AE (Commerial)

Head Clerk

Divison Office

AE (Commerial)

AE (Commerial)

AE (Commerial)

Divison Office

AE (Commerial)

AE (Commerial)

Customer Care
Head Clerk

Divison Office

AE (Commerial)

Customer Care
Head Clerk

Divison Office

AE (Commerial)

Customer Care
Head Clerk

Divison Office

AE (Commerial)

Head Clerk

Divison Office

AE (Commerial)

Head Clerk

Divison Office

AE (Commerial)

Head Clerk

Divison Office

not applicable
not applicable
not applicable
not applicable
not applicable
not applicable

AE (Commerial)

Head Clerk

Divison Office

AE (Commerial)

SDO-Cashier

Divison Office

AE (Commerial)

Meter Reader

Divison Office

AE (Commerial)

Meter Reader

Divison Office

AE (Commerial)

Head Clerk

Divison Office

AE (Commerial)

AE (Commerial)

AE (Commerial)

Divison Office

AE (Commerial)

AE (Commerial)

Head Clerk

Divison Office

AE (Commerial)

AE (Commerial)

Head Clerk

Divison Office

AE (Commerial)

AE (Commerial)

AE (Commerial)

Divison Office

AE (Commerial)

AE (Commerial)

Head Clerk

Divison Office

AE (Commerial)

AE (Commerial)

Head Clerk

Divison Office

AE (Commerial)

AE (MRT)

JE (MRT)

Divison Office

AE (MRT)

AE (MRT)

JE (MRT)

Divison Office

AE (MRT)

JE (MRT)

Divison Office

AE (MRT)

JE (MRT)

Divison Office

AE (O&M)

JE (O&M)

Sub Divison
Office

AE (O&M)

AE (O&M)

JE (O&M)

Sub Divison
Office

AE (O&M)

AE (O&M)

AE (O&M)

Sub Divison
Office

AE (O&M)

AE (O&M)

JE (O&M)

Sub Divison
Office

AE (O&M)

AE (O&M)

JE (O&M)

Sub Divison
Office

AE (O&M)

AE (O&M)

JE (O&M)

Sub Divison
Office

AE (O&M)

AE (O&M)

JE (O&M)

Sub Divison
Office

AE (O&M)

AE (O&M)

JE (O&M)

Sub Divison
Office

AE (O&M)

not applicable
not applicable
not applicable
not applicable

AE (MRT)
AE (MRT)
AE (MRT)

AE (O&M)

JE (O&M)

Sub Divison
Office

AE (O&M)

AE (O&M)

JE (O&M)

Sub Divison
Office

AE (O&M)

AE (O&M)

AE (O&M)

Sub Divison
Office

AE (O&M)

AE (O&M)

JE (O&M)

Sub Divison
Office

AE (O&M)

AE (O&M)

JE (O&M)

Sub Divison
Office

AE (O&M)

AE (O&M)

JE (O&M)

Sub Divison
Office

AE (O&M)

AE (O&M)

AE (O&M)

Sub Divison
Office

AE (O&M)

AE (O&M)

AE (O&M)

Sub Divison
Office

AE (O&M)

AE (O&M)

JE (O&M)

Sub Divison
Office

AE (O&M)

AE (O&M)

JE (O&M)

Sub Divison
Office

AE (O&M)

AE (Commerial)

LDC

Sub Divison
Office

AE (Commerial)

Head Clerk

AE (Commerial)

Sub Divison
Office
AE (Commerial)

AE (Commerial)

LDC

Sub Divison
Office

AE (Commerial)

AE (Commerial)

Head Clerk

Sub Divison
Office

AE (Commerial)

AE (Commerial)

Head Clerk

Sub Divison
Office

AE (Commerial)

AE (Commerial)

Head Clerk

Sub Divison
Office

AE (Commerial)

AE (Commerial)

Head Clerk

Sub Divison
Office

AE (Commerial)

AE (Commerial)

Head Clerk

Sub Divison
Office
AE (Commerial)

AE (Commerial)

Head Clerk

Sub Divison
Office

AE (Commerial)

AE (Commerial)

Head Clerk

Sub Divison
Office
AE (Commerial)

AE (Commerial)

Head Clerk

Sub Divison
Office

AE (Commerial)

AE (Commerial)

Head Clerk

Sub Divison
Office

AE (Commerial)

AE (Commerial)

Head Clerk

Sub Divison
Office

AE (Commerial)

Head Clerk

Sub Divison
Office

AE (Commerial)

AE (Commerial)

umer
Desk
Head Clerk
Head Clerk
Head Clerk
Head Clerk
Head Clerk
Head Clerk
Head Clerk
Head Clerk
Head Clerk
Head Clerk
Head Clerk
Head Clerk
AE
(Commerial)

not applicable
not applicable
not applicable
not applicable
not applicable
not applicable

not applicable
not applicable
not applicable
not applicable
Head Clerk
AE
(Commerial)
Head Clerk
Head Clerk
AE
(Commerial)
Head Clerk
Head Clerk
JE (MRT)
JE (MRT)
JE (MRT)
JE (MRT)
JE (O&M)
JE (O&M)
AE (O&M)
JE (O&M)
JE (O&M)
JE (O&M)
JE (O&M)
JE (O&M)

JE (O&M)
JE (O&M)
AE (O&M)

JE (O&M)
JE (O&M)
JE (O&M)
AE (O&M)
AE (O&M)
JE (O&M)
JE (O&M)

LDC

Head Clerk
LDC
Head Clerk
Head Clerk
Head Clerk
Head Clerk

Head Clerk
Head Clerk

Head Clerk
Head Clerk
Head Clerk

Head Clerk

Head Clerk

1
2
3

Application and documents will be received from consumer and a notification shall be created in syste
Verification of documents submitted and marking approval in system.
Taking printout of form for site visit for reading collection and installation verification.