HomeRN

Workshop Summary
January 2016

Agenda

1 Workshop Summary
2 Pain Points & Use Case Definition
5
3
Recommendations & Next Steps

Workshop Summary
Review of findings, discussions and proposed use cases

Workshop Participants
Client Participants:
Ann, Jan, Christine, Ron, Larry, Lily, Deanna, Carissa
Tat, Peggy, Gene

IBM Participants:
Judy, Chief Nursing Officer, IBM Healthcare
Wendy, VP Kaiser Permanente Client Team
Wanda, IBM Client Executive
Ingo, MobileFirst Tiger Team Lead Partner

Workshop Summary
Date: December 16, 2015
Location: Northern California Office
Workshop Objective: Understand nurses pain points and determine highest value use
case for HomeRN App
Outcomes:
Mapping of visit prep process and nurse workflow
Understanding of user pain points
Prioritization of potential HomeRN use cases
Discussion of next steps for pilot

Pain Points & Proposed Use Case

Use Case Definition

Steps in the Visit Preparation

Process

Nurse signs into VPN from

home or office. Once on
VPN, nurse can access
CDS to view previous visit
info, care plan and contact
details.

After review of CDS, nurse

schedules/confirms
appointments and collects
key contacts for the
patient. Currently a
manual process (write
down address, enter in
Google Maps)

Nurse prepares consent

Nurse obtains patient
forms to be signed by
information from CDS and
patient and prints leaveEpic, and prepares visit
info and documentation in behinds and other patient
education materials
MS Word by manually
needed for the visit.
writing, or by typing and
printing it out.

Pain Point Prioritization

High Priority Pain Points
Limited visibility
into traffic and
route conditions

Slow computers
and software take
a long time to sync

No secure way to
send patient
photos

Changing
documentation
requirements

Communication
with care team is
difficult across
follow ups

Lower Priority Pain Points

Process for
Duality of current
contacting patients
systems (KPHC and
and scheduling
CDS)
visits is inefficient

Poor remote
system
connectivity

Documentation
takes a long time
and is frustrating

Unable to access
KP systems on a
mobile phone

Proposed Use Cases

Five app ideas led to common Visit Prep theme and use case
Panic Button &
Easy Button

Med Reconciliation

Hot for Teacher

Visit Prep

Immediate contact
with/ access to
physician and
simplified information
for quick access

Quick and easy

entry of
medications and
information

Searchable and
comprehensive
video library for
education

Visit preparation
list to increase
efficiency and
coordination

On the Road
Again

Route optimizer to
avoid inefficient
travel

Use Case Prioritization Matrix

Visit Prep use case has highest business value and best utilizes
mobile analytics

Business Value

Panic
Button
Panic
Button

Hot for
Teacher

Visit
Prep

Med.
Rec.

Hot for
Teacher

Med.
Rec.

Hot for
Teacher

On the
Road
Again

On the
Road
Again

Mobile Analytics

Hot for
Teacher

Visit Prep Use Case Will Best Address Identified

Pain Points
Target Outcome: increased time spent with
patients and decreased time spent on
administration
Application of HomeRN for Visit Prep will:

Improve connectivity and access to KP

systems

Simplify administrative tasks and reduce

wasted time

Allow nurses to access documentation

Make it easier to schedule visits and contact

patients

Recommendations
Immediate Next Steps and Recommended Timeline

12

Recommended Next Steps

Confirm key functionality of HomeRN in context of client workflow (iPhon

1

Scope technical effort

2

Develop pilot framework

3

Proposed Timeline

January

Review KP +
HomeRN workshop
outputs

February

Scope technical
effort & determine
pilot framework

March-June

Deploy
HomeRN