i

Communication in the Workplace

From: Dillon Lee
To: Professional Writing Committee at NCSU
North Carolina State University

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Table of Contents
Introduction .... 1
Research Methods .. 2
Background .... 3
Results .... 4
Type of Documents . 4
Effects of Technology on Communication ..... 5
How Was the Writing Done at Work Learned? ..... 5
Comparison ........ 6
Similarities . 6
Differences ..... 7
Interpretation .. 9
Conclusion ....... 10
References ........ 11
Appendix A a
Open-Ended Interview Questions .................................................................................. a
Appendix B c
Notes ... c
Appendix C .... d
Quantitative Survey/Questionnaire .... d
Appendix D . j
Thank You Letter ..... j
Introduction
The purpose of this report is to coordinate an analysis on communication in the workplace while
contributing to the ongoing CIW report project at the request of the professor.
Not only is communication an important factor in todays social society, but major businesses
from around the world use communication tools on a day-to-day basis. The information that will
be given in this paper will prepare students for professional communication in the workplace. In
order to understand the importance of communication in the workplace, it is important to 1)
providing the research methods taken 2) providing a brief background of the interviewee and the
company hes employed with, 3) looking at the results from the interview, 4) comparing the
results from the interview with findings from previous CIW reports, and 5) interpreting the most
interesting finding from the research.

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Research Methods
The interview process took place on Friday, November 20, 2015 at Mondelez Global LLC,
Nabisco in Wilmington, NC. Before beginning the interview process, the interviewee took an
observational tour around the office so I could get a sense of the other employees in the same
business environment.
They were a friendly, intelligent, and organized group of professionals. The office was quite
large, and the cubicles, glass windows, and shrubbery gave the place a nice touch. During the
interview, there was a mixture of quantitative and qualitative research methods used.
For instance, the interviewee was given a survey that had percentages to be chosen from. The
purpose of this method shows the analysis of certain communication tools the interviewee uses in
his workplace so that this could be compared to past CIW reports. Another method used was that
the interviewee was asked open-ended questions. These methods give you, the Professional
Writing Committee, a qualitative sense of how communication is important in the words of a
professional. The interview itself went well and a lot was learned about different methods of how
the interviewee uses communication in the workplace. The interview lasted approximately 45
minutes, and Mr. Adelman did not let me evaluate any documents that he creates.
Overall, the interviewee was a good fit for this report because he is a business professional who
uses communication on a day-to-day basis in the workplace. To make it even better, his
profession aligns with what I want to do post-graduation. This reason is the drive for this overall
report and investigation.

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Background
The interviewees name is Mark C. Adelman and he is the senior sales service representative for
Mondelez Global LLC, Nabisco. Nabisco is a retail-bakery company where there goods sold
consist of cookies and crackers. A few of their famous products consist of Oreo, Chips Ahoy,
Nilla Wafers, Fig Newtons, Wheat Thins, and Ritz.
Going back to the interviewee, he is a white, male who is in his late twenties. Mr. Adelman was
born in Trenton, NJ on August 6, 1986. During his early years, he mentioned that he always had
a passion for being the team leader, (M. Adelman, personal communication, November 20,
2015). This inner drive led him to go to school for business management. He graduated with a
bachelors degree in business management from the University of Mount Olive in 2008.
Mr. Adelman received an internship with Mondelez Global LLC, Nabisco in Wilmington, NC
during his junior year of undergraduate studies. His positive attitude and exceptional skill work
was enough for the company to offer him a job after post-graduation. Working for the company
for the past seven years, Mr. Adelman communicates with clients and customers on issues
relating to sales and products.

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Results
As mentioned earlier in this report, communication plays an important role in a business
professionals daily activities. Using Mr. Adelman as an example, he spends an immense amount
of time communicating in the workplace.
Writing consumes between 5-6 hours of Mr. Adelmans time per week, while reading consists of
10-15 hours per week. However, Mr. Adelman mentioned that his biggest use of communication
is done orally. I spend a vast majority of my time communicating with others on sales
transactions or any issues that they may have. Oral communication would range from 15-25
hours a week, (M. Adelman, personal communication, November 20, 2015). This paper will
now take a look at 1) the various types of documents Mr. Adelman writes, 2) the effects of
technology on communication, and 3) how the writing was done at work for Mr. Adelman.
Type of Documents
Taking a look at the results from the interview, Mr. Adelman talked about the different types of
documents that he writes. As mentioned before, Mr. Adelman mentioned that he spends about 56 hours per week writing various types of documents. However, he told me in the interview that
the most written document consists of short emails. They usually range from 250-500 words
and contain daily instructions for my merchandisers the following days. The emails are
significant in the sense that they contain the information that the junior professionals need to
know to execute a sales call, (M. Adelman, personal communication, November 20, 2015).
Now looking at the results from the survey, below is Table 1.1 to give you, the Professional
Writing Committee, an idea of the various types of documents based on one professionals
perspective.
Table 1.1 Types of Documents Written by Mark Adelman
Types of Documents
Email
Chat / IM / Text messages
Blogs
Short, internal word-processed documents
(e.g., memos)
Short, external word-processed documents
(e.g., letters)
Long word-processed documents (e.g.,
reports and proposals)

