Professional Documents
Culture Documents
A Project Report On "A Comparative Study On The Consumer'S
A Project Report On "A Comparative Study On The Consumer'S
SUBMITTED BY
CHETAN N NAKTE
(MARKETING)
ROLL NO B-07
Batch 2011 - 2013
UNIVERSITY OF MUMBAI
KOHINOOR BUSINESS SCHOOL,
KURLA, MUMBAI.
1
DECLARATION
I hereby declare that the project report entitled A COMPARATIVE STUDY ON THE
CONSUMERS PREFERENCE TOWARDS BRANDED JEWELLERY OVER NON
BRANDED JEWELLERY IN MUMBAI carried out at S.P.JEWELLERS is my work
submitted in partial fulfillment of the requirement for Degree of MASTER OF MANAGEMENT
STUDIES (MMS), UNIVERSITY OF MUMBAI from KOHINOOR BUSINESS SCHOOL,
KURLA, MUMBAI and not submitted for the award of any degree, diploma, fellowship or any
similar titles or prizes.
Date:
Signature: _______________
Place: Mumbai
CERTIFICATE
This is to certify that the project entitled A COMPARATIVE STUDY ON THE
CONSUMERS PREFERENCE TOWARDS BRANDED JEWELLERY OVER NON
BRANDED JEWELLERY IN MUMBAI is successfully completed by Chetan N Nakte
during the second year of her course, in partial fulfillment of the Masters Degree in Management
Studies, under the University of Mumbai, through KOHINOOR BUSINESS SCHOOL,
Kurla, Mumbai-400070.
Date:
Place: Mumbai
Dr.Amit Aggrawal
ACKNOWLEDGEMENT
It is my privilege to express my gratitude and respect to those who guided and inspired
me in the completion of this project.
I am deeply indebted to my project guide of the Kohinoor Business School Dr.Amit
Aggrawal for giving me this opportunity to undergo my project in his esteemed organization
and for his timely suggestions and valuable guidance.
I also want to give thanks to Mr. Namdev G Nakte He constantly encouraged me and
showed me the right path from day one till the completion of my project.
I am also thankful to Mr. Dattaram Pujari for helping me to proceed in conducting the
survey and complete it on time.
I am grateful to the Director, Faculties, administrative staff and the librarian of Kohinoor
Business School for providing me all the support required for successful completion of my
project.
Chetan N Nakte
INDEX
CHAPTE
R NO
1
3
4
5
6
CHAPTER NAME
INTRODUCTION
EXECUTIVE SUMMERY
RESEARCH OBJECTIVES
RESEARCH DESIGN AND METHODOLOGY
SIGNIFICANCE OF THE STUDY
JUSTIFICATION OF THE STUDY
BACKGROUND OF TOPIC
INDUSTRY INTRODUCTION
THE EMERGENCE OF BRANDED GOLD
JEWELLERY
GOLD JEWELLERY MARKET IN INDIA
GOLD JEWELLERY BECOMES FASHION
ACCESSORY
STRATEGIES FOR WOOING CUSTOMERS
BRAND APPEAL
INDIAN CUSTOMERS SHOWING INTEREST IN
PAGE
NO
1
3
4
6
7
8
9
10
13
14
15
17
BRANDED JEWELLERY
TRADITIONAL V/S BRANDED JEWELERS
ORGANIZED V/S TRADITIONAL RETAIL
CHANGES IN GEMS & JEWELLERY RETAIL
18
19
20
22
ANALYSIS OF DATA
ANALYSIS AND FINDINGS
23
CONCLUSION
CONCLUSION
34
APPENDICES
QUESTIONNAIRE
BIBLIOGRAPHY
36
38
Executive Summery
Society is a diversified in all aspects. We see this among consumers, marketers, producers
and even among consumer behavior from theoretical aspects.
The study of consumer behavior enables marketer to predict a consumer behavior in the
market; it also produces under standing of the role that consumption has in the lives of
individuals.
