The Relationship Executive position involves answering incoming calls from students to provide information about available courses, researching course information, managing complaints, entering and updating student information in the system, and producing call reports. The ideal candidate will have proficiency in computer applications, customer service skills, knowledge of call center technology, and strong communication, problem-solving, and organizational abilities.
Original Description:
Job description for the profile of RELATION EXECUTIVE or CC EXECUTIVE
The Relationship Executive position involves answering incoming calls from students to provide information about available courses, researching course information, managing complaints, entering and updating student information in the system, and producing call reports. The ideal candidate will have proficiency in computer applications, customer service skills, knowledge of call center technology, and strong communication, problem-solving, and organizational abilities.
The Relationship Executive position involves answering incoming calls from students to provide information about available courses, researching course information, managing complaints, entering and updating student information in the system, and producing call reports. The ideal candidate will have proficiency in computer applications, customer service skills, knowledge of call center technology, and strong communication, problem-solving, and organizational abilities.
Department: BDU UNIT General Purpose Answer incoming calls from students & to provide correct information regarding the courses available. Main Job Tasks and Responsibilities
Answer calls.
Research required information using available courses.
Manage and resolve parents & students complaints
Provide prospects with service information
Enter new student information into system
Update existing customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up calls where necessary
Complete call logs
Produce call reports
Education and Experience
Proficient in relevant computer applications
Required language proficiency
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Good data entry and typing skills
Knowledge of administration and clerical processes