Percentages
71-80 %
31-40 %
0-5 %
0-5 %
21-30 %
21-30 %

As seen above in Table 1.1, Mr. Adelman spends a majority of his time writing emails on a dayto-day basis. At other times, he is sending out text messages, letters, or reports to his junior sales
representatives. Blogs and memos are documents that are not consuming of Mr. Adelmans time,
so they stand somewhere at 0-5 %.

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Effects of Technology on Communication
Technology has a vital role in communication in the workplace for Mr. Adelman. It is evident in
todays workplace, and even society, that technology is becoming more used to send messages
and receive feedback.
Looking at what Mr. Adelman said during the interview, he spends a majority of his time on his
tablet, phone, or laptop. Every sales representative and district manager is provided with a
company tablet that all of our work is done on, and gives us unlimited access to internet and our
email. This helps us connect to one another nearly at all times, (M. Adelman, personal
communication, November 20, 2015). He is always on the go, meeting with businesses and
consumers face-to-face in B2B and B2C situations, so it is clear that he spends little time at the
office on a desktop.
Taking a look at the results from the survey, Table 1.2 below breaks down the communication
tools that Mr. Adelman uses in percentage ranges. This is important for you, the Professional
Writing Committee, to know so that you can gain a perspective of what tools someone of this
field may communicate with.
Table 1.2 Communication Tools Used by Mark Adelman
Communication Tools
Desktop

Percentage
s
11-20 %

Laptop

71-80 %

Tablet

91-100 %

Phone

71-80 %

Other hand-held devices

71-80 %

As seen above in Table 1.2, Mr. Adelman spends 91-100 % of his time communicating via tablet.
Tablets are efficient and productive for Mr. Adelman to use considering he travels extensively.
He can send emails, create Word documents, and check sales accounts all on his Samsung Tablet.
At other times, he uses his company cell phone and laptop to send out text messages or letters;
phone and laptop usage are each ranged between 71-80 %. Other hand-held devices consist of his
clicker for presenting PowerPoint presentations.
How Was the Writing at Work Done?
Given the information from the previous two subsections, it is evident that Mr. Adelman writes
his documents on his tablet, phone, or laptop. As previously stated, Mr. Adelman spends little
time on a desktop with a tangible keyboard. He spends most of his time traveling, meeting with
potential clients and customers in B2B and B2C situations. With that being said, it is obvious as
to why Mr. Adelman would write most of his documents on his tablet, phone, or laptop.

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Comparison
Similarities
Taking a look at the 2013 CIW report, Mr. Adelman had minor similarities with those of his
field, which is marketing and sales.
First looking at what some of the professionals in the 2013 CIW report said, Mr. Adelman would
agree with this professional. Face to Face communication provides you with the opportunity to
know more about your audience by their body language (and) inflection in the voice they can
see that you are actually listening to their point as well, (Covington, Warren, & Larsen, 2013).
Oral communication is vital to the success of Mr. Adelman and this professionals career, and by
looking at this quote, it is easy to say that oral communication face-to-face is more impactful
than orally communicating by phone.
Mr. Adelman aligns concisely with those in his field in the percentage of time spent writing
category. In the 2013 CIW report, marketing professionals indicated that they spend
approximately 41 % of their time each week writing, where Mr. Adelman answered 41-50 %.
To show the full context of similarities between the 2013 CIW report and Mr. Adelman, refer to
Table 2.1 below.
Table 2.1 Similarities Between 2013 CIW Report and Mark Adelman
2013 CIW report