Consumer behavior is defined as a behavior that consumers display while searching for
purchase, using, evaluation and disposal of products, services and ideas that they to satisfy
their needs. The study o f consumer behavior is concerned not only with what consumers
buy, but also with what they buy it, when, from where and how they buy it and how often
they buy it. It is concerned with learning the specific meanings that products hold for
consumers. Consumer research takes place at every phase of the consumption process; before
the purchase, during the purchase and after purchases.
Consumer behavior is the study of how people buy, what they buy, when they buy and why
they buy. It attempts to understand the buyer decision processes/buyer decision making
process, both individually and in groups. It studies characteristics of individual consumers
such as demographics, psychographics, and behavioral variables in an attempt to understand
people's wants. It also tries to assess influences on the consumer from groups such as family,
friends, reference groups, and society in general.
What we buy, how we buy, where and when we buy, in how much quantity we buy depends
on our perception, self concept, social and cultural background and our age and family cycle,
our attitudes, beliefs, values motivation, personality, social class and many other factors that
are both internal and external to us.
Consumer behavior is interdisciplinary; i.e. it is based on concepts and theories about people
that have been developed by scientist in such diverse disciplines as psychology, sociology,
social psychology, cultural anthropology and economics. Consumer research is the
methodology used to study consumer behavior.
The study of consumer behavior is the study of ho individuals make decision to spend their
available resources on consumption elated items. It includes the study of what, why, when
and form where they buy etc.
Consumer behavior is a relatively new field of study emerged in late 1960s with no history or
body of research of its own unlike branches of economics. Many early theories concerning
consumer behavior were based on economic theory on the notion that individuals act to
maximize their benefits in the purchase of goods and services.
There are number of reasons why the study of consumer behavior developed as a separate
marketing discipline. As sum as the marketing researchers began to study the buying
7
behavior of customers, they realized that, despite a something me too approach to fashions,
many consumer rebelled at using the identical products everyone else used. The primary
purpose or studying as part of a marketing curriculum is to understand why and how
consumers make their purchase decisions. These insights enable marketer to design more
effective marketing strategies.
Consumer behavior has become an integral part of strategic market planning. The belief that
ethics and responsibility should also be integral components of every marketing concept,
which calls on marketer to fulfill the needs of their target market in ways that improve
society as a whole.
Objective of study
The objective to study the A comparative study on the consumers preference towards
branded jewellery over non branded jewellery in Mumbai. is to find out
1) The consumers buying preferences
2) The reach of branded jewelers
3) Brand awareness of various brands in the jewelers market
8
Research Methodology
Research is initiated by examining the secondary data to gain insight into the problem. The
primary data is evaluated on the basis of the analysis of the secondary data.
DEVELOPING THE RESEARCH PLAN
The data for this research project would be collected through questionnaire. A structured
questionnaire would be framed as it is less time consuming, generates specific and to the point
information, easier to tabulate and interpret. Moreover respondents prefer to give direct answers.
Both type of questions i.e. Open ended and closed ended, would be used.
COLLECTION OF DATA
a) Secondary Data: It was collected from internal sources. The secondary data was collected
from the articles, news papers, management books, and the internet.
b) Primary data: They were the main source of Primary data. The method of collection of
primary data would be direct personal interview through a structured questionnaire.
SAMPLING PLAN
Since it is not possible to study whole population, it is necessary to obtain representative samples
from the population to understand its characteristics.
1) Sampling Units: would comprise of men and women.
2) Research Instrument: Structured Questionnaire
SAMPLE SIZE
100 respondent
10
11
12
13
Introduction
Till the early 1990s, the average Indian bought jewellery for investment rather than for
adornment. Jewellery made of 18-karat gold was not favored as it was considered a poor
investment.
Confidence in the local jeweler was the hallmark of the gold jewellery trade in India. A jeweler
or goldsmith in a local area had a fixed and loyal clientele. The buyer had implicit faith in his
jeweler. Additionally, the local jeweler catered to the local taste for traditional jewellery.
However, since the late 1990s, there was a shift in consumer tastes: women were increasingly
opting for fashionable and lightweight jewellery instead of traditional chunky jewellery. There
was a rise in demand for lightweight jewellery, especially from consumers in the 16 to 25 age
group, who regarded jewellery as an accessory and not an investment. The new millennium
witnessed a definite change in consumer preferences.
