Sumit Chaudhary

6105, Nabi karim,

Paharganj, Delhi-55

Mobile: 09899258373
sumit.the1@gmail.com

Dedicated customer service team leader with 5 years of experience in BPO" International. Consistently
achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of
underperforming operations.

Areas of Expertise

Customer Service Management

Complaint Handling & Resolution
Practical/Professional Approach

Customer Satisfaction
Solution Oriented
Controlled Attrition

Teambuilding & Training

Cost-Reduction Strategies
Decision Making

Professional Experience
FIDELITY INFORMATION SERVICES
Customer Care Executive

Process Name :- ATM Transaction

Troubleshooting ATMs, which are placed in USA and CANADA.

TECHSOFT INFRATECH Pvt. Ltd.

Team Leader
Process Name :- Intelenet Sim Cards
Telecommunication process, managing a team of 18-22 people. Managing day-to-day SLA, floor support
attrition, absenteeism, team meetings and other responsibilities with transparent and balanced approach.

Education and Training

Graduation
Date of birth
Languages Known

:- EIILM University, 2010, 72% aggregate.

:- 24 September, 1983

:- English (US), English (Neutral), Hindi