Mark Adelman

WRREQ

41 %

41-50 %

WRCOL

24 %

21-30 %

Letters

18 %

21-30 %

Formal reports

20 %

21-30 %

As seen in Table 2.1 above, it is evident that writing plays an important role in both the
professionals in the 2013 CIW report and Mr. Adelman. These percentage comparisons are
important for the Professional Writing Committee to know about because it goes to show that
writing constitutes for a majority of most marketing and sales professionals times.
By looking at these concise percentages, it is evident that you, the Professional Writing
Committee, will now be able to understand how my interviewee and other subjects from the
2013 CIW communicate. It is true that you can also tell what kind of people most marketing and
sales professionals are by what type of documents they create.
It is clear that the professionals in the 2013 CIW report, and Mr. Adelman, are formal people.
These types of people are organized, professional, and productive.
Differences

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In looking at the similarities and differences between Mr. Adelman and the marketing
professionals in the 2013 CIW report, there are more differences than there are similarities.
When looking at the results from the open-ended questions, there were plenty of professionals
who spend little time in planning out what messages they send out. Mr. Adelman has a huge
responsibility in managing his junior sales representatives, so it is clear as to why he spends time
in planning out what he is going to say in his emails, letters, reports, and text messages.
Turning the attention towards both survey results, the results from the 2013 CIW report shows
that the marketing professionals surveyed spend less time on constructing certain documents and
more time on constructing other documents when compared to what Mr. Adelman constructs.
Also, the survey from Mr. Adelman shows that he spends more time orally communicating than
those marketing professionals in the 2013 CIW report.
Below, Table 2.2a represents the percentage differences on how much time Mr. Adelman spends
constructing certain documents in comparison to the marketing professionals in the 2013 CIW
report.
Table 2.2a Differences in Document and Oral Communication
2013 CIW report
Emails
Chat / IM / Text
messages
Blogs
Memos
OPER
OPHO
GPER
GTELE
Global Communication

Mark Adelman
52 %
71-80 %
16 %
31-40 %
9%
20 %
39 %
33 %
38 %
16 %
7%

0-5 %
0-5 %
81-90 %
71-80 %
21-30 %
0-5 %
31-40 %

By looking at the results above, Mr. Adelman spends most of his time communicating orally
face-to-face (81-90 %) and through email (71-80 %). Oral communication via phone for Mr.
Adelman contemplates 71-80 % of his time, which is over double the amount of time the
marketing professionals in the 2013 CIW report responded, where they only spend 33 % orally
communicating via phone.
On the other hand, Mr. Adelman spends little to no time constructing blogs and memos. This is
different from the responders in the 2013 CIW report. The marketing professionals surveyed in
this report said they spend 9 % of their time constructing blogs and 20 % of their time
constructing memos.

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Also, Mr. Adelman spends 0-5 % orally communicating in group teleconferences, where the
responders from the 2013 CIW report spend 16 % of their time orally communicating in group
teleconferences.
Looking at global communication, Mr. Adelman spends five times as much time communicating
in international B2B and B2C situations than those in the 2013 CIW report. Mr. Adelman deals
with sales and product issues, so it is evident as to why he may communicate more with
international clients and colleagues than those in the 2013 CIW report.
Finally, the distinction in use of technology between Mr. Adelman and the marketing responders
in the 2013 CIW report is quite shocking. To statistically show this distinction, refer to Table
2.2b below.
Table 2.2b Differences in Use of Technology
2013 CIW report

Mark Adelman

Desktop

48 %

11-20 %

Laptop

32 %

71-80 %

Tablet

7%

91-100 %

Phone

40 %

71-80 %

Other

8%

71-80 %

Taking a look at what the responders in the 2013 CIW report said, they spend most of their time
communicating with a desktop than any other device. However, that is the complete opposite for
Mr. Adelman who uses a desktop to communicate only 11-20 % of his time. Why is this so?
Mr. Adelman spends most of his time traveling, so he would need something that is convenient
for him. Whereas most of the responders from the 2013 CIW report seem to work from home or
on the job site with a desktop in reach. With that being said, lets now take a look at this statistic.
The marketing professionals from the 2013 CIW report stated that they use portable technology
the least in their communicating efforts, especially the tablet. The responders from the report said
they use tablets 7 % of the time during the week. This is most certainly not the case for Mr.
Adelman, who does use portable technology more frequently due to traveling.
Mr. Adelman uses tablets 91-100 % of the time! Why so much? Mr. Adelman explained in the
interview that he can do almost anything and everything on his Samsung Tablet. He can create
emails, formal reports in Microsoft Word, and letters. That is not all! Mr. Adelman stated that he
and every one of his colleagues has this app on their tablets called StayinFront Touch. This app
allows them to process field sales transactions and to access documents that pertains to each
individual account they manage.