Branded jewellery also gained acceptance forcing traditional jewelers to go in for branding.
Given the opportunities the branded jewellery market offered; the number of gold retailers in the
country increased sharply. Branded players such as Tanishq, Oyzterbay, Kisna and Carbon
opened outlets in various parts of the country. Traditional jewelers also began to bring out
lightweight jewellery, and some of them even launched their in-house brands. However, the share
of branded jewellery in the total jewellery market was still small (about Rs. 10 billion of the Rs.
400 billion per annum jewellery market in 2002), though growing at a pace of 20 to 30 percent
annually. The branded jewellery segment occupied only a small share of the total jewellery
market because of the mindset of the average Indian buyer who still regarded jewellery as an
investment. Moreover, consumers trusted only their family jewelers when buying jewellery.
Consequently, the branded jewellery players tried to change the mindset of the people and woo
customers with attractive designs at affordable prices.
14
However branded jewellery players will continue to face lot of competition from local jewelers.
In order to gain market share, they will have to come up with designs that customers want and
win the trust and confidence of consumers by hallmarking and demonstrating the purity of the
gold used by them.
To compete with traditional players, branded players must also find some way to differentiate
themselves. While the success of a particular brand will depend on differentiation, affordability
and quality will be a key element in sustaining a brand.
In addition, branded players require focused advertising and astute salesmanship to compete with
traditional jewelers. Besides the major brands- Tanishq, Carbon, Oyzterbay, Kisna and
Trendsmith - several regional players have opened branches to leverage the trust and reputation
that they have built up over the years.
Moreover, consumers trusted only their family jewelers when buying jewellery. Consequently,
the branded jewellery players tried to change the mindset of the people and woo customers with
attractive designs at affordable prices.
16
17
jewellery market during the 1990s and 2000-01 included Intergold Gem Ltd., Oyzterbay, Carbon
and Tribhovandas Bhimji Zaveri (TBZ).
Kisna: In 1994, Kisna Jewellery was established as a distinct brand by S.P.Jewellers Jewels, soon
after the abolition of the Gold Control Act by the Indian government. Kisna offered a wide range
of 18-carat plain gold and Gold ornaments-studded jewellery, designed for the contemporary
Indian woman. The designs combined both the Indian and western styles and motifs. With sales
of Rs.0.14 billion for the year 2000-01, Kisna had a 0.03 percent share of the 400 billion
jewellery market in India and a 1.4 percent share of the branded jewellery market.
Tanishq: In 1984, Questar Investments Limited (a Tata group company) and the Tamil Nadu
Industrial Development Corporation Limited (TIDCO) jointly promoted Titan Watches Limited
(Titan). Initially involved in the watches and clocks business, Titan later ventured into the
jewellery businesses. In 1995, Titan changed its name from 'Titan Watches Ltd.' to 'Titan
Industries Ltd.' in order to change its image from that of a watch manufacturer to that of a
fashion accessories manufacturer. In the same year, it also started its jewellery division under the
Tanishq brand.
Among the branded jewellery players in the Indian market, Tanishq is considered to be a
trendsetter. When it was launched in 1995, Tanishq began with 18-carat jewellery. Realizing that
such jewellery did not sell well in the domestic market, the 18-carat jewellery range was
expanded to include 22 and 24-carat ornaments as well. When Tanishq was launched, it sold
most of its products through multibrand stores. In 1998, Tanishq decided to set up its own chain
of retail showrooms to create a distinctive brand image.
By 2002, Tanishq retailed its jewellery through 53 exclusive stores across 41 cities. To meet
increasing demand, Tanishq planned to open 70 stores by the end of 2003 and offer a range of
'wearable' products with prices starting at Rs. 400. With sales of Rs. 2.66 billion in 2000-01,
Tanishq had a 0.66 percent share of the total jewellery market and a 27 percent share of the
branded jewellery market.
