1.

) What are the inputs, processing and outputs of UPSs package

tracking system?
The inputs, processing and outputs of UPSs package tracking system are:

The scan able bar-coded label

Customer signature
Time-card data
Current location while in route

2.) What technologies are used by UPS? How are these technologies
related to UPSs business strategy?
The technologies used by UPS are:

DIAD
Bar-code scanners
Wireless communication
GPS tracking software
Centralized database
ERP solution
Web-based Service
ETC

How are they related to UPSs business strategy? Because this technologies is
important in maintaining the high level of customer service while keeping costs low
and streamlining its overall operations.

3.) What strategic business objectives do UPSs information systems

address?
The strategic business objectives do UPSs information system address are:

Operational excellence
New products, services and business models
Customer and supplier intimacy
Improved decision making
Competitive advantage
Focuses on introducing efficiency in performance
High level of customer service

4.) What would happen if UPSs information systems were not

available?
It could be a big disaster for UPS, these are the following things that will happen on
UPS:

Incurs more cost

Slow in providing information to customers
Slow operation
Slow in finding customer informations