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Interpretation
I believe that the most interesting finding from this entire report was the distinction between the
use of the tablet between the marketing professionals in the 2013 CIW report and Mr. Adelman.
Why did I find this so intriguing?
For starters, the percentage differences are completely opposite for both accounts. The tablet was
the least used for the marketing professionals in the 2013 CIW report, while on the other hand it
was the most used for Mr. Adelman. Second, it goes to show the advances of technology between
the two results. What do I mean by this?
As we may know, tablets are portable-devices that carry out the same functions as a normal
desktop computer would. With that being said, it is easier for those who travel and need
something small for storage purposes, such as in Mr. Adelmans case. It is clear that those in the
2013 CIW report may not travel as often as Mr. Adelman because most of their communication
and writing is done via desktop. With those two points being said, that leads me to my third and
final point as to why this statistic is shocking to me, and may be shocking to you, the
Professional Writing Committee of North Carolina State University.
Finally, devices like the tablet are slowly replacing items such as the desktop, and even the fax
machine. Mr. Adelman noted that he and his colleagues used to have to fax invoices of orders in,
however, now all they have to do is take a picture of the invoice with the table and send the
invoice in via email.
So with that being said, tablets are changing the generation of how we communicate in the
workplace as we speak. It is vital for you, the Professional Writing Committee of North Carolina
State University, to know this because of my three points stated above. Also, you might have to
begin using tablets where you work at in the near future so it would be important to know how to
use them.

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Conclusion
The point of this paper was to identify the different ways communication has made its impact in
the workplace. By sectioning this paper up to understand the impact of communication has on
the business world and knowing the importance by 1) providing the research methods taken 2)
providing a brief background of the interviewee and the company hes employed with, 3) looking
at the results from the interview, 4) comparing the results from the interview with findings from
previous CIW reports, and 5) interpreting the most interesting finding from the research, it is
definite that anyone from the Professional Writing Committee who reads this paper will have a
better understanding of the role that communication plays in the business world of today. After
reading this article, one should grasp how critical this topic is and should understand to
effectively communicate with other colleagues and clients in the workforce.

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References
Adelman, M. (2015, November 20). Personal interview.
Covington, D., Warren, S., & Larsen, J. (2013). Communication in the Workplace Report 2013.
Raleigh, NC: Professional Writing Committee of NCSU. Retrieved December 4, 2015,
from https://pwresources.wordpress.ncsu.edu/files/2013/08/CIW-2013-report.pdf

Appendix A
Open-Ended Interview Questions

1. How much time do you spend during a typical week on each of these activities: writing,
reading, and orally communicating?
Answer: Writing would weigh in at 5-6 hours. I send out roughly an hours worth of
emails daily, depending on the workload and how many individuals I have working with me on
my sales routes. The amount of emails I get daily are a little overwhelming, so reading plays an
integral role in my day-to-day activities. Id say reading would clock in at anywhere from 10-15
hours a week. Oral communication is also an essential know-how that comes along with field
sales and account management. I spend a vast majority of my time communicating with others
on sales transactions or any issues that they may have. Oral communication would range from
15-25 hours a week.
2. How do your above percentages of time vary from what you would estimate that your direct
supervisor does?
Answer: My direct supervisor is not an active member of our sales team, since his job is
to supervise and manage all professionals on our team. He would spend a great deal of time with
writing and reading, since he works out of home and manages a team of 20+ sales professionals
via phone and internet. I would estimate that he spends anywhere from 20-30 hours writing and
25-35 hours reading. Oral communication would be around 20-30 hours.
3. In what ways has technology changed the way you communicate at work, especially over the
past five years?
Answer: Technology has greatly changed the way we communicate at work. Most
communication done today is done via email. It is a quick way to send information to many sales
professionals at one time, with just one click. Every sales representative and district manager is
provided with a company tablet that all of our work is done on, and gives us unlimited access to
internet and our email. This helps us connect to one another nearly at all times. Obviously
phones play a big role in communication as well. If an issue arises that needs immediate
attention, a phone call would be more sensible since it connects us in literally seconds. Text
messages serve the same purpose as emails, Id say, but in a more conversational and smaller
format.
4. How much time do you spend on the Internet and how would you describe your level of
Internet literacy in terms of reading online media, online publishing, contributions to company or
personal websites/blogs, Internet research, Internet marketing, Internet recruiting, and use of
company Internet tools?
Answer: I spend a fair amount of time on the internet, mostly sending emails. Other than
that, not much time is spent just surfing the web, since my job entails dealing with people and
making sales. I, myself, feel as if I have a high level of internet literacy since I have used a
computer for a while growing up and throughout school.