Carbon: In early 1991, the Bangalore based Peakok Jewellery Pvt. Ltd., (Peakok) was
incorporated and Mahesh Rao (Rao) was appointed director. Peakok realized that the Indian
consumer's relationship with gold jewellery would grow beyond an investment need towards a
lifestyle and personality statement. In 1996, within the Peakok fold a new brand of 18-carat goldbased jewellery called Carbon was launched.
18
In 2000-01, with sales of Rs. 0.14 billion, carbon had a 0.03 percent share of the jewellery
market and a 1.4 percent share of the branded jewellery market. The company expected Carbon
sales to touch Rs. 1.5 billion by 2005-06 and exports to start by 2008. The brand was available at
40 outlets in 16 cities in 2002 and would be made available in 23 cities by 2005.
Oyzterbay: Oyzterbay was founded by Vasant Nangia and his team in July 2000. It began
operations in March 2001. By November 2002, the company had 41 outlets across the country.
Oyzterbay seeks to build a national brand in the jewellery industry in India and aspires to be the
largest branded jewellery company in the country with a chain of 100 stores and several hundreddistribution points by 2004. With sales of Rs. 0.17 billion in 2000-01, Oyzterbay had a 0.04
percent share of the Rs.400 billion jewellery market and a 1.7 percent share of the branded
jewellery market
Trendsmith: Mumbai-based Tribhovandas Bhimji Zaveri (TBZ), which had been in the jewellery
business since 1864, saw tremendous scope in the branded segment and opened its new concept
store 'Trendsmith' in Mumbai in December 2001. Encouraged by the response towards its first
store, the Zaveris planned to take Trendsmith (India) Pvt. Ltd. all over the nation by opening as
many as 50 stores by 2006. Trendsmith offered eight lines of exclusive designer jewellery from
well-known export jewellery manufacturers and designers from Mumbai and Delhi.
BRANDED GOLD JEWELLERY MARKET (MAJOR PLAYERS)
Brand
Tanishq
27.0
Oyzterbay
1.7
Kisna
1.4
Carbon
1.4
19
Tanishq
In the late 1990s, players in the branded gold jewellery market formulated strategies for wooing
customers. According to Jacob Kurian (Kurian), Chief Operating Officer of Tanishq, the
challenges were many. As the jewellery market was highly fragmented, lacked branding, and
allowed many unethical practices to flourish, Tanishq worked hard on a two-pronged brandbuilding strategy: cultivate trust by educating customers about the unethical practices in the
business and change the perception of jewellery as a high-priced purchase. Said Kurian, "We are
changing the attitudes of customers from blind trust to informed trust."
To increase its market share, Tanishq formulated a strategy for luring people away from
traditional neighborhood jewelers. Tanishq's strategy was to create differentiation and build trust.
According to Kurian, the first part of the strategy was "to provide a point of differentiation in a
highly commoditized category - which is the whole point of branding." The second part of the
strategy was to project Tanishq as an unimpeachable mark of trust. According to Kurian, "If
differentiation plays the role of primary attraction, trust takes care of lifelong loyalty.
One way to create differentiation was through design. The emphasis had to be on design because
local jewelers could offer to design any pattern according to the customer's specifications. For a
national brand a generic design concept with regional variations had to be evolved.
For this, Tanishq set up a seven member in-house design team and also outsourced designs from
freelance designers. The designers travelled the length and breadth of the country to get feedback
on Tanishq's designs and learn about customer preferences. On the basis of this feedback, each
showroom could select the designs it would carry.
Source:http://www.icmrindia.org/free%20resources/casestudies/branded-gold-jewellery1.htm
21
Brand appeal
Branded jewellery has found a niche for itself in the tough Indian market, and its increasing
growth rates show that before long it will corner a significant share of the jewellery market.
WITH the retail industry in India burgeoning, several companies have made inroads into the
traditional jewellery industry, selling the product that was never really "marketed" in "brand"
new ways. So much so that branded jewellery is the new mantra in the market, having rapidly
acquired a niche over the past few years.
Some of the companies have even cleverly played on Indian customs and tradition to advertise
and establish their brands. Jewellery is now marketed for every occasion; even Valentine's Day
calls for "a special something [Gold ornaments] for a special someone".
