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    Rahul Gupta
    The document outlines the customer journey and processes when taking a rideshare service. It shows the interactions between the customer and driver, including booking a ride on the app, getting picked up by the driver in a well-maintained car, driving to the destination, and receiving an invoice for the trip. It also depicts the internal support processes like dispatching drivers and processing invoices.

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    Uploaded by

    Rahul Gupta
    19 views3 pages
    The document outlines the customer journey and processes when taking a rideshare service. It shows the interactions between the customer and driver, including booking a ride on the app, getting picked up by the driver in a well-maintained car, driving to the destination, and receiving an invoice for the trip. It also depicts the internal support processes like dispatching drivers and processing invoices.

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    abc

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    The document outlines the customer journey and processes when taking a rideshare service. It shows the interactions between the customer and driver, including booking a ride on the app, getting picked up by the driver in a well-maintained car, driving to the destination, and receiving an invoice for the trip. It also depicts the internal support processes like dispatching drivers and processing invoices.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    19 views3 pages

    Test

    Uploaded by

    Rahul Gupta
    The document outlines the customer journey and processes when taking a rideshare service. It shows the interactions between the customer and driver, including booking a ride on the app, getting picked up by the driver in a well-maintained car, driving to the destination, and receiving an invoice for the trip. It also depicts the internal support processes like dispatching drivers and processing invoices.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Download as pdf or txt
    of 3

    Phy

    Evid

    Cust
    Act

    Ons

    Back

    Sup
    Proc

    Physical
    Evidence

    Customer
    Actions

    Well
    Maintained
    Car

    GPS Enabled

    Customer
    Calls

    Online
    Booking
    Mobile
    App

    OR

    iPad and
    Newspaper

    Receives
    message
    about
    waiting
    time

    Comfortable
    Seats

    Customer
    Confirms
    Location

    Air
    Consitioned

    Customer
    Gets in

    Customer
    Gets Out

    Driver
    Picks up
    customer

    Drives to
    Destinatio
    n

    Driver
    DressCode

    Customer
    Receives
    Invoice

    Line of Interaction

    Driver
    Calls
    Customer

    Onstage

    Line of Visibility

    Backstage

    Service
    Invoice
    Generatio
    n

    Customer
    Service
    Order
    Line of Internal Intersection

    Support
    Processes

    Dispatch
    Driver

    Follow
    Drivers
    GPS Signal

    Invoice
    Processing

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