B.D.

Owens Library

Social Media Policy

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B.D. Owens Library believes that social media

is a helpful tool for interacting with Northwest
students and staff, as well as community
members and prospective students.

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Privacy: Social media posts are not private.

Keep this in mind before posting.
Accuracy & Professionalism: Double-check posts for errors before
publishing. Content on Facebook, Twitter, and Instagram ultimately
reflects back on Northwest.
Education: Content should reflect the fun, helpful image of the library.
Respect: Each employee who posts on behalf of the library is responsible
for the content they share.

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s Comment: Apologize for a negative experience.

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Reply to issues as soon as possible & ask how

the library can help.
Redirect: Move conrtroversial conversations out of the
spotlight and into a private message.
Delete: Inappropriate content that may be linked to B.D.
Owens Library social media accounts may be
deleted without warning.

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