In spite of pessimism about the marketability of branded jewellery in a country rooted in buying
ornaments from the traditional goldsmith, 30 brands were launched in 2004. However, this does
not take away from the fact that India is a tough market. According to Mehul Choksi of the
D'Damas and S.P.Jewellers Group, branded jewellery has witnessed more than 50 per cent
growth in the last three years. The Gold ornaments branded jewellery, he says, is especially
impressive with the segment witnessing a 20 per cent rise annually as against 10 per cent a
decade ago.
Although branded jewellery accounts for less than 10 per cent of the Rs.40,000-crore jewellery
market, a study has concluded that it is growing in popularity at a tremendous pace of 20-30 per
cent annually. Such is the potential of this industry that the consulting firm McKinsey estimates
the branded jewellery market in India to grow at the rate of 40 per cent per annum to touch
Rs.10,000 crores by 2010.
Big drivers of this kind of jewellery are the numerous malls opening across the country with the
emergence of an affluent class following the successful growth of the new economy companies.
In the past decade, the country has seen a section of the population gaining exposure to designer
wear, fashion accessories and globally branded products. "Why not have accesses to them?" asks
Rima Khan, a brand executive. "Of course jewellery is harder to brand but it has done well given
the tough competition," she says.
One of the reasons branded jewellery is doing well is that now anyone can walk into a mall,
window shop and decides at their own what they would like to buy. The entire culture of
22
shopping has changed with attentive and helpful attendants and well-displayed products. "You no
longer have the sales staff who look at you and decide whether you are worth serving or not.
Everyone is a potential customer in the new market," says Rima Khan. Yet the most important
part of branded jewellery is that you can get a piece of jewellery with a Gold ornaments for as
little as Rs.1,500. And as branded is equated with quality, you are assured of a good product.
"Suddenly jewellery has become accessible and affordable for all income brackets."
The shift was visible in 2004 when more than 30 players entered the market. Today there are
more than 50 brands, endorsed by models, film actors, sports celebrities and other well-known
faces. Some designs of these brands are so popular that local jewelers have begun to copy them.
"While it is a compliment to the industry that people like the product, it could also affect the
company because the cost may be lower," says Rima Khan.
The biggest challenge perhaps is in educating the consumer. Consumers need to understand the
four Cs - Cut, Carat, Color and Clarity. Companies that brand their products place a lot of
emphasis on educating and therefore helping the customer make his purchase. "Buying jewellery
is a very personal thing and we need to understand what we are buying," says Seema Thakur, an
attendant in a jewellery store at a mall in Mumbai. "We have an average of 50 people on a week
day and at least 100 on a weekend who walk in and look around the shop. If you make the
product look special, for instance, appeal to a young gentleman to buy it for a loved one, he is
often interested." And the big selling point is: "If you can spend Rs.1,000 on two music CDs,
why not spend for that special person in your life."
The branded jewellery industry is still in its infancy, but increasing growth rates show that in a
short time it will corner a significant chunk of the market. Perhaps the best compliment to the
branded segment is that old jewellery showrooms have also begun to design jewellery lines
under a brand name.
23
24
25
laboratory in the world. Muraleedharan says, In my opinion the quality a brand expresses, and
the certification make it easy for a customer to confidently buy the product.
The Value Proposition:
Today everyone is looking for value for money, a new design, a new concept, something very
creative and that is the concept of retail today. It is not like yesterday where the shopkeeper or
the manufacturer used to dominate. Today, the customer is going for customized designs; the
whole concept is changing, says Muralidharan. The consumer is looking for value for money,
when they buy Gold ornamentss. They like to buy from reputed players like example Tanishq,
S.P.Jewellers, Goenka, Nakshatra, Kiah and Nirvana. All of whom have achieved very organized
presence in the market today. Each one of them has a standard quality certification
internationally and that is what is going in the minds of the customer when they talk about
buying from the organized sector.
