Marcela C.

Ezaki
4865 Nonou Rd, Kapaa, HI 96746
808-285-9713
marcelaezaki@gmail.com
EDUCATION
Kapi'olani Community College, Honolulu, HI
08/2010 05/2014
Associate of Science Degree in Hospitality Travel and Tourism Operation Management
Achieved a 3.79 grade point average on a 4.0 scale
Completed service learning with Malama I Na Ahupuaa, which does community service to
preserve Hawaiian culture and environment. Restoring Heiaus, working on taro patches, fishponds
and up land Heiaus.
Awarded certificates for Management of Food & Beverage Operations, Spirit of Hospitality,
Supervision in Hospitality Industry, Professional Standards of Tour/Driver Guides, and Hawaii
Destination Specialist (Hawaii Visitors & Convention Bureau)
WORK EXPERIENCE
Whalers Cove Resort, Poipu, HI
10/2015 present
Front Desk/ Housekeeper/ Maintenance
Knowledgeable on Regezstream computer system, creating, updating and changing reservations
Accurate charging payments and refunds in the credit card machine
In charge of doing housekeeping schedule and log, and check in packages for guests
Greeting our guests with Aloha and excellence costumer service upon check in, promptly giving
them information about our resort and our Island.
Contributing to maintain housekeeping inventory supplies up to date
Accountable for room's inspection prior to new check ins
Enjoy working with flexibility and cross training:
- capable of doing housekeeping duties, such as, cleaning rooms for new check ins and doing daily
services for the rooms
- able to fix some maintenance issues, such as screen doors, wifi connection, safe and laundry
machine troubleshoots
Dukes Restaurant, Waikiki, HI
06/2015 09/2015
Server
Welcome guests with Aloha
Take guests to the tables and serve them drinks and anything they need
Exceed guests expectations with an excellent costumer service
Teamwork, treat my coworkers as 'ohana, we all help each other on our duties
Make sure to create great memories by applying Dukes philosophy of serving with Aloha and being
Pono to our guests
Cash handling skills; receive payment and efficiently give right change
Computer skills; Know how to operate the Aloha System used in the restaurant
Knowledgeable about drinks and food products
Diamond Head Cove Health Bar, Honolulu, HI
12/2011 09/2015
Assistant Manager/ server/ counter staff
Family business
Strive to see my co-workers succeed
Reliable for training new girls to their best performance and work ethics

Dependable on planning and bringing new projects to action, such as new recipes of new food items
Welcome customers, take their orders, trustworthy handle money as cashier
Sanitarily prepare food and cook it. Serve customers at their tables and at the bar
Promptly answer questions about specific menu items, including awa benefits
Responsible for checking inventory. If necessary, responsible to close cash register and the bar
Kualoa Ranch Hawai'i, Ka'a'awa, HI
10/2014 05/2015
Zip Line Tour guide
Completed 80 hours of practical training
Synergo Certified as Zip line Tour guide
Capable of performing a pre use inspection of course, environment and equipment
Greet guest with aloha, put them into their harness making sure all equipment is right and secure
Take guest in the Zip line while explaining and recognizing Hawaiian natives species, and talking
about culture and history of Ka'a'awa Valley
Perform all duties of a Zip line guide; triple-checking all equipment, sending and receiving guests,
operating the break system
Share aloha, stewardship of the land, and the importance of Hawaiian values with our guests
North Shore EcoTours, Honolulu, HI
08/2013 03/2014
Tour guide trainee/ marketing planner
Help set up the truck with the necessary supplies for the tour
Accurately making sure all the safe procedures are followed and waivers are signed
Love working outdoors, able to hike the trails helping the tour guide conduct it, and explaining
about the area and native species
Highlight the importance of Malama 'aina, preserving our nature for our future
Efficiently, market and sell the tours to concierges of hotels and travel agencies
Cha Cha Chas, Honolulu, HI
08/2013 10/2013
Server
Greet customers with Aloha and hospitality
Seat and take customer's orders, able to explain all the menu items including drinks
Handle cash and credit card sales
Able to operate a restaurant computer system to place orders and check out payments
PF Chang's, Honolulu, HI
08/2010 02/2011
Hostess
Create a welcoming atmosphere for the guests, greet them with Aloha, and seat them.
Responsible to plan and set up big parties in a comfortable way.
Know how to efficiently update tables in the computer system.
Receive income calls of guests to take orders, to pass on to them information about the menu and
service hours, and to take reservations.
Infinito Promocoes e Eventos, Recife, PE
01/2010 05/2010
Promoter
Enjoy working in a flexible team situation
Manage money when selling event tickets
Establish positive work relationships, friendly promoting, talking with people and passing on
information about up coming events
Promptly help organize the events.
Lotus Sound Bar, Honolulu, HI

12/2008 06/2009

Cocktail Server
Take customers orders
Serve drinks
Handle cash fast and accurately
Communication skills to well serve the customers creating friendly relationship and a pleasant
environment.
SKILLS
CPR and first aid certified
Fluent in Portuguese oral and written language
Conversational skills in Spanish
Proficient in Microsoft Office skills including Word, PowerPoint and Excel