BENJAMIN MIGLIURI, C.H.I.A.

520 W. CASCADE WAY SPOKANE, WA 99208

C: 509.863.6701
E: BENJAMINMIGLIURI@GMAIL.COM

EDUCATION
WASHINGTON STATE UNIVERSITY:
GPA 3.07
Bachelor of Arts, Hospitality Business Management, and Minor in Psychology

PULLMAN, WASHINGTON
August 2016

WORK AND LEADERSHIP EXPERIENCE

DAVENPORT HOTELS- THE DAVENPORT GRAND HOTEL
SPOKANE, WASHINGTON
PBX Phone Operator
June 2015- Present

Display excellent four star/diamond customer service while greeting guests, canceling

reservations, answering questions about the hotel while making sure current guests needs are
taken care of.
THE OLD SPAGHETTI FACTORY
SPOKANE, WASHINGTON
Floor Host
May 2014 - August 2014
Displayed excellent customer service while greeting guests, taking reservations, to go orders and sitting tables.
PROFESSIONAL BUSINESS FRATERNITY, DELTA SIGMA PI-OMICRON PSI CHAPTER
Vice President of Professional Activities
April 2014 May 2015
Arranged company tours within state of Washington, put on resume and mock interview workshops.
Doubled: number of tours, number of locations and attendance of members
Started annual resume and mock interview workshops
ASSOCIATED STUDENTS OF WASHINGTON STATE UNIVERSITY, SUB-COMMITTEE- G.S.A.
Treasurer
May 2013 May 2015
Completed budget requests, handled paperwork for purchases, made purchases in order to put on campus

community events.
Created two annual on campus events bringing in over 50 people
Reinstated, and lead bi-monthly campus community event for 10 student members
Came under budget each year, and fundraised over $1000
Best on time paperwork completion percentage

DISABILITY AWARENESS ASSOCIATION

Treasurer
September 2013 - May 2014
Completed budget requests, handled paperwork for purchases, and made purchases to put on campus

community events
Came under budget for year
Produced two annual community events for over 50+
Revamped logo and purpose for group

ACHIEVEMENTS

Most Professional Brother Award, Delta Sigma Pi, Omicron Psi Chapter
Certification in Hotel Industry Analytics (C.H.I.A) 1 of 10 students tested
Delta Sigma Pi, Omicron Psi Chapter
Beta Taus Honor Society of Delta Alpha Pi
D.O.-I.T. Ambassador

April 28, 2015

December 2014 - Present
November 2013 - Present
November 2012 Present
July 2012-Present

BENJAMIN MIGLIURI, C.H.I.A.

REFERENCES

The Davenport Grand Hotel, Spokane

Matthew Damskov
Director of Front Office
333 W. Spokane Falls Blvd
Spokane, WA 99201
Phone: (509) 458-3330 X 4336
Fax: (509) 458-3331
Email: Mdamskov@thedavenporthotel.com

The Old Spaghetti Factory, Spokane

Megan Mason
General Manager
152 S. Monroe Street
Spokane, WA 99201
Phone: (509) 624-8916
Fax: (509) 624-6190
Email: Spokane_gm@osf.com

ASWSU-Student Involvement

Dan Maher
Coordinator for Student and Organizational Development
Washington State University Student Involvement
(509)335-2284 (Office)
dmaher@wsu.edu

StoneRidge Resort

Cindy Thomas
Resort Manager
176 Holiday Loop
Blanchard, ID 83804
Phone: (208) 437-2451 X 7167
Fax: (208) 437-5822
Email: cindy.thomas@stoneridgeresort.com