28
Company Profile
S.P. JEWELLERS
Founded as a single company cutting and polishing Gold ornaments for the jewellery trade at
Mumbai, in 1995, the S.P.Jewellers became, many times over, a pioneer among major Gold
ornaments and jewellery houses.
First major Gold ornaments and jewellery house to be launched and run by modern entrepreneurs
rather than dynastic jewellers. An authorised DTC Sightholder and loyal customer and a
modern multinational business run on innovative insights.
At the forefront of the global breakthrough in Gold ornaments jewellery design and production
brought about by Indias ability to cut Gold ornamentss considered unworkable for jewellery till
then. Has the distinction of producing the worlds smallest heart shaped Gold ornaments (0.03
carat), and developing some 25 patented facet patterns.
Besides changing the face of manufacture, broke the mould of traditional jewellery marketing: it
abandoned jewellery trade convention by launching multiple brands for multiple markets and
price segments.
Business model now integrates all operations, from rough Gold ornaments sourcing, cutting,
polishing and distribution, and jewellery manufacture, to jewellery branding and retail, as well as
global lifestyle brands, in India and abroad.
Offers jewellery in diverse styles: traditional, international classic, and casual. For consumers of
all age groups, tastes and budgets. With a growing hamper of brands, some already global, and
each targeted to specific consumer and market segments.
The objectives of the study was to understand the consumers buying preferences, the reach of
branded jewelers, brand awareness of various brands in the jewelers market.
Hence the first question was to find out the factors that guide a customer while purchasing
jewellery which dealt with nine attributes. The respondents where just asked to tick on the
attribute that guided that purchase decision. The result is as follows
1) Factors that guide you while purchasing jewellery?
Design
Price
Purity
Image
Variety
Display
85
92
87
65
67
Promotion
and Offers
10
Family
Service
and
Friends
12
From the above results an observation can be drawn that out of the 100 respondents 92 of them
feel that price is a major factor that guides their purchase decision. Apart from price purity also is
considered important by 87 respondents, followed by design with 85 respondents feel it is an
important factor. Variety and image are the other important attributes that are considered while
making a purchase decision. Attributes like family and friends, promotions and offers are still not
very popular among the respondents selected for this research. The attributes like service and
display have been selected only by 2 and 5 respondents respectively showing that these are the
least important thing that guide an individual to purchase jewellery.
The diagram below shows the guiding factor of the respondents while purchasing jewellery in an
ascending manner.
30
100
90
80
70
60
50
40
30
20
10
0
85
65
10
87
92
67
12
Question two dealt with the awareness of various brands of jewellery available in the market.
This question would help find out the percentage of the respondents who are aware about
branded jewellery.
31
2) Are you aware of the various jewellery brands available in the market?
Yes
95
No
5
5%
Yes
No
95%
From the above result it can be observed that there is 95% awareness about branded jewellery.
Out of the 95 respondents there is not a single respondent who is not aware about branded
jewellery.
32
3) Tick against the brands that you are aware about in the jewellery market
The third question was to find out the popularity of 5 brands. The respondents were asked to tick
against the brands that they are aware about. The 5 brands considered here are Kisna, Tanishq,
Ddamas, Oyzterbay, and Trendsmith. These are the prominent brands for gold jewellery there are
many other players but the research is limited to gold jewellery.
Brands
Kisna
Tanishq
70
80
Zaveri
bazar
Bafna
No of
Respondents
100
100
120
100
80
60
East
40
20
0
1st Qtr
2nd Qtr
3rd Qtr
4th Qtr
From the above table and figure inference can be drawn that brands like Kisna, Tanishq are
known but the traditional MUMBAI outlets of Zaveri bazar and Bafna our preferred
The fourth question was to find out the reason why the respondent purchases jewellery that is the
reason for purchasing. Is it purchased as an investment option or on occasions, festivals or as a
fashion statement?
33
Investme
Fashio
Occasio
Festiva
nt
ns
ls
34
39
11
16
No of
Responde
nts
No of Respondents
Investment
Fashion
Occasions
Festivals
16
34
11
39
34 respondents buy jewellery for investment purpose, 39 respondents look out for fashion or the
latest trends while purchasing jewellery. 11 respondents buy jewellery during occasions like
weddings, anniversary, birthdays etc. and 16 respondents buy jewellery during festivals.
