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Upgrade Windows10
Upgrade Windows10
Internet Installation
(Samsung Electronics recommended Internet installation.)
www.windows.com/windows10upgrade
http://go.microsoft.com/fwlink/p/?LinkId=544844
However, Windows 8 must be upgraded to Windows 8.1 through the Windows Store
System Requirements
Windows 7/8.1: Install the latest updates using Windows Update in the Control Panel.
Be sure to save all important data on external storage devices such as USB, external HDD, or
network folders.
We recommend that you back up your personal Windows settings, contacts, photos, documents,
videos, music, etc. to avoid losing data.
By using Samsung Recovery Solution (
computer.
You can easily recover backed up information if any unforeseen problems occur during installation.
Storage device space (16 GB (32-bit) or 20 GB (64-bit)) may be insufficient when upgrading
to Windows 10.
We recommend that you delete unused programs before upgrading.
PC products cannot be replaced or refunded after upgrading to Windows 10, and there will
be a fee for service requests.
Notice
Windows settings, personal files, and some apps you were using are kept as-is even after
upgrading.
If the Windows system language you were using cannot be used for the system
requirements tab, only your personal files will be kept as-is during the upgrade.
(i.e., apps and Windows settings are not kept.)
Inquiries related to download, installation and website use
Note 1: Since a clean installation formats the partition it uses before installation, all data on that partition is
deleted. Be sure to save important data on external storage devices.
For details on backing up, refer to What to Check and Prepare Before Installing".
Note 2: Samsung Electronics does not sell or provide a Windows 10 DVD.
- Internet Installation
Windows 7/8.1: Install the latest updates using Windows Update in the Control Panel.
Download the necessary files and agree to the terms and conditions, then install.
You can upgrade to Windows 10 when you first register to use Windows 7 and Windows 8.1
1. Computer power on
2. Register as a user on the computer you purchased with Windows 7/Windows 8.1
3. Install according to the user registration instructions. You must select an Internet connection
at the Internet connection stage.
4. At the user registration screen, select "Upgrade"
5. When Windows installation is complete, the latest version of Windows is automatically
installed.
(Method 3) DVD Installation While Logged into Windows (for special commercial customers)
Prepare the Windows 10 installation DVD purchased from MS or a retailer
1. Insert the Windows 10 DVD and then wait for it to run automatically
) on the DVD
Caution> The Clean installation is not supported on some models (running on 32bit operating systems).
Note: If any problems occur while booting from a DVD, refer to "(Notes) If DVD Booting Does
Not Work"
1. Insert the Windows 10 DVD and then turn your computer's power on
2. Press the F10 key and select DVD from the list of booting devices
Alternatively, press the F2 key to enter the BIOS and set the DVD as the first boot device
3. When the "Press any key to boot from CD or DVD" message appears, press any key.
4. Go to the Windows 10 installation screen after rebooting
5. Choose the language, time, keyboard type, etc. that you
will use and select "Next"
Caution> The Clean installation is not supported on some models (running on 32bit operating systems).
9.
10. Select the partition on which to install Windows 10 and then select "Format"
11. Select OK" in the window warning about data loss
12. When formatting is complete, select "Next" to begin installation.
13. Finish Windows installation according to the instructions and then reboot
14. After rebooting, set up your basic Windows settings
15. After basic settings, run "SW Update" (
their latest version
Caution> The Clean installation is not supported on some models (running on 32bit operating systems).