5. What types of documents do you write? Please use the names you usually call them and
describe their contents, length, format, how often you produce them, for whom, and their
importance.

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Answer: I write various types of documents, however, the main types of documents I
create are short emails. They usually range from 250-500 words and contain daily instructions
for my merchandisers the following days. The emails are significant in the sense that they
contain the information that the junior professionals need to know to execute a sales call. They
contain no certain format, but I typically like to keep them professional as I can.
6. Why do people read what you write? What decisions or actions does your writing affect?
Answer: People read the emails I write to obtain vital information that helps them out
and guides them throughout their daily activities. Without this information, presented in a clear
and understanding way, they could not perform their job to the best of their ability. My writing
must be completely clear and contain precise details on how their sales visit should go, to
maximize productivity and to best use their time. My writing fundamentally affects every
decision and action that the junior executives make on a daily basis.
7. How did you learn to do the writing you do at work - on the job, workplace training, college
course, etc.? (Be specific.) Of these, what were the most useful aspects of the training you have
received? What additional training do you feel that you need?
Answer: I learned to do the writing I do at work from simply learning in school. Also,
when I first took this job, training was provided via tablet that helped out a great deal with proper
sales practices and how to conduct a professional image in every activity we implement.
8. Please describe specific examples (anecdotes) of the consequences of effective or ineffective
writing within your organization.
Answer: Effective writing is essential to maximizing all aspects of communication and
professionalism. Ineffective writing can lead to much confusion and make for a lack of clear
understanding of the point you may be trying to get across. Through clear communication and
effective writing, we can be at complete harmony and this makes for better business.

Appendix B
Notes

The following is what went on during the interview:

Met with Mr. Adelman in Wilmington, NC on Friday, November 20, 2015 at 3:00 PM at
Mondelez Global LLC, Nabisco

Introduced myself with a firm handshake and by giving him a general description of who
I am, what year Im in at NC State, my major and minor, and what we will be talking
about.

He gave me a general description of him by telling me what he did at Mondelez, where

he went to school & when he graduated, how many kids he has, and what he enjoys doing
on the weekends.

After he introduced himself, he asked if I would like a tour of the office. I agreed to a tour
and he introduced me to other employees.

Once we finished the tour, we sat down at his cubicle and had a face-to-face interview
pertaining to the questions you subscribed us with.

He answered the questions to the best of his capability and he tried to be as positive in his
answers as possible so it would seem like Mondelez is a wonderful place to work.

He mentioned how communication was what made Mondelez successful/stand-out

amongst its competitors.

He also mentioned their customer service is a valid area in their company, and they strive
to provide customers with the best service possible.

We talked about technology and he mentioned that most of the time he communicates via
phone or tablet.

Also, he stated that a majority of the time he meets with potential clients face-to-face so
he can get his message across more effectively.

When answering about global communication, Mr. Adelman explained that Mondelez is
an international business so sometimes he has to contact the headquarters in India if a
technical or sales issue arises.

We concluded the interview after 45 minutes and he escorted me to the exit where we
firmly shook hands and told each to have a nice day.
Appendix C

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Quantitative Survey/Questionnaire
1. What is your job title?
Answer: Senior Sales Service Representative
2. What is your field?
Education
Engineering
Finance, Accounting, Banking
Management
Marketing/Sales
Programming
Research
Other
3. What is your company name?
Answer: Mondelez Global LLC, Nabisco
4. How large is your company?
50 or fewer 50-100

100-500

5. What degrees do you have?

B.A. B.S. M.A. M.S.

M.B.A.

Over 500
J.D.

Ph.D/Ed.D/M.D.

6. List the degree(s), institution(s), and Year(s) of Graduation.

For example: B.S. in Electrical Engineering, North Carolina State University, 1998
M.B.A, Duke University, 2005
Answer: B.S. in Business Management, University of Mount Olive, 2008
7. Did you take a college course in technical, business, or scientific writing that was designed to
prepare you for writing on the job?
Yes
No
8. If yes, was the course required?
Yes
No
N/A
Writing and Speaking on the Job
9. Are oral and written communication a part of your performance appraisal?
Yes
No
10. How important is the quality of your writing for the performance of your job?
Essential
Very Important
Not Very important Unimportant Irrelevant
11. How important is your writing to your career advancement?