Preference
Branded
Family
Jewellery Jeweler
No of
Respondent
69
31
Family Jeweler; 31
Branded Jewellery; 69
From the above table it can be observed that 69 respondents prefer branded jewellery and 31
respondents prefer family jewelers. This makes branded jewellery more popular among the
respondents.
35
Branded Jewellery
Bought
Not bought
No of Respondents
78
22
Bought; 78%
Out of the 100 respondents 78 have bought branded jewellery and 22 have not bought branded
jewellery. However even if these 22 respondents have not bought branded jewellery they are
aware of branded jewellery being sold and also know the brands by their names. Since the
sample consist of females and males the next set of question deals with whether jewellery is
bought for gifting purpose
36
Yes
No
30
70
No of Respondents
30%
Yes
No
70%
30 respondents of the 100 buy jewellery for gifting purpose among these 30 12 are men. 70% of
the respondents do not buy jewellery for gifting purpose.
37
No of Respondents
Branded
Family jeweler
14
16
14 respondents out of 30 buy branded jewellery for gifting and 16 out of 30 buy jewellery from
their family jeweler for gifting. Percentage wise 46% buy branded jewellery for gifts and 54%
buy jewellery for gifting from their family jeweler.
Percentage of Respondents
Branded; 46%
Family jeweler; 54%
38
9) Given below are few characteristics of traditional family jewelers (or local jewellery
retail stores). Please give each characteristic some points based on your assessment,
such that the points range from 1 to 10. (1 being the lowest and 10 being the
highest).
Characteristics of
Family Jewelers
Number of points
Convenient
Trustworthy
660
895
Good
Investment
775
Price
870
Traditional
design
745
Number of points
Convenient
17%
19%
Trustworthy
Good Investment
23%
22%
Price
Traditional design
20%
The respondents were asked to give points on a scale of 1 to 10 where 10 was the highest hence
the total figures are arrived by adding the points given by all the 100 respondents. Hence if the
convenience characteristic was to be taken then it scored 660 out of the grand total of 1000.
The respondents have rated trust aspect of family jewelers high hence it has scored 895. The
respondents also feel that the price charged by the family jewelers is reasonable and hence have
given it decent points i.e. 870. While purchasing jewellery from family jewelers the respondents
consider it to be a good investment. Family jewelers are popular for traditional designs and the
respondents have given it points that add up to 745.
39
10)If you purchase branded jewellery then given below are a few characteristics. Please
give each characteristic some points based on your assessment, such that the points range
from 1 to 10. (1 being the lowest and 10 being the highest).
Wide range
Characteristics of
of products
Shopping
branded jewellery
under one
experience
Trendy and
fashionable
jewellery
roof
Number of points
663
Price
590
727
673
Number of points
25%
27%
25%
Shopping experience
Trendy and fashionable
jewellery
22%
Price
Respondents rate trendy and fashionable jewellery highest when it comes to branded jewellery. It
scores 727 out of 780. Price also according to the respondents is justified hence it scores 673.
Shopping experience wise branded showroom scores least among the other characteristics. This
could also be because when a customer goes to buy jewellery he may not be looking for the
experience but wanting good trendy jewellery which is priced appropriately.
40
Conclusion
The conclusions that can be drawn from the study are:
1. The guiding factor behind purchasing jewellery is price, purity and design which score
the maximum. Other factors are variety, the brand image, influence of family and friends.
The least guiding factor for purchasing jewellery is the service and display. Hence when a
customer goes to buy jewellery they do keep the price in mind followed by the purity and
the design. Factors like service given the shop or by the jeweler and the display do not
have a very big impact on the customers.
2. Branded jewellery is extremely popular since it has 100% awareness. This may be due to
the wide spread publicity taken up by the various brands. Brands like Kisna, Ddamas, and
Tanishq are again the most popular brands. Trendsmith is a brand by Tribhovandas
Bhimji Zaveri (TBZ) which is not very popular.