Note: The screen may look different depending on your system specifications
4. Press the F10 key to save BIOS settings and restart the system
List
Intel
Chipset
AMD
Device
Intel 5th generation Intel Core processors (Broadwell) for 32-bit OS configurations
Intel 4th generation Intel Core processors (Haswell) for 32-bit OS configurations
Intel 3rd generation Intel Core processors (Ivy Bridge)
Intel 2nd generation Intel Core processors (Sandy Bridge)
Intel 3rd generation Intel Core processors (Mahobay)
Intel 2nd generation Intel Core processors (Sugarbay)
Intel Pentium processors / Intel Celeron Processors (Baytrail-M)
Intel Atom processors (Clovertrail)
AMD
AMD
AMD
AMD
AMD
AMD
AMD
AMD
AMD
AMD
AMD
AMD
AMD
AMD
Version on
which the
problem occurs
Previous OS
Resolution
Steps to take
IntelliMemory
All versions
Win 7/8/8.1
ExpressCache
All versions
Win 7/8/8.1
All versions
Win 7
Delete program
Win 7/8/8.1
Delete program
Quick Starter
All versions
Samsung Link
1.8.0.x
Win 8/8.1
Samsung Link
2.0.x.x
Win 8.1
Samsung Story
All versions
Win 8
Delete program
SideSync
1.0.0.0
~ 2.0.0.57
Win 8/8.1
ArcSoft TV
5.0.5.93
~ 5.0.5.224
Item
Version on
which the
problem occurs
TotalMedia Theatre
All versions
DVD
Previous OS
Resolution
Steps to take
Delete program
Delete the
1. Control Panel > Programs and
program and then
Features > Select TotalMedia Record >
use the CD
Uninstall
burning function in
2. Use the function in Windows 10 itself
Windows 10 itself
S Player+
All versions
Win 8/8.1
S PhotoStudio
All versions
Win 8/8.1
Delete program
S Camera+
All versions
Win 8/8.1
S Player
All versions
Win 8/8.1
S Gallery
All versions
Win 8/8.1
S Camera
All versions
Win 8/8.1
DPTF Driver
110S1J/110S1Q
Win 7
Item
Version on
which the
problem occurs
TPM (Embassy
Security Center)
Bluetooth
(Qualcomm
Atheros)
v2.11.1.38,
v2.11.1.39
All versions
Previous OS
Resolution
Win 8/8.1
Win 7/8/8.1
Win 7/8/8.1
Limitations
Bluetooth (Intel)
All versions
Win 7
touchpad
All versions
Win 7 32-bit
Touchpad
All versions
Touchpad
NT110S
(BayTrail-M
chipset)
Steps to take
Win 7 64-bit
Win 7
Run Windows
Intel I2C bus driver for BayTrail-M is
Update to install
not included in Windows 10; touchpad
the I2C driver for
does not work
BayTrail-M
Item
Version on
which the
problem occurs
Resolution
Win 7/8
Reinstall Dolby
GUI SW for
Windows 10
Win 8.1
Reinstall Dolby
GUI SW for
Windows 10
Win 7/8/8.1
MC570/MC770 is a discontinued TV
module; separate Windows 10 driver
not supported
Install
Run the Samsung SW Update program.
MC570/MC770 TV
Select "All Software" in the left menu and
driver for
select "HDTV driver" to install
Windows 10
Win 7/8/8.1
Win 7/8/8.1
Limitations
Win 7/8/8.1
Sensor devices
NXP5441,
(NXP
*BCM_4751,
NearFieldProximity,
SDOV2,
Broadcom GNSS
DEV_91D0
Geolocation
Sensor)
Win 8
Dolby Home
Theater v4
7.2.8000.17
DolbyDigital Plus
Home Theater
7.5.1.1
7.6.3.1
TV Driver
(MC570/MC770)
All versions
Graphics driver
(for all-in-one
models)
Driver installed
via Windows
Update
Graphics driver
All versions
Previous OS
Steps to take
Item
Version on
which the
problem occurs
Screen brightness
All versions
adjustment
function
Unknown devices
All versions
(!)
Previous OS
Resolution
Steps to take
Win 8.1
Win 7/8/8.1
Bluetooth (Intel,
Qualcomm
Atheros)
Some versions
Win7/8/8.1
Antivirus issues
All antivirus
programs not
distributed by
Samsung
Win 7/8/8.1
WiDi
All versions
Win7
Limitations
Limitations
(Compatibility with You should not upgrade to Windows 10
Windows 10 not until Miracast is stable.
assured)
Limitations
WiDi/Miracast
All versions
Win7/Win8.1
Settings
All versions
Win7/Win8.1
Item
Support Center
/Help Desk
ADP (Absolution
Data Protect)
Samsung
Recovery
Solution 5
Recovery 6
Recovery 7
Version on
which the
problem occurs
All versions
All versions
Previous OS
Win 7/8/8.1
Win 7/8/8.1
Resolution
Limitations
Limitations
Go to
http://www.absolute.com/support/consu
mer for information on support and
steps to take.
Win 7/Win 8
Use Samsung SW
Backup feature not offered in Windows Update, or
limitations
10
Win 8/Win8.1
Win 8.1
Use Samsung SW
Update, or
limitations
All versions
7.0 ~ 7.1
All versions
Steps to take
2)
A: Delete the programs that are not working and then install the latest versions for Windows 10.
Run "SW Update" to install Samsung programs.
You can see information about programs' Windows 10 compatibility at http://www.windows.com/compatibility.
Q: Samsung SW Update (
5)
Note: You cannot revert if 31 days or more have elapsed since upgrading.
6)
7)
Q: What is Edge?
A: It's a new web browser in Windows 10.
Since it doesn't support ActiveX and BHO, use of online banking, games, etc. may be limited.
8)
9)
Check the app manufacturer's website or inquire at their customer service center.
You can see details at http://windows.microsoft.com.