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Essential

Very Important

Not Very important

Unimportant Irrelevant

12. What percentage of your work week do you spend writing (planning, drafting, revising)?
Answer: Roughly 41-50%
13. What percentage of your time is spent working with others to plan and write documents?
Answer: 21-30%
What percent of your writing time is spent composing the following (this does NOT have to add
up to 100%):
14. Email
0-5%
6-10%
11-20%
21-30%
31-40%
41-50%
51-60%
61-70%
71-80%
81-90%
91-100%
15. Chat/IM/Text messages
0-5%
6-10%
11-20%
21-30%
31-40%
41-50%
51-60%
61-70%
71-80%
81-90%
91-100%
16. Blogs
0-5%
6-10%
11-20%
21-30%
31-40%

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41-50%
51-60%
61-70%
71-80%
81-90%
91-100%
17. Short, internal word-processed documents (e.g., memos)
0-5%
6-10%
11-20%
21-30%
31-40%
41-50%
51-60%
61-70%
71-80%
81-90%
91-100%
18. Short, external word-processed documents (e.g., letters)
0-5%
6-10%
11-20%
21-30%
31-40%
41-50%
51-60%
61-70%
71-80%
81-90%
91-100%
19. Long word-processed documents (e.g., reports and proposals)
0-5%
6-10%
11-20%
21-30%
31-40%
41-50%
51-60%
61-70%

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71-80%
81-90%
91-100%
What percentage of your time is spent orally communicating one-on-one?
20. In person
0-5%
6-10%
11-20%
21-30%
31-40%
41-50%
51-60%
61-70%
71-80%
81-90%
91-100%
21. Phone
0-5%
6-10%
11-20%
21-30%
31-40%
41-50%
51-60%
61-70%
71-80%
81-90%
91-100%
What percentage of your time is spent orally communicating in group meetings?
22. In person
0-5%
6-10%
11-20%
21-30%
31-40%
41-50%
51-60%
61-70%

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71-80%
81-90%
91-100%
23. Teleconference
0-5%
6-10%
11-20%
21-30%
31-40%
41-50%
51-60%
61-70%
71-80%
81-90%
91-100%
When you communicate at work, what percentage of the time do you use the following devices?
(this does NOT have to add up to 100%):
24. Desktop
0-5%
6-10%
11-20%
21-30%
31-40%
41-50%
51-60%
61-70%
71-80%
81-90%
91-100%
25. Laptop
0-5%
6-10%
11-20%
21-30%
31-40%
41-50%
51-60%

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61-70%
71-80%
81-90%
91-100%

26. Tablet
0-5%
6-10%
11-20%
21-30%
31-40%
41-50%
51-60%
61-70%
71-80%
81-90%
91-100%
27. Phone
0-5%
6-10%
11-20%
21-30%
31-40%
41-50%
51-60%
61-70%
71-80%
81-90%
91-100%
28. Other hand-held device
0-5%
6-10%
11-20%
21-30%
31-40%
41-50%
51-60%
61-70%

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71-80%
81-90%
91-100%
Global Communication
29. What percentage of your time communicating on the job is with people from other countries?
Answer: 31-40%
Appendix D
Thank You Letter
November 22, 2015
Mr. Mark C. Adelman
Senior Sales Service Representative
Mondelez Global LLC, Nabisco
5041 Wilmington Drive
Wilmington, NC 28403
Dear Mr. Adelman,
Thank you for allowing me to meet with you this past Friday. I found that our conversation was
very descriptive and it was an honor getting to know more about communication at Mondelez
Global LLC, Nabisco.
It was a pleasure meeting other employees at your branch and just being able to experience the
work environment that Mondelez has to offer. I plan on working in sales once I finish my studies
here at NC State, and after touring Mondelez, I am for certain that this is what I want to do for
the next 40-50 years of my life.
You mentioned how communication is a vital area at Mondelez, and how technology has
advanced the way youll communicate at your company. I agree that technology is becoming an
important tool that companies are using nowadays, and these tools provide the companies more
efficiency and productivity in effectively communicating. However, you also mentioned that the
best way for you to effectively get your message across is by meeting with potential clients faceto-face so they can feel the message. I would say that meeting face-to-face is an important way
for sales representatives to get their point across because not only will your potential clients hear
what you have to say, but they will be able to read your body language and emotions.
I am impressed at what Mondelez has to offer as far as communicating with each other and
potential & current clients. You have shaped the way I see communication in the workplace by
allowing me to meet with you in your workplace. It was a pleasure meeting you and I wish you
the best in your future endeavors.

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Sincerely,
Dillon A. Lee