3. As stated in the literature review that there was a shift in consumer tastes: women were
increasingly opting for fashionable and lightweight jewellery instead of traditional
chunky jewellery. Is proved to be correct by this research as respondents have selected
fashion over investment while purchasing jewellery. Now jewellery is regarded as more
of an accessory and less of an investment.
4. Branded jewellery is bought by more than 3/4th of the population. Hence it can be said
that the population is aware and has also tried these brands.
5. When jewellery is bought for gifting purpose the population still wants to buy it from
their family jewelers.
6. When it comes to family jewelers the level of satisfaction that the population has on a
scale of 1 to 10 is a little more than 7. These jewelers are also popular because of the trust
that they have with their customers and also because they charge reasonable prices. These
family jewelers are also popular for traditional designs hence when a customer is
specifically looking out for traditional jewellery they approach these jewelers. The
jewellery bought from these jewelers is considered to be pure and a good investment.
7. The level of satisfaction that the population has towards branded jewellery is a little
higher than 8. These branded jewelers have become popular for latest and trendy
jewellery. Also the prices that the branded jewelers charge is justified and they provide a
wide range of products under one roof.
41
8. The level of satisfaction that the population has for branded jewellery is higher then that
for non branded jewellery making branded jewellery more popular.
9. The consumers prefer buying branded jewellery over non branded jewellery. This has
also been proved by using the sign test.
Hence to conclude branded jewellery is preferred over non branded jewellery.
QUESTIONNAIRE
Name:
Telephone number:
Age:
42
Brand Image
Variety
Display
Promotions and offers
Service
Family and friends influence
11) Are you aware of the various jewellery brands available in the market?
Yes
No
12) Tick against the brands that you are aware about in the jewellery market
Kisna
Tanishq
Zaveri bazar
Bafna
13) You buy jewellery for
Investment
Fashion
Occasions
Festivals
14) Which jewellery do you prefer?
Branded
Family Jeweler
15) Have you bought any branded jewellery?
Yes
No
16) Do you buy jewellery for gifting purpose?
Yes
No
17) Where do you prefer to buy the jewellery from (for gifting)?
Branded
Family Jeweler
43
18) Given below are few characteristics of traditional family jewelers (or local jewellery
retail stores). Please give each characteristic some points based on your assessment, such
that the points range from 1 to 10. (1 being the lowest and 10 being the highest).
Characteristics of Family Jewelers
Number of points
Convenient
Trustworthy
Good Investment
Price
Traditional design
19) If you purchase branded jewellery then given below are a few characteristics. Please give
each characteristic some points based on your assessment, such that the points range from
1 to 10. (1 being the lowest and 10 being the highest).
Characteristics of Branded Jewelers
Wide range of products under one roof
Shopping experience
Trendy and fashionable jewellery
Price
44
Number of points
BIBLIOGRAPHY
Secondary data collected from the internet. The web sites are:
1) http://www.icmrindia.org/free%20resources/casestudies/branded-gold-jewellery1.htm
2) http://www.flonnet.com/fl2223/stories/20051118003809800.htm
3) Source: http://www.rncos.com/Report/IM148.htm
4) http://www.pressabout.com/indian-customers-showing-internet-in-branded-jewellery24860/
5) http://www.scribd.com/doc/19901085/Jewellery-Companies-Comparison
6) http://www.commodityonline.com/news/Branded-gold-jewellery-shops-lure-Indians23837-3-1.html
7) http://www.gulf-daily-news.com/NewsDetails.aspx?storyid=266902
8) http://www.Gold ornamentsworld.net/contentview.aspx?item=2465
9) http://travelersindia.com/archive/v5n2/v5n2-indian_jewelry.html
10) http://www.icmrindia.org/casestudies/catalogue/Business%20Strategy1/BSTR041.htm
11) http://www.rncos.com/Market-Analysis-Reports/Indian-Gems-and-Jewellery-MarketFuture-Prospects-to-2011-IM148.htm
12) http://www.allheadlinenews.com/articles/7017272531
Newspapers:
1) The Times of India
2) The